Kay Andrade at Lexus of Reno

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kay Andrade, Steve Jones, Kymberly Platt

My Review of Lexus of Reno:
You guys are the best! Seven Lexus(s) later, (or is plural, Lexii?), and I still keep coming back. Kudos to all the service folks that work with Jim. You folks always take great care of me and my company. I just bought new RX350 for my wife from Kymberly. I love dealing with people that make the process simple and effortless. Thanks, Kymberly! You have always been great to deal with.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kay Andrade

My Review of Lexus of Reno:
Kay has always been an exceptional service advisor. She makes me feel that she is there just to take care of me. She always sends me off with a hug. I am on my third Lexus, and I have always been satisfied with the service. My previous service rep was also very good. Must be the the dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kay Andrade

My Review of Lexus of Reno:
Kay Andrade is an exceptional service writer. For the past 6 years we have brought our Lexus to Kay for regularly scheduled maintenance and for that occasional burned out light bulb or rattle. I am happy to say that Kay has become a person that we know and trust. Her concern for the proper care of our car and for our satisfaction as a consumer is genuine.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kay Andrade, Todd Jones

My Review of Lexus of Reno:
I just purchased a 2012 RX 350, and it was a very comfortable, informative experience for myself and my son.We first encountered Mark Murphy at the auto show and learned alot about the RX. We did go to other places and did test drove other cars, I did however need to test drive the RX before making my decision about anything. We pulled into the the dealearship a week later, and Mark happened to be right there, and showed us where to park, and then said hey, I remember you from the auto show, he and his partner Todd Jones met me at my car and we were introduced. He promptly said so lets go for a drive, I agreed and he brought around an RX to test drive. During the drive he was quite knowledgable about the vehicle, he wasnt trying to constantly sell me on it he just answered my and my sons questions and let us feel the entire experience. It was refreshing to not have someone breathing down your neck pushing you to make a purchase. When we returned to the lot I was pretty much sold and interested to see what we could do. I asked if there were anything on the lot that had eveything I was wanting in a vehicle and Mark and Todd both set out to find that out for me, it so happened there were two that had just arrived and I asked to see them, I immediately was interested in one of those. I was treated very well, I met Kay in the service dept,very nice lady. I truly did enjoy the experience of buying my first lexus and would return, without a doubt, and request Mark again he took good care of us. I would recomend, in fact I have boasted about the service I recieved to my friends. Thank you to all I delt with Mark, Todd Kay and Chris.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kay Andrade

My Review of Lexus of Reno:
I have purchased a lot of cars in my life, both New and Used, this dealership is by far the best I've had the pleasure of working with. Kay Androtti goes above and beyond the cause for me and all her clients. I Highly recommend Lexus of Reno to Everyone!

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