Ken Klotter

Took my 2020 f150 here for transmission issues. It was still under Ford's power train warranty. They supposedly fixed it. Called a few weeks later to explain that the issue was not fixed. They It was still under Ford's power train warranty. They supposedly fixed it. Called a few weeks later to explain that the issue was not fixed. They told me it would be another 4 months before they could look at it again. They did say if I wanted to drop my truck off they could try to squeeze it in but it would be a minimum 3 weeks before they could look at it and I would be without a vehicle until. Ridiculous that they didn't fix it the first time and expected me to just be without a vehicle for weeks or wait another 4 months. More

Helpful 3

Report | Print

This is my 4th Ford and all from Mike Castricci. They are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. Mike Castricci does it right…customer service and quality vehicles! More

Helpful 0

Report | Print

2020 F250 Happy Customers Mike Routt, Gary Edmundson came through for us again. We have now purchased 4 trucks from them in the last year. Even when there was a problem in ship Mike Routt, Gary Edmundson came through for us again. We have now purchased 4 trucks from them in the last year. Even when there was a problem in shipping or mechanical issue they kept us happy. We are very happy with our purchases and you have customers for the long term. Thank You. More

Helpful 0

Report | Print

Absolutely amazing place to get excellent mechanics and tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of my beautiful car thank you kindly .. Diana Keyer More

Helpful 0

Report | Print

Schedule Maintenance Thank you so much to Ken who always looks out for my Lincoln’s needs .. very grateful to see the kindness exstended to a Grama .. my Lincoln’s the bes Thank you so much to Ken who always looks out for my Lincoln’s needs .. very grateful to see the kindness exstended to a Grama .. my Lincoln’s the best car I have ever owned .. very grateful! Sincerely Diana Keyer More

Helpful 1

Report | Print

Always great to work with These guys are friendly and I admire anybody that has been in this position as long as he has ,?i only deal with bill and Ken because they are aware o These guys are friendly and I admire anybody that has been in this position as long as he has ,?i only deal with bill and Ken because they are aware of my personal vehicle and that shows slot of interest on their part !!!! More

Helpful 1

Report | Print

Roger puts his customers first When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but When our family was going from just the two of us to a party of FIVE we needed a new family truckster. We decided a Ford Flex was the way to go, but didn't know where to get it. Castrucci had the one my wife wanted used with Ford certified guarantee. Roger answered my email quickly and stayed in contact on my terms when I needed. He fought for every penny off I could get and was direct and honest every step of the way. I heard the used car manager threaten to not even give me that deal, but Roger stuck up for me. We got a fair price that we were good with. It was after that that Roger really came through for us. I surprised my wife with it at her work when I noticed a sizable scratch that was not there upon first look. She was too excited to get her new Flex to care at that moment. I called Roger's cell phone, .expecting a battle or apathy since they got the sale and I couldn't truly prove I didn't just damage it on my own. Well, he got an appointment to fix it promptly. The service department gave me a loaner and I felt important with their treatment. There's a little more. Hang on. Days after getting it back I noticed it was not fixed properly at all. I really expected a battle at this point to fix it, but Roger again fought to make things right again, and Did. Long after earning his commision he continued to earn it. I'll just say I'm glad he was the one that answered my email. I would not want to put up with the used sales manager without him. My wife absolutely loves her car still, and it is awesome with 3 kids and all the cargo. More

Helpful 0

Report | Print

I walked in the rain to pickup my car out of the service ctn If you ever need service here. Lord help you. They had our truck 2 weeks for engine light then 2 recalls. When I came to pick it up after they cal If you ever need service here. Lord help you. They had our truck 2 weeks for engine light then 2 recalls. When I came to pick it up after they called me , they couldn’t find paperwork. Then I had to walk in rain and find ln 13 and walk in rain to get it. Horrible, Horrible. I’d buy a Chevy before I go back here. Service sucks More

Helpful 0

Report | Print

Lease Renewal We have leased Ford Escapes through Jeff Chesser twice already with Mike Castrucci Lincoln and Ford of Alexandria, and it was time to renew our leas We have leased Ford Escapes through Jeff Chesser twice already with Mike Castrucci Lincoln and Ford of Alexandria, and it was time to renew our lease for a third car. Another Escape, of course! We made an appointment with Jeff for a day convenient for us, and he was waiting for us at the dealership with a few Escapes all ready for test drives, and quickly found some more per my color requests. He even suggested that we might be interested in another make, a hybrid, but we wanted to stick with the Escape. He managed to keep the terms of our lease the same, and we drove home in a 2018 slightly upgraded model within an hour and a half. The paperwork and our existing plate transfer was quickly done by their very efficient finance department. We were also introduced to their maintenance department...great idea! We will be happy to continue doing business with Mike Castrucci, Jeff Chesser and Ford for years to come. More

Helpful 0

Report | Print

Worst service. Service representatives are rude. I will never buy another Ford again because of the service I received and the fact that it took over a year to get a Service representatives are rude. I will never buy another Ford again because of the service I received and the fact that it took over a year to get a recalled part fixed. Wish I could give these xxxxxxxx zero stars. More

Helpful 3

Report | Print