Keith Hall at O'Daniel Motor Sales

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Carroll, Keith Hall

My Review of O'Daniel Motor Sales:
We very recently purchased a Ford Fusion from your Illinois Rd. location and were very fortunate to have Keith Hall as our salesman. Keith could not have been more friendly and helpful in our purchase.After only a couple weeks of having the car the emmission control light came on even though we didn't notice any performance issues with the Fusion. We called Keith and explained the situation to him and he immediately got to work on the info. we needed to get the car serviced and who we should contact at the New Haven Ford store. He also arranged for my wife to have a loaner car so she wouldn't miss any work while the car was in service. Our contact at the Ford store was Glen(didn't get his last name)who also couldn't have been more friendly and helpful.Dave Carrol also was instrumental in both our purchase of the Fusion as well as the service we needed. In summary, the O'Daniel dealerships at both Illinois Rd. and New Haven can be very proud of these gentlemen who we have had the pleasure to work with since we've purchased our Fusion. Keith is a unique individual and we look at him now not so much as a car salesman but as a friend always willing to help in any way he can. Dave and Glen deserve accolades as well for their dedication to your customers. We are just so impressed with O'Daniels and you can be sure we will let our friends know about the "top notch" service we have received. Keep up the great work and we will see you when it's time to purchase our next vehicle.

Very sincerely,
Jeff & Faith Hoehn

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Hall

My Review of O'Daniel Motor Sales:
It was a pleasure purchasing a car from ODaniel West. My salesman, Keith Hall, from the time I entered the lot to the time the transaction was complete, made the process very enjoyable. He was very informative about the cars that I tested and did not put any pressure on my wife and I to purchase. I have purchased 6 cars from ODaniel over the last 6 years (new and used)and always request Keith Hall as my salesman each time. Additionally, Keith is very helpful and accomodating anytime that I need to bring my car in for service. He has gone above and beyond to ensure that I am satisfied with all aspects of owning a car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Hall

My Review of O'Daniel Motor Sales:
Our buying experience with Keith Hall was tremendous. I doubt my wife will buy from anyone else going forward. We feel that O'Daniel West worked with us on price and made it a possibility for us to make a much needed vehicle change. It was a first class experience and I was impressed by all parties involved associated with O'Daniel West. We were really able to connect with Keith on a personal level and by the end of the process we felt like we were buying from a friend rather than a "used car salesman". Extraordinary experience overall. Thanks!

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