"Leo Ammy Falcom III -Tech Support"
I recently purchased a 2016 ILX Premium Package vehicle. Acura provided tech support through Leo Falcam who is the best ever! I've driven Acuras for 25+ years so was familiar with some of the new features but Leo was kind, patient and so knowledgable with his approach to teaching me about the newest tech features on the ILX. He inquired about what I was already familiar with and asked me questions regarding the set up of my vehicle. What I appreciated most was that he had me navigate through the controls myself - he did not simply do the work. He has the qualities of a great instructor! Thank you Leo!!!!!
My experience with Courtesy Acura has been excellent! Kerry was easy to work with and went above any beyond by allowing me to take a 2016 Acura MDX on a month long road trip while I wait for my 2017 to come in. Before I drove my loaner car off the lot, Leo patiently reviewed all the gadgets with me so I understood how to best utilize the tools included. They also picked me up so I could come get the loaner car. I can't wait to get my new MDX! A big thanks to the whole team!
"Thank you for LEO!"
My wife and I just purchased a 2017 MDX Advanced. We then added a total of 11 accessories! Anyway, we had scheduled a meeting with Leo Falcam the day following the day when all of our accessories were to be installed. FYI, Leo is the resident expert at training computer challenged customers such as my wife and I how to properly utilize all the unique new features of these high tech automobiles. However, on the day that our accessories were to be installed their shop ran into an problem that ended up shutting down half of this dealerships repair bays. So, my automobile was not finished on the day scheduled. To make a long story short, in order to spare my wife and I any further inconvenience, Leo personally drove our new vehicle out to our home and then spent a little more then an hour tutoring me on how to utilize our new vehicles features. The other event was that I mistakenly had them install a cargo liner, when I really wanted a cargo mat. Leo clearly understood my mistake and did not hesitate to personally make the arrangements for this switch to be made and for me to be compensated for the price difference. Leo is a real "can-do" guy and a huge benefit to Courtesy Acura's customers.
"Courtesy made the car buying experience actually enjoyable!"
I had put off purchasing a new vehicle for quite some time mostly because I dreaded dealing with car salesmen.
The team at Courtesy Acura really changed my mind regarding that experience.
Don with his many years of experience was so knowledgeable, personable and truly interested in what worked best for me I knew he had my best interest at heart. I felt I was in good hands the minute I walked through the door and he approached my daughter and I. There was never any pressure just a willingness to help us navigate the sometimes difficult world of new car purchases.
Leo was the Acura "genius" who was kind and helpful and explained with great patience and detail anything and everything there was to know about our new Acura RDX vehicle.
The whole Acura "family" including Don, Leo, and Brock at Courtesy Acura live up to their name, they are a genuine bunch who go out of their way even in small ways to accommodate their customers, they care that their customers go away with the best experience possible.
Don and Leo went above and beyond and in my opinion are both valuable assets to the company.
From 1st internet contact to drive out the door, the Sales staff and all related staff treated us with respect and patience as we found the perfect Acura RDX to replace our 2006 TL.
Tom and Daniel's willingness to find us the car that fit us and our price range was very professional.
Leo did a great job explaining the workings of the car's tech package and all the other electronics that make the RDX work.
Jeremiah was equally professional and efficient in handling the closing.
Thanks Courtesy Acura
We will be back
"New Car Purchase"
- Pete RDX
My overall experience purchasing a new Acura at Courtesy Acura was excellent. Kerry was very friendly and inviting the moment we arrived at the facility. Kerry did an excellent job showing the new Acura to us. He really made us feel comfortable and he truly showed that he wanted to make sure we were extremely satisfied with the purchase we were going to make. Kerry did a very thorough job explaining all the key features for the vehicle, as well as the financing and leasing options.
Tony did an excellent job detailing our vehicle during the day of our purchase, it looked show-room ready. We really appreciated Tony's recommendations for accessories and took his expert advise. Brock made financing the new vehicle a breeze. Brock did an excellent job walking us through all the financing options and maintenance packages. He was very thorough and was able to communicate all the different options very clearly and effectively.
Leo was extremely helpful in showing us how to use all of the key features and technology for this vehicle. Leo was extremely patient and very thorough. This made us feel very comfortable driving the new car off the lot.
I would highly recommend Courtesy Acura to anyone and would love make a purchase in the future with them again.
"Excellent Experience Across the Board"
Every person I met at Courtesy Acura was kind, friendly and knowledgeable. This was a no-pressure, pleasant experience from start to finish. I drove more than 50 miles to buy a car here; I'll do it again. I actually enjoyed this entire process from start to finish. I really appreciated that their tech guru happily accepted my call after hours to help me set up my garage door button. Everyone here really cares about their customers above and beyond the bottom line. I will recommend them to my friends and return for my next vehicle.
"Service Department Went Above and Beyond Expectations"
Leo Falcam in the Service Department helped me with a few Technical issues on my new Acura RDX. He even came out to our home and helped with set up. We truly appreciated his extra care and service!
"Leo Falcam & Kerry Walton gave outstanding service"
Leo gave expert technical advice about all the devices in the car...navigation, etc. Walked me through the home link feature when I got home and made it all seem easy. Leo is a gem and I would highly recommend. Kerry is an excellent salesman and gives great customer service. Both men get an A+.
"Great Experience with Leo Falcam"
Leo Falcam made our experience phenomenal at Courtesy Acura. His knowledge and experience of our Acura MDX was amazing. He spent time addressing our concerns and questions with detailed answers. His time spent with us was more valuable than anyone else we met at the dealership. Leo is an asset if you purchase a vehicle from Courtesy. Try to schedule time with him to learn about your vehicle.