"Hollie and Leo are ONLY reason to go to Courtesy"
- CO native
We had a nightmare experience when Courtesy caused damage multiple times to our brand new vehicle starting on the day we signed, in addition to mechanical/software issues. The sales team management was rude, arrogant and unapologetic. Dealership management was very slow to get involved, and was not sympathetic. During the entire 2 month repair process, Hollie and Leo were the ONLY ones who truly showed us how much they cared about our customer experience. Hollie let her expertise shine and overcome what we saw as a management team that did not care about the ongoing frustrations in properly correcting the issues Courtesy caused.
Hollie regularly updated us during the 2 month long repair process; she was patient, kind, and a true advocate for simply doing what was right. Leo was always around the corner to help after initially having to unfortunately communicate the damages done by those at Courtesy who do not face the customers.
This dealership has an evasive "good ol boys" management with ethics issues, yet from our perspective, Hollie and Leo rise above that bureaucracy and deal head-on with the customers. Any customer who works with them will see they are both passionate about doing their jobs well, despite the management.
Note: rating is ONLY for Hollie and Leo, definitely not the dealership
"Great Customer Support!"
Loved our whole experience with this dealership! We were treated so well through the whole process. Leo was absolutely wonderful! He patiently explained all of the new features in our MDX and made sure I was comfortable using them. I have his card with his cell phone number so I can call him anytime I have a question. He provided impeccable customer service! Todd was also wonderful to work with! Before we left the lot with our new car, a few minor things were noticed that needed attention. Todd was on it immediately!
We live in Colorado Springs and we drove up to the Denver area to purchase our new car. The treatment we received at Courtesy made it well worth the trip!
"Long-time Acura owner--First time Courtesy Acura buyer. "
It is really refreshing to deal with a family of professionals like Todd Connell (sales), Chad Fritz (finance), and Leo Falcom (technology)! We've owned several Acura's but never purchased from Courtesy Acura before and we were very impressed with the "Family" attitude, professional negotiations, and their unwavering commitment to "get it right" the first time. Even more, their willingness to go the extra mile on tidbits that needed extra attention!
Courtesy Acura beat my local hometown Acura Dealer's price by $3000!
Courtesy Acura beat the USAA Car Buying Program price by thousands!
I thoroughly enjoyed the selection, negotiation, and purchase process with my new Acura family!
Todd, Chad, and Leo were all outstanding!
Other Employees Tagged:
, John, the Sales Manager, was also professional, honest, and up-front! I really appreciated the 'breath of fresh air' when dealing with him!
- Carol Gumpert
Don Behrens did a great job helping us to get into the car we wanted. He was very prompt in getting back to us after we went home to think about it. He helped us work out the payment we wanted. We love our new car and Don Behrens helped make the experience as quick as possible (still takes a while to get the paperwork done)!
- fine, m.a.
This is my fourth Acura. I have purchased from 3 different dealerships from Boulder to Denver. The last 2 cars I purchased from Kerry Walton at Courtesy Acura. Kerry has a customer for life! Easiest and best sales consultant I have ever worked with. He will always get you the best deal possible. Kerry is so patient, and spends time going over every little thing and all questions I had. A real pleasure working with him. Also your Finance Manager, Chad Fritz was just as awesome. He is a real people person. Very personable and knowledgeable. Great sense of humor! He went through every charge with me and explained in detail. Leo Falcam is another great guy. Talk about patience and knowledge! He spends so much time going over all the gadgets in a new car, and has a thorough understanding of every model Courtesy sells whether it's new or used. Highly recommend Courtesy Acura.
- Tom Earl
I have purchased man new cars but working with Rick Armijo and the Courtesy Acura team was the best experience that I have ever had. We purchased a new MDX and from the time we walked on the lot to driving away in my wifes new car was about 4 hours. Leo spent extra time to help my wife understand all of the features of our new MDX. Chad, the business manager, was quick and effircient and very friendly, he helped us get the lowest financing rate by asking if we were credit union members. Overall it was a great experience.
"The perfect car buying experience"
- Alan S
A deal too good to refuse; struck on telephone with no hassle; flew in the next day and completed transaction. Special praises for Andrew Moore, the salesman; Jim Kurtz, the business manager; and Leo A. Falcam, the technology concierge., who spent several hours with us detailing all the technology to my wife and me--no easy task--and offered telephonic out-of-state help anytime needed. The atmosphere was delightful and no pressure; so easy to negotiate. Staff is well trained; a happy place. Dealership actually took my personal out-of-state check without my having to get it certified. Best deal in town. General Manager/partner John Osborne made sure everything ran smoothly and set cordial atmosphere. Best/swiftest car-buying experience i've ever encountered. A 5+ star experience.
"Professional, Courteous, Efficient"
- Mtn Man
Daniel Strajna was a pleasure to deal with as a Buyer. He explained the different MDX models and was prepared to show vehicles which met my criteria. Good follow up and getting the car ready for delivery.
- MARLYS LUPIEN
I had researched for months when I finally decided that the RDX was what I wanted and discovered that Courtesy Acura was the dealership that I wanted to work with.
Thank you to the team of Sean Wardrope & Todd Connell for helping me find a very clean 2013 RDX with low mileage. It was a big bill to fill, however, Sean & Todd worked diligently & so patiently with me for several weeks & after "many" test drives, we found the right car!
Thank you to Leo - The Acura Tech Guy-for taking the time to guide me thru all the bells & whistles!
I have not bought a car for 12 years so this was a major achievement for me & I knew I had the right dealership when I found out the Sales Team names were Todd & Sean - the same names as my 2 boys!
- marlys lupien
"Honest Salesman - He Listened!!"
Dennis Craig was incredible - he listened to what we were looking for in a used vehicle - and he found us an awesome vehicle - he was very knowledgeable about his product, very kind, listened, not pushy, very helpful - answered all our questions, took care of us with our trade-in. We were in on a Friday - he even called Saturday evening - to make sure we were happy with our purchase!! Great experience!! He introduced us to Leo Falcam III - who was very patient in explaining and answering questions about the functions of the vehicle and helping us become familiar with our vehicle - and we are to come back as often as we need to learn how everything works. It definitely leaves you with a warm, fuzzy feeling!!!! We would highly recommend the dealership to anyone. Ask for Dennis - he has been there over 20yrs!!