Les Ashburn

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

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Apple Ford Jul 6, 2022 ambientinsider Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently. More

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Never again will I let them touch my truck again. I took it to them for a cam phaser recall and it ran like a slug afterwards. When I called to tell them there was a problem with it I was sent to voicemail it to them for a cam phaser recall and it ran like a slug afterwards. When I called to tell them there was a problem with it I was sent to voicemail and left a message. Nobody called me back. I call twice more and left messages. No call back. So I just scheduled to have it worked on and took a day off of work. The day they were supposed to work on it nobody’s called with a status. I called them to ask. No one knew a thing and said “Les” was going to call the next morning with an update. So I have to take another day off of work. I waited until 1pm and called them. I was told he was on lunch and he’ll call me when he gets back. 2pm no call back so I called them. Les says they are waiting for diagnostics to come back. They didn’t even start anything until day 2? What good was the appointment? They’ve had my truck for 2 days and haven’t even taken a look at it. They don’t care about customers at all. More

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Service visit for recall and warranty work was very poor experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! More

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I recently had an unexpected problem with my car and decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest throughout my visit. Especially, the service manager, Curtis Ford. He did everything in his power to help me and for that I’ll be recommending and using this dealership from here on out! More

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Quick lane GOOD, Full service VERY BAD If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full se If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full service garafe. My tale of woe below is worth reading. I left the car at the dealer for 8 full days while I was out of town to address 3 issues: 1. malfunction of heating/radio interface, 2. Rattling and grinding while braking, 3. Minimal bumper damage from tapping a parking block (all written clearly in itemized fashion on the night drop form). I received a call around close of business time the following day from a coordinator asking why I dropped the vehicle off. I explained the 3 issues. The following day I received a call saying "your belts and fluids all look good" ad some concern about some bushings on my shocks that were worn down and quoted $1200 to fix them. I asked if this was the cause of my rattling with braking. The answer I received was "No, it wouldn't do that. This is something else, a routine maintenance thing. What's wrong with the brakes?" I explained to the same person again what the issue was. He said that "maybe tomorrow we can drive it and see what the problem is." I asked about the electronics interface issue. He says "Tomorrow we'll do a master reset." Next day: "We did a master reset, it's all working now. We'll take it for a spin tomorrow and test the brakes." Next day: "Our tech says it's definitely the rear rotors, we'll replace them." I had those rotors replaced less than a year ago. Next day "Your car is all done!" What about the bumper damage? "Oh, we'll schedule an estimate with the body shop." Next day exact same conversation, "Car is all done!" Oh, so you fixed the bumper damage? "Oh, we'll schedule an estimate with the body shop." Finally I arrive home from my trip and pick up the car. When I pick up the car, there is an estimate for the bumper repair which needs to be scheduled 2 weeks out (fine). I am then told that the master reset did NOT work, and am handed an estimate for $1,000 to replace the SYNC system. I was very upset to find that within this window of time that they had the car and I kept getting calls saying it was all done, they NEVER mentioned a need to replace the computer until I was picking the vehicle up. That was several days of opportunity wasted; it could have been repaired in that time. Let alone, I had to remind the service coordinator daily what the work was that I needed done. Finally, as I was driving away, the brake issues were just as bad as ever with NO improvement. Overall, I spent $550 for a misdiagnosis and incomplete treatment. Resolution: I took the vehicle to a different dealership (a non-dealer mechanic couldn't address this proprietary computer issue), they diagnose the issue as being a FRONT rotor problem "They're clearly warped, you can see it" and fix it immediately with full resolution of the braking problem. They then diagnose that the electronic issue is NOT the SYNC system, but rather a different control module requiring replacement (FCIM). They replaced it. The fix was spot on, and it is now in excellent condition. After a dozen visits to Quick Lane, my poor experience with the full service means my relationship with Apple Ford is over. More

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Excellent Service Les Ashburn and his team provide truly excellent service. I was having trouble with the Sync system maintaining a connection with my phone that was no Les Ashburn and his team provide truly excellent service. I was having trouble with the Sync system maintaining a connection with my phone that was not easy to resolve. Their persistence in identifying the problem and providing the solution was truly exceptional. More

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Quick service with a smile This was one of my best car experiences EVER! My car was having some engine trouble and I had it towed to another ford dealership at first and they we This was one of my best car experiences EVER! My car was having some engine trouble and I had it towed to another ford dealership at first and they were too busy to even see my car that week. I was so distraught to say the least. Well when I called Apple Ford I Spoke with one of their representatives LES and he reassured me my car would be seen this week. I couldn’t have asked for a more nice and understanding person. I got my car checked out, diagnosed and fixed within two days! He explained everything they did and had the best customer service I have had in a while. And got my car washed to boot lol They were awesome and I will be back for sure. More

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Service at its best I had a service need for my car. I took my car to Apple Ford at Columbia while I did not have an appointment for the service I required. Mr. Lex made I had a service need for my car. I took my car to Apple Ford at Columbia while I did not have an appointment for the service I required. Mr. Lex made sure my vehicle was accepted even if I did not have an appointment. He even followed up on my case and contacted me continuously with updates to the very end. He is an asset to his company. He reflected the values of his company real well. Thumbs up. More

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