Penske Buick GMC Southbay

I had my Buick Encore serviced there because the key was stuck in the ignition. Although it took me 5 days to pick up, service took care of problem efficiently and also gave a complimentary cleaning. stuck in the ignition. Although it took me 5 days to pick up, service took care of problem efficiently and also gave a complimentary cleaning. More

The team over at Penske was great, went in for a service and ended up upgrading with a new vehicle, my salesmen Mark Benson was great too, he was professional and had a great knowledge of the vehicle I purc and ended up upgrading with a new vehicle, my salesmen Mark Benson was great too, he was professional and had a great knowledge of the vehicle I purchased,I will definitely continue to be a loyal Penske customer More

SERVICE DEPT WAS CLEAN, TRUCK WAS DONE ON TIME AND CLEAN! CHRISTOPHER TOLD ME A TIME IT WOULD BE DONE, AND IT WAS DONE 15 MINUTES EARLY! THANK YOU CHRISTOPHER TOLD ME A TIME IT WOULD BE DONE, AND IT WAS DONE 15 MINUTES EARLY! THANK YOU More

Exceptionally great experience! I’ve bought plenty of cars in my life and hands down this was the best customer service ever. Mark helped out with all the preliminary details over the phone, took me seri cars in my life and hands down this was the best customer service ever. Mark helped out with all the preliminary details over the phone, took me serious, gave me the exact 2500 Denali I wanted, no pushy/ cheesy moves, made it a smooth transition, genuine personality, no BS. Will settled over numbers on the phone, gave me what I was asking for on my trade. Every one was wearing a mask, took it serious, didn’t get lax and break character and start taking it off. My wife is an RN and truly appreciates every one there, because she has to wear an uncomfortable N95 for 12 hours. We will definitely buy our next car there. More

I would NEVER look for a car from this Penski dealership. I worked with an Internet sales representative name Kwesi Da-Costa Vroom (goes by Vroom) who led me down a road that was deceptive. He was po I worked with an Internet sales representative name Kwesi Da-Costa Vroom (goes by Vroom) who led me down a road that was deceptive. He was polite, overly used kind adjectives in our texts (should have been my first clue), knew I was seeking financing through my credit union, sent me a purchase order, knew I was driving an 1.5 hour to pick up the truck ... but didn’t bother to tell the sister Penski company any of this and they sold the truck the night before I was going to drive 1.5 hours, with a check in hand to pick it up. Vroom called me the night before at 6:45 and put the manager on the phone who was to call me back regarding if the truck was sold by 7:00 --- it is now 7:50 and they are now close....no call back. Vroom will not answer my text messages now and no call from the manager !!! Walk AWAY-DO NOT DEAL WITH THIS DEALERSHIP...... Wow !! Maybe I should charge them an hourly rate for my time of securing the loan, etc. Maybe this dealership does not train their sales representatives to as how the process works (i.e. put the car on the lot when someone is showing up to give you a check to drive the truck home the night before ----- ). More

Great experience... everyone put a lot of effort to help us with our purchase, I will recomend penskey dealer to people in need of new vehicle. us with our purchase, I will recomend penskey dealer to people in need of new vehicle. More

Great sales service Salesman Tyler Colbert was an awesome guy to buy a car from. He recognized the type of buyer me and my wife were and exceeded expectations. He relayed Salesman Tyler Colbert was an awesome guy to buy a car from. He recognized the type of buyer me and my wife were and exceeded expectations. He relayed our desires to the finance dept. and Rosie the finance lady was exceptional in getting us through the paperwork jungle super efficiently. promotions with pay raises for both! More