Kymberly Platt at Lexus of Reno

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kay Andrade, Steve Jones, Kymberly Platt

My Review of Lexus of Reno:
You guys are the best! Seven Lexus(s) later, (or is plural, Lexii?), and I still keep coming back. Kudos to all the service folks that work with Jim. You folks always take great care of me and my company. I just bought new RX350 for my wife from Kymberly. I love dealing with people that make the process simple and effortless. Thanks, Kymberly! You have always been great to deal with.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kymberly Platt

My Review of Lexus of Reno:
Kymberly Platt is an absolute joy to work with and her product knowledge is outstanding. Our latest purchase was a birthday surprise for my wife. Kymberly coordinated the surprise and had the new car on the showroom floor with a big bow on it and a sold sign with my wife's name on it. My wife and I were looking at various cars on the showroom floor and she saw this car and admired how she loved the interior and exterior colors. She sat in the car still not knowing it was for her and she said how much she loved it. I removed the sold sign from the dash and showed it to her saying that it was already sold. She sighed until she saw her name on the sign. The tears flowed and it just made her day.

My sincere thanks goes out to Kymberly for pulling this all together.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Jones, Kymberly Platt

My Review of Lexus of Reno:
Steve Jones was the service writer when I bought my Lexus RX350 in for routine maintenance. He introduced my wife and I to Kimberly Platt who we then spent 40 minutes visiting with and getting to know. We told her we were looking for an attractive deal on a Bergundy Wine color 2008 Lexus RX 350 AWD. This was Thursday and she said one was scheduled to be in on Saturday. She called Saturday morning to say the list of expected cars had an error, that the one which had arrived was not what she had thought it would be and that we should not bother to come down. Later on Saturday she called to say that what we did want came in from another supplier and we made arrangements to test drive it on Sunday. That was normally her day off but she came in to accomodate us. We loved the car and made the deal and after certification and safety check, drove it away today, Tuesday, May 1, 2012. Kimberly is delightful in every way. Thoroughly professional but with a fun personality. Very knowledgeable about all the Lexus products and how they differ. She patient and never made us feel rushed. As we were getting ready to leave, she paired both of our iphones to the new car and to the Lexus I had purchased last summer. Truly dedicated to serving the customer to the best of her ability. We wouldn't hesitate to recommend her or use her services again.+

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Kymberly Platt

My Review of Lexus of Reno:
I was very impressed with my experience with kim and verlin. They were professional, knowledgeable and easy to work with. I would say the whole experience was fun!

They took their time with me. Never rushing me or pushing me. I liked the time with Verlin, because he explained everything about the car. I don't want to miss any feature. I felt very comfortable with everyone at the dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Kymberly Platt

My Review of Lexus of Reno:
Verlin Gunnels is marvelous at giving you step by step clear directions on how to operate your beautiful new Lexus. He is patient, very friendly and makes you feel comfortable. He went the extra mile to make sure I had everything needed for smooth riding. Kymberly Platt helped we with registration.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kymberly Platt

My Review of Lexus of Reno:
Our experience was great! The focus was on what we wanted and how the dealership could provide it for us in the best, most cost effective manner. Kymberly was great in helping us come away with exactly what we wanted. This is the 2nd time we have worked with her and each time we come away very happy. We think that she and the other staff are very helpful and a pleasure to work with.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Kymberly Platt

My Review of Lexus of Reno:
Kim is awesome!!!!!
Verlin was excellent at showing me how to work my new car..
The whole experience was comfortable and not stressful at all

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kymberly Platt

My Review of Lexus of Reno:
I live in California near Sacramento and was looking for a used Honda Ridgeline. I located one at Lexus of Reno and phoned the dealership to inquire about the vehicle. My call was returned by Kymberly Platt, one of the sales representatives. I asked her to tell me some of the specifics about the vehicle. Not only did she do that, but she took her cellphone to the lot and did a "walk-around" description for me, answering all my questions regarding the condition of the vehicle and accessories. Kymberly is a wonderful person to deal with. She has a great attitude and is willing to do what it takes to help you get the vehicle you are looking for. Additionally, Marc Csentery, Finance Manager, did a great job in finding me a low interest loan. I would highly recommend contacting Kymberly if you're looking for a vehicle, whether new or used. You won't regret it. Thank you both for making my trip to Reno and my purchasing experience a pleasant one.

L Rader

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kymberly Platt

My Review of Lexus of Reno:
While shopping for a new car we went to the 2012 Auto Show in Reno and met Kymberly Platt at the Lexus of Reno display on the show floor. She was very knowledgeable, pleasant, and answered all the questions we had about the RX350. When we left the show there were 3 cars that we decided to test drive even though we strongly favored the Lexus RX350. We called and made an appointment with Kymberly to test drive the RX350 and fell in love with it immediatly. Dealing with Kymberly was an absolute pleasure. She was the only person that we had to deal with from the beginning to the signing of the final paperwork. It was comforting not having to endure playing musical salespeople or the inevitable visit from the sales manager, which we've normally run into at other dealerships. We did out homework so we know that the price that we ended up paying from Kymberly was more that fair and I can't recommend her highly enough.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kymberly Platt

My Review of Lexus of Reno:
My husband and i have leased 5 Lexus cars now and each one was with Kymberly Platt! We have been known to walk out of a dealership when we felt the "pressure" coming on, we have never had anything like that happen with Kymberly. She is always honest, answers all our questions, and works out a fair and reasonable deal.
Ladies (and gentlemen)if you hate going into a dealership because of the BS Circus most dealers put us through, I strongly suggest you stop into Lexus of Reno and ask for Kymberly Platt, she is truly a gem.
My newest lease is a CT200Hybrid, in gunmetal grey, I love this car!It's great on gas, has a really fun sports mode, has room for my 3 dogs, and in the spring when I start planting,I won't worry about hauling bags of dirt and pots of flowers. Plus, the comfort of this car is outstanding!
So, if you need a new car, give Kymberly a call--you (like us)will love her!

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