Lorena Renteria-Hernandez
Lorena Renteria-Hernandez at Mercedes-Benz of Coral Gables

Lorena Renteria-Hernandez

Service Director

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

5.0
140 Reviews
5.0

140 Reviews

Write a Review

Dealership Experience

25 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

140 Reviews of Lorena Renteria-Hernandez

March 15, 2024

Dealership Rating
Employee Rating

Senior Sales Executive, Gustavo Guerra is extremely attentive and always willing to assist at all times even by phone, text or off work hours. That’s why I have dealt with him for decades. So Happy wit More

by gfournier2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gustavo Guerra

Mar 16, 2024

Mercedes-Benz of Coral Gables responded

Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Gustavo, and it was a pleasure having you at the dealership. We appreciate your review! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

March 04, 2024

Dealership Rating
Employee Rating

Thank you Peter Warwar. Peter has helped my family for the past 10+ years and always with outstanding service. We are always treated like we are their only client when in re More

by Ebcar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Warwar, Mazher Majeed

Mar 05, 2024

Mercedes-Benz of Coral Gables responded

It's great to hear that Peter was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

February 17, 2024

Dealership Rating
Employee Rating

I want to share my Amazing experience at Mercedes-Benz of Coral Gables. I always dreamed of having a New Mercedes-Benz C300 thanks to Senior Sales Executive Gustavo Guerra with his professional way of condu More

by renemoscoso1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Camps, Gustavo Guerra

Feb 18, 2024

Mercedes-Benz of Coral Gables responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

May 26, 2023

Dealership Rating
Employee Rating

Going to Mercedes Benz of Coral Gables is like going to visit a family member. It’s always a pleasure. More

by dolabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2023

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

March 15, 2023

Dealership Rating
Employee Rating

Nick was great. super professional, clear, took care of my service needs, was honest with timing and expectations. follow up was exceptional. Did not try to up-sell More

by Jimmy Mouawad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Sourber

Mar 16, 2023

Mercedes-Benz of Coral Gables responded

Jimmy, thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 22, 2022

Dealership Rating
Employee Rating

I am a long time customer of MB of Coral Gables because of the excellent service experience they consistently provide every time. Management and staff are dedicated professionals who keep innovating ways More

by Charly
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Frankie Cao , Guillermo Requena

May 23, 2022

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 01, 2022

Dealership Rating
Employee Rating

Superior service. Valentine Sanchez my service advisor of over 12 years made the process easy. He made me aware of all the issues and resolved each of them. More

by Mismia42
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dave Gossett, Valentin Sanchez

May 02, 2022

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 03, 2022

Dealership Rating
Employee Rating

This last service was fortunately great due to the assistance of Lorena and Francisco taking care of things. More

by Jorge Köng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 03, 2022

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 12, 2021

Dealership Rating
Employee Rating

Mercedes Benz of Coral Gables is always there like a true, genuine family. Truly the BEST! What an entity! More

by Marisol555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 12, 2021

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 23, 2021

Dealership Rating
Employee Rating

Peter Warwar is the best person that I’ve ever worked with. He is very thorough and responsible. He’s an all-around good person!! More

by Orlansnt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Peter and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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