I've had contact with Falmouth Toyota over time, mostly about service or recall-repair issues. Due to my shopping-around computer inquiries on their inventory, I received calls and emails from Ian and Keith. When I said I wasn't ready to deal yet due to a project at home, they courteously backed off til I was ready. AFter I learned that the summer incentives period was almost over, Courtney helped me make plans over the phone. I actually spoke with her, nailing down the possibilities, from a Vineyard beach!. She was knowledgeable, helpful and professional. She had my data from the computer, including my current vehicle, and my computer-format trade-in numbers. When I got to the dealership days later, Ken Collings rounded out the process, and helped me get a beautiful new Rav4, at a price I'd hoped for. This is how buying a car should should be. Thank you Courtney, Ken, and Falmouth Toyota.
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