We live in West Virginia, and were referred to Toyota Direct through a buying service. Most of our business was conducted by email, with several brief phone conversations toward the end of the acquisition process.
We knew what we wanted, a Tacoma V6 access cab with SR5 and tow packages, and a manual transmission. It turns out that there aren't many of these vehicles around. We had several dealers looking for what we wanted, and Malek Abed was most helpful in finding what we wanted. Not only did Malek find what we were looking for, the final price was a little below the already low price the buying service said we could expect.
On the day of delivery, the final purchasing process went without a hitch, and was handled in a friendly and professional manner. No hassle. No pressure.
By the time I got home, I forgot some of the details of the maintenance program offered by Toyota. I sent an email to Malek, and got a quick response.
Generally, I have been satisfied with my new vehicle purchase experiences, but I believe that this was by far the most pleasant experience ever.
I would recommend Toyota Direct and Malek Abed withtout reservation.
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