Kurt Mechling at Stone Mountain Volkswagen

On Sunday, March 3rd, I wanted to look at cars and it was very difficult to find a dealership that was actually open on a Sundays. I was looking for a new Tourareg and I know that they are hard to find in Atlanta as they are not a mass production car.

I googled open VW dealerships and Stone Mountain VW came up. I called and was transferred to Sam Barry who answered the phone very enthusiastically and was very helpful to the point that I was willng to make the 30 mile drive to Stone Mountain to see the cars he had in inventory. Although I had never met Sam prior to my phone call, he immediately knew who I was when I went in, his outgoing and friendly personality put me at ease immediately and made me very excited to see the Touraregs we had discussed prior to my visit.

Sam did not waste my time doing tons of preliminary paperwork, he just pulled the car up we discussed and took my DL and we went for a drive.

I was not planning on a purchase that day as I wanted to comparison shop but after dealing with Sam, it was quickly apparent to me that I was not going to get a better deal elsewhere. Please bear in mind that I have owned nearly 60 cars (59 to be exact) in my lifetime so I am a seasoned car buyer.. :) I was given a very fair trade on my 4 month old Mercedes and a great discount on the Tourareg as well as an excellent interest rate.

I could have wrapped it up on Sunday but was in a rush to get home as I had plans that night. Sam just put dealer tags on my new car and I drove it home that night.

I came back on Monday and had the car detailed and we hammered out the final price and additional warranties. I dealt directly with George Brue as well as Sam on the pricing and they came up with a fantastic deal I could not refuse. I have owned nearly every high end luxury line vehicle (BMW, Mercedes, Audi, Jaguar etc) and really appreciated the time and genuine interest they took in making this deal come together. I think that SM Volkswagen is a hidden gem, its a small dealership that can really personalize their service that can often times be lost in a mass sales environment.

My final dealings was with Kurt Mechling in finance and truly was a pleasure, he was very efficient and gave me a great deal on my gap and tire and wheel warranty (with the help of George Brue) and was able to lower my interest rate by about .25% (not a huge amount) and I was very grateful for the gesture.

My car was delivered in spotless condition and the detail guy stood there while I inspected it and went over it, INCREDIBLE!
Sam took a good bit of time going over all the options and how to use them and additionally set up a 3 month visit to go over the car again.

In my many,many car dealings, this is one of the best experiences I could have ever asked for. If you live intown and are concerned about the distance, please know that it was well worth the journey.

Great job Sam, George and Kurt, Thank you, I love my car!

Jim

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The dealership exceeded our expectations and made the car buying experience a nice one. We were treated as professionals by professionals, who were more interested in answering our questions and finding what we were looking for - than selling us something.

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From start to finish is was a pleasure working with Stone Mountain VW. Everyone was very respectful. No high pressure sales there at all. I came in for a test drive but was not ready to buy as I had not done my homework yet as far as pricing is concerned. I was presented with an offer but did not want to commit because of that reason. After a couple of days I called with a counter offer and after 2 more phone calls we were able to come to an agreement. Again, no high pressure sales tactics from anyone. Everyone was extremely helpful, nice and friendly. Jean Fenelon was a pleasure to work with and also Sam Barry who took over because Jean was with a customer when I came in to actually buy the car. I can honestly say that I truly enjoyed the car buying process with Stone Mountain VW.

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This was the best car buying experience possible. I met Leslie Hickman and immediately knew that I was going to buy a car from her. She was absolutely amazing. Not only did she work an amazing deal for me but she was so laid back and friendly, it made the whole experience wonderful. The next car I buy, will be from this dealer. I would and have already recommended this dealership to friends and family. They even stayed until 11pm to make sure I didn't leave without my new car. Thank you for everything!!

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I just wanted to thank all mentioned above particularly Harrison Cain. He was very helpful and attentive during the process. He seemed to know when to push and when to back off and not come off as aloof or desperate. He is a good kid and is very passionate about selling cars for the right reasons. My daughter absolutely loved her first car! The expression on her face was priceless! Like I was telling Harrison, if I felt I was treated right I will be back, so far so good. My 15 year old son is looking forward to his first car now, see you guys real soon.

Jerry A. Lewis Jr.

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I had been looking for a 2008-2009 Passat.We had been searching the internet for a couple of months,and I had been marking down possible cars and watching them. Three different cars at Dwight Harrison kept interesting me. I called Rick Kiker and he gave me all the details about the car that I was the most interested in,a 2008 Passat Komfort. My wife and I traveled over their one afternoon,to see the car. We were also interested in a 2009 Passat. We made the trip over there,240 miles from our home,to view the cars. Rick called to check on us during our trip and gave us advice on an easier way to get to the dealership. We got there at about 7:30 pm and he was ready for us. Had both cars waiting and cleaned up.Rick explained all of the benefits of both cars and allowed us the time to make the decision by ourselves. No pressure sales,just good honest help. This is an outstanding dealership with very knowledgible and friendly employees. We bought the 2009 Passat and we will be back when we decide to upgrade.

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I worked with Labarron at Dwight Harrison after visiting several other dealerships in the area. He was very nice and easy to deal with. Kurt in the finance department, made this car-buying transaction the easiest buying experience ever. Jon in the service department is also very nice and helpful. Thanks for fixing my Bluetooth! Enjoying my Tiguan! I would definitely recommend this dealership and will be sending over lots of friends!!

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After searching the web for nearly 2 months for the first car of our eldest, a frustrating search non the less, Monday morning we happened on the exact car, mileage and price point we had been in search of. We immediately called Rick and told him what time we'd like to visit, he made the appointment and even called back to give me instructions upon our departure 45 miles away. I was greeted immediatley upon arrival, but not gang tackled by everyone. It seemed as if all were trained on making eye contact and asking how am I doing without being overbearing.

While Rick was with another customer, the staff continued to be pleasant and informative. When Rick was done, not a wait at all, the car was ready outside to view and test drive, clean and smelling good. One trip around the block and one question about price and I was done. We looked, decided and purchased within 30 to 40 minutes top. Incredible, no hard sell, no obnoxious give and take and certainly everyone treating me, on a used car low price point, like I mattered.

If the expected service wasn't enough, Rick drove the car to my house, 1 hour away. Cannot believe that level of CS. Anyway Great Job by all.

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