Keri Lavoie at Pape Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara, Keri Lavoie

My Review of Pape Subaru:
First experience with any Pape dealership and an excellent one it was! I called Pape Subaru and was connected with David Lara, David listened carefully, understood that I was coming in at my lunch break and knew I needed to have my trade-in evaluated and a test drive in a Forester. When I arrived, David wasn't immediately available (we didn't have an exact time figured out) but he had one of the sales people ready with keys to test drive a Forester that he thought would fit my need and to take a look at my trade. Image that, someone who respects that I have limited time and is prepared to make sure that time is spent efficiently, I was impressed! Test drive by myself too! Wow! It drives me nuts that a sales rep HAS to drive with me like I might steal or go for joy ride, impressed even more! Came back to the dealership, David met me, apologized that he wasn't able to meet with me when I came in and was almost done with his current customer but asked if I needed anything. I asked to see a model with leather, he quickly handed me keys to a "Limited" asked if I wanted to test drive it as he'd have plates put on, I passed, just wanted to sit in it. In a few minutes I was back in the dealership. He had numbers clearly written down, none of this "trade difference" with magical sales terminology that somehow was suppose to mesmerize me with "if we can get you where you need to be... will you buy this vehicle within the next .5 seconds..." Nope, just said, "I know your time is limited, this is where we are, bring your wife in for another test drive if you like and give me call if you have questions." Wow!

My wife and I came back that night, worked a reasonable deal, picked up our 2012 Subaru Forester Premium with the cold weather package that Saturday. Love it! I was trading a VW Sportwagon TDi because we live on a road with a hill and even with snow tires it is with lots of work and worry that we may not get up the hill. VW was horrible in snow and we really needed the AWD of the Subaru. No snow yet to test it out but I have no doubt it will not be a problem

Thanks David! Thanks Keri (she was behind the scenes working the numbers)! One of the best experiences buying a car in a long time. I would HIGHLY recommend Pape Subaru and the great team over there! Outstanding Customer Service, excellent work ethic, friendly, no pressure, good price. Pape is what "makes Subaru a Subaru" for Maine!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara, Keri Lavoie, Bob Schulte

My Review of Pape Subaru:
On our recent visit to Maine I had no intention of buying a used Subaru for my son. However, upon visiting Pape Subaru, we found the perfect fit! I've passed on a lot of deals before and couldn't walk away from this Impreza. I told David what price range we could work with and what payments would fit our budget and he and Keri made that happen. The experience was possibly the easiest and friendliest encounter I've ever had with a car dealership. David is incredibly personable, knowlegable and really instilled a lot of confidence in my decision making during this purchase. I thank everyone (including Bob who got me through all that paperwork!) at Pape Subaru for making our entire family a little happier (my youngest got his brother's OLD Impreza!).

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara, Keri Lavoie, Bob Schulte

My Review of Pape Subaru:
I contacted several Subaru dealers in New England and found Pape to be the most helpful and responsive. They also offered the best price so the decision was easy. The rest of the purchase and delivery process went smoothly as well without any surprises. I would recommend them to anyone.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Keri Lavoie, Jeffrey Wheeler

My Review of Pape Subaru:
I was shopping on line from Fairbanks alaska and they had the best price!!!! and i looked every where. They fallowed all of my requests to the letter, took care of all details for me, they made a long distant over the internet / phone purchase as easy as it could be. When I showed up, the car was detailed, fueled, and ready to go. All of the paper work was ready. It was the easies purchase that I have ever made, simple, affordable, and fun. I flew to Maine from alaska and drove back. In a world where out of sight is out of mind, I was most impressed that after the sale I continued to hear from them. I would recommend buying from them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Chizik, Keri Lavoie, Bob Schulte

My Review of Pape Subaru:
I wanted to purchase a new car but had been putting it off and one of the main reasons was because of the car buying experience. After my experience at Pape Subaru I will never worry about it again! The staff there are great!

I found the perfect car on the internet at Pape Subaru. I initially corresponded with Keri via email and set up an appointment. Mike Chizik introduced us to the car and gave us a very thorough walk-about. The whole process was great and Mike was so helpful. I am very pleased with Pape Subaru and will recommend the dealership to everyone. I will especially recommend Mike. He was so knowledgeable and professional. He never pressured me. He made it the great experience that it was.

I LOVE MY NEW SUBARU!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Keri Lavoie

My Review of Pape Subaru:
What a terrific experience! I knew the car I wanted & called Keri with the specs. No pressure sales tactics - she just found the car I wanted at the best price! Keri made this new car purchase (my first in a very long time!) a breeze. Thanks for all your hard work. We will sing your praises far & wide.

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