Lynn Hancock at Paul Moak Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Jerry Warfield

My Review of Paul Moak Subaru:
They were very helpful and stayed in our budget, which was our most important factor. We really appreciated the prompt, friendly service. We love our new car!

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Jerry Warfield

My Review of Paul Moak Subaru:
Everyone I have dealt with at Paul Moak has been informative and helpful. I would definitely recommend them to anyone who is looking for a new or used car!

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Bo Long, Jerry Warfield

My Review of Paul Moak Subaru:
I had attempted to purchase in Memphis, not a lot of success. I had a contact who put me in touch with this dealer in Jackson MS. They were willing to deal and meet my price. In exchange I had a way to Jackson from Memphis to purchase the car. They made it very easy to purchase the vehicle. Financing, information on the vehicle use after purchase, only piece left is waiting for the company they helped me work with to get tags and title done for Tennessee. It was worth the drive to work with this dealer. Now they probably will not see me for service, but I would expect that to be first rate as well.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock

My Review of Paul Moak Subaru:
We bought a used Subaru Outback a couple of years ago. Because of its mileage and the need to pass it along to our young son, we were in the market for a new car. We looked at Toyota's and Nissan's at dealers located closer to our home, but really could not settle on either of those makes. We were so pleased with our old Subaru that we decided to drive further from home and visit Paul Moak and check out the new Subaru's.

We're glad we did. The salesperson, Lynn Hancock, was most helpful. She did not pressure us and was knowledgeable about the products (we also looked at a Honda and the Forrester).

After test driving the Honda and Forrester we knew that we had to buy the Subaru. We decided on buying another Outback.

The Sales Manager, too, was most helpful. There was no "tug-of-war," back-and-forth, but we were able to quickly settle on a price and get to the paperwork.

I would certainly recommend this dealership to anyone looking for a new or used car, and most assuredly recommend the Subaru Outback.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Bo Long

My Review of Paul Moak Subaru:
I had originally purchased a new 2010 Subaru Outback from Paul Moak and made the purchase at a time when the Outback was in high demand. I felt like due to the dealer having the pressure of availability, they were unwilling to negotiate a lower price for me on this original purchase. I was pleased overall with the Outback but felt I needed to have towing/hauling capability which I didn't have with the Outback--the towing hitch was about an $800 dollar Subaru factory option, which I think is a bit inflated.

I ended up trading the Outback for a full size GMC Sierra truck which I was very happy with--minus the fuel economy. After some six months or so of hard thinking and weighing out the cost-benefit of truck ownership, I determined that even though I used the truck bed a great deal on a recent move I made--I just wasn't seeing the true value in my circumstances for continuing to drive a full size truck.

At this point I contacted PM again, to see what pre-owned Subaru vehicles were available. I worked for some two weeks with Mr. Long until I finally agreed to trade my GMC truck even, in exchange for a higher mileage 2010 Subaru Outback, which included an extended warranty agreement for 3yrs/36,000 miles. In summation, I feel the sales team at PM did all they could to accommodate me wanting to get back into a Subaru Outback. They were sensitive to my situation and made me the best deal they could; I am thankful for that. I would recommend the Paul Moak dealership to anyone.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Bo Long

My Review of Paul Moak Subaru:
Buying a car (SUV) for the first time - Mrs. Hancock and Mr. Long were helpful, knowledgeable, and all-in-all a pleasure to work with. They helped us through everything from the test drive - with a very reasonable route, that helped me test the car over local roads and the interstate - to the trade-in to the sale with courtesy and fairness. I came away feeling like I had been treated with utmost respect. They were willing to work with us on pricing on a remaining 2010 - balancing our needs against their own. At the end, I got to drive away with the car of my dreams, and feel that if I have any questions or concerns in future, they will be able to help me through that, too. I would highly recommend both the dealership, and the employees - and as far as I can tell so far, the SUV, as well!

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Jerry Warfield

My Review of Paul Moak Subaru:
I had a great experience at Paul Moak Subaru. The employees are professional, friendly and courteous. The whole experience from looking to buying was positive. I feel like they are more than a business but also friends. When I had trouble getting my GPS and Bluetooth working, Lynn and Jerry took time to sit in my car and troubleshoot with me. Lynn wrote me a personal note and called me to thank me for my business. She also checked back in with me throughout the process. When the first car I looked at did not work, she helped me find a better choice. I am totally satisfied with my experience at Paul Moak. My family buys our cars from no other dealership!

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Jerry Warfield

My Review of Paul Moak Subaru:
My family has bought vehicles for years from Paul Moak and our experience has always been great. When we purchased the cars, we were treated with courtesy and respect. No hard sell. When we returned for service later, the work was done promptly and they resolved any problems with as little inconvenience to us as possible.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Jerry Warfield

My Review of Paul Moak Subaru:
I recently was involved in an automobile accident in which my car was totaled. I also just had a baby (six weeks old) and will be returning to work this week and therefor needed to purchase a new car rather quickly. I found the car I wanted to purchase at Paul Moak Subaru in Jackson, Ms. but having a newborn makes things challenging, I don't have time to just go browse. Ms. Lynn and Mr. Jerry handled as much of the deal as possible over the phone and internet. I requested that the day I planned to test drive the car that the paper work be ready in the event that I liked the car in person as much as I liked it online. They had no problems with that. I arrived at the dealership with the car cleaned, full of gas and ready to go. We drove the car and in less than an hour I was driving the car home! They showed a great deal of courtesy and respect. I truly felt like a valued customer which was totally different from my last car buying experience. (2010 Honda Accord) The last car I purchased took 6 hours to process the paperwork and all the while they were acting like they were doing me a favor by selling me the car. I did not leave there feeling appreciated or as satisfied with the experience even though it was the car I wanted. I would gladly recommend to ANYONE looking to buy a new car that they go see Jerry and Lynn at Paul Moak Subaru. They are truly great people to work with. They didn't pressure me to look at anything I wasn't interested in, nor to add any options that would drive the price of the vehicle up.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock

My Review of Paul Moak Subaru:
The 90 mile drive over from Meridian was definately worth the trip! It was our anniversary and we got recommendations and directions for dinner. Everyone was so helpful and friendly. We also got an AMAZING deal on the car! I would recommend Paul Moak to any and everyone! Lynn was very knowledgable of the workings of the car and sat down inside and made sure we knew how everything operated before we left. My husband got the sales manager to go through every possible way and figure number after number to get the best possible deal for us and he did without any frustrations. Great customer service!

Was this review helpful to you? Yes | No