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BMW Concord

Concord, CA

4.6
974 Reviews

1967 Market St

Concord, CA

94520

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974 Reviews of BMW Concord

April 11, 2024

Excellent customer service and technician was very helpful and polite. He answered all my questions and explained everything very clearly. More

by Rj2robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon Mayeux
Apr 11, 2024 -

BMW Concord responded

We're glad to know you had an excellent experience with our team at BMW Concord. We always aim for clear communication and top-notch service. Thanks for the review!

April 10, 2024

Concord is the most service oriented of the many BMW dealers I have worked with over the years. Jennifer was great, and Robert Mackie is the MAN and even the sales staff kept their word and helped corr More

by HSM240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Castellon, Robert Mackie, James Stanford
Apr 11, 2024 -

BMW Concord responded

We're delighted to know that our team at BMW Concord, especially Jennifer and Robert Mackie, were able to provide you with the top-notch service we strive for. We appreciate your shout-out to James Stanford as well! Thanks for choosing us, and enjoy your new BMW!

March 31, 2024

Always the friendliest, nicest, most professional people. Every time! Trusted and reliable service!Joey T is the best! More

by Rosanadanawc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson
Apr 01, 2024 -

BMW Concord responded

We're delighted to know you've consistently had friendly and professional experiences with us at BMW Concord! Your trust in our service means a lot. We'll be sure to pass your kind words along to Joey. Thanks for the review!

March 29, 2024

I was impressed with the courtesy and customer service provided by BMW of Concord. I was calmly and cordially attended to by everyone I interacted with, but I would like to give a special appreciation to More

by marcilio lustosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin de Souza
Apr 01, 2024 -

BMW Concord responded

Marcilio, it's great to know that Kevin and the rest of our team at BMW Concord provided you with such a positive experience. We're glad your 330i is running smoothly - enjoy those delicious cappuccinos!

March 27, 2024

Miguel and Michelle were outstanding. Professionals guiding me through the service of my car as well as its purchase . With thanks to them both…. More

by Yale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel, Michelle
Mar 28, 2024 -

BMW Concord responded

We're so glad to know that Miguel and Michelle were able to guide you through your car service and purchase at BMW Concord. We appreciate the kind words, thank you!

March 26, 2024

Lena was a very attentive and reasonable salesperson - without her help I probably would have continued my search elsewhere More

by tyler.f.swartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lena Chi
Mar 26, 2024 -

BMW Concord responded

Tyler, we're glad to know Lena was able to assist you effectively at BMW Concord. Thanks for choosing us and sharing your experience!

March 22, 2024

Fast, pleasant and professional. I like car diagnostic so it helps anticipate things to do. More

by Christophe Pikula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson
Mar 22, 2024 -

BMW Concord responded

Thank you, Christophe, for stopping by to leave BMW Concord a wonderful review! We appreciate your trust in our service department.

March 22, 2024

Reliable, dependable and excellent communication. Estimate process went smoothly and received car clean and serviced. Thanks to Victor for making it happen. More

by js7963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Burshteyn
Mar 24, 2024 -

BMW Concord responded

We're glad to know that Victor and the BMW Concord team were able to provide you with a smooth service experience. Thanks for trusting us with your vehicle, we appreciate it!

March 21, 2024

Dealership did a good job with servicing my vehicle as well as cleaning and checking to see if there was any additional work that needed to be done More

by pranjalgaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Dejesus
Mar 21, 2024 -

BMW Concord responded

We're glad to know that you had a positive experience serving your vehicle at BMW Concord. We always aim for top-notch care and maintenance, so it's great to see we hit the mark - thanks for sharing your feedback!

March 20, 2024

Billy was very responsive and attentive through the process. He kept me in the loop and ensured the car was delivered in great condition. They can improve their financing offer. They didn’t seem to be More

by CS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler, Billy Billoo
Mar 20, 2024 -

BMW Concord responded

We appreciate your feedback and are glad to know that Billy was attentive throughout the process. We apologize for any confusion regarding our financing offer, we'll definitely work on improving this aspect of our service at BMW Concord. Thanks again!

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