LaMont Matthews at Brown's Toyota of Glen Burnie

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Adams, LaMont Matthews, Sean Owens

My Review of Brown's Toyota of Glen Burnie:
Where do I begin? I walked in and was immediately greeted with kind words and a smile. Alan was very informative in regards to the vehicle I was looking at and is such a people person. He did everything he could to ensure my experience went as quickly as possible. Sean was very helpful with my financing options. Overall my recent car buy experience at Brown's was the best I had experienced and I look forward to a long working relationship with the Brown's Family.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Glenn Church, LaMont Matthews, Mark Nicholson, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
I had visited many dealers over the past 30 days. I did not have any luck in an attempt to purchase a new Toyota Tundra truck. My decision was being based off selling my 11 year old Tundra. When I did, I saw a Tundra that interested me at Brown's. I had an extremely positive experience with 4 employees at Brown's. LaMont and Dustin were very helpful in getting me the truck I wanted. Glenn was great in explaining everything about the truck to me. Mark handled the finance and allowed me to check the numbers twice while making me laugh the entire time. Financing can be an extremely nervous part of buying a vehicle. I have excellent credit rating and Mark quoted me a very good interest rate. It all worked out great...I couldn't be any happier! I have a buddy who is looking for a Tundra in the next couple of months....I will do everything I can to bring him over from the eastern shore to Brown's.
I could not have asked for a better situation while deciding on buying my new Tundra.

Thank you and please thank the great guys that helped me,

Martin T. McGinty

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jorge Arzate, LaMont Matthews, Sean Owens, Mathews Thomas

My Review of Brown's Toyota of Glen Burnie:
Totally professional, courteous, friendly, knowledgeable, and helpful sales and finance personnel. Trade in value offered was well below market (Kelly Bluebook). Jorge was especially responsive and proactive in providing vehicle, sales, and warranty information.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Gabriel, LaMont Matthews, Ed Pearson

My Review of Brown's Toyota of Glen Burnie:
It was a great experience. The members of Brown's Toyota were efficient and very knpwledgable concerning their product. The decision to purchase a Toyota was easy after dealing with the staff. If, this type of professioalism is exihibited by the rest of the staff, my tenure with Toyota specifically Brown's Toyota with last for a long time.
Job well done. Considerably different than my experience with Chevrolet. Mr Brown should be proud with the staff I dealt with.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: LaMont Matthews, Ed Pearson, John Stefero

My Review of Brown's Toyota of Glen Burnie:
Oue experience in purchasing a new vehicle from Brown's was exceptional, this is the
sixth vehicle we have purchased from this dealership over the last 25 years. The professionalism, friendliness, and courtesy continues to be superb. Mr Stafero treated us excepitionally well, he knew we were proposing to trade-in two vehicles for a new vehicle and took on the task of determining the trade-in value of these vehicles which turned out to be quite acceptable to us and were a determining factor in our making a new purchase. Mr Smith then took over the task of showing us the vehicles we were interested in, he was very knowledgeable of the cars and extremely courteous. He took us on test drives and explained the various features of both vehicles exceptionally well. One thing that impressed us of Mr Smith was his lack of pressure to purchase, we felt no obligation to make a purchase because of any pressure on his part, he is a definite asset to the sales department. Mr Mathews also profided excellent service in explaining the various vehicle manuals, warranty and car care information. Mr Pearson took care of the financial aspects of the purchase, again he was very knowledgeable, professional and friendly in taking care of us. He was very thorough in explaining all of the optional programs in regards to additional warranty and car care coverage. Addiotionally going over all aspects of the price details of the purchase. Overall we were exceptionally satisfied with all aspects of our experience with Brown's and would recommend the dealership now and in the future to anyone interested in purchasing a new or used Toyota in our circle of friends and relatives.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Adams, LaMont Matthews, Mark Nicholson, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
Had a great experience purchasing a new car from Browns. Their website had accurate information on new cars in inventory, including specific detail on options installed on each vehicle (this is rare among dealer websites). Brown's website also had the best price I had seen after 2 weeks of shopping online and at dealerships. I found the exact vehicle I wanted on their website, called to confirm details and that it was still in inventory, then made an offer that was quickly accepted. Confirmed details by email, then picked up the new vehicle about a week later. Everyone was a pleasure to work with - honest, straightforward, helpful, friendly. Absolutely would buy again from Brown's.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Gabriel, LaMont Matthews, Ed Pearson

My Review of Brown's Toyota of Glen Burnie:
We came car shoping late afternoon on a Saturday. Charles did an excellent job introducing us to the car, finding a car we watned and working out a good deal. He stayed with us through the whole process to make sure we were cared for down the line. True service.

Ed handled the financials and worked us through providing us the deals we wanted.

Both were open and straight forward.

I always had the sense that as a customer I was valued.

I had some additional equipment added the following Monday and the car of the service staff seemed just as interested in ensuring my satisfication. When Charles saw me there he made sure I didn't have any additional questions on the car.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Gabriel, LaMont Matthews, Ed Pearson

My Review of Brown's Toyota of Glen Burnie:
Probably the best car buying experience I've ever had. Friendly, knowledgable, efficientI did my homework online before I went in to the dealer. They had a large selection of the model vehicle I was looking for. I called ahead and told them which vehicles I was interested in and they had it ready for a test drive when I got there.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: LaMont Matthews

My Review of Brown's Toyota of Glen Burnie:
I recently bought a new 2010 Toyota Highlander for Browns Toyota in Glen Burnie. Joyce Morrison worked with me for weeks to find the right vehicle and price. She was the most honest and devoted sales associate I have ever had the pleasure of working with. She valued my time, taste, and decisions. It seemed as if she would do whatever she could to make this experience wonderful for me and my family. Lamont Matthews is one of the managers whom is also someone who goes above and beyond to please his customers. I thank them very much for making my time worth wild. I love my car and I am proud to say that I purchased it from Browns Toyota of Glen Burnie. Jessica. Thanks again Joyce!!!!!

Was this review helpful to you? Yes | No