Mark Bjornsen at Bill Britt Mazda/Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bjornsen, Kirk Ross

My Review of Bill Britt Mazda/Volkswagen:
This is the third car I've purchased from Bill Britt Mazda in about three years. I live in Charlottesville but I drove to Fredericksbug to buy this car. Kirk is a very well informed salesperson and always puts me in the right car for me and my wife. Kirk is a low pressure salesperson who let's his product do the talking! I had a slight problem, but Kirk stepped up and solved my issue with total professionalism. The sales staff at Bill Britt are all friendly, helpful and sincere. I've walked into other dealerships and only person who speaks to you is the dealer who is "up" for the sale. In Bill Britt everyone said "hello". Mark Bjornsen, the finance manager, was friendly and to the point (since I had to drive back to Charlottesville and work a midnight). All I can say is, If you want a pleasurable experience in car buying go to Bill Britt and see Kirk!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bjornsen, Jessica Stewart

My Review of Bill Britt Mazda/Volkswagen:
Have had several interactions with sales people over the last two months looking for a used car. Taking the time today to do this because Jessica as well as everyone at Bill Brett went above and beyond. All were great and did everthing to make sure the jetta I choose was a good fit for me. Will be back.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bjornsen, Bill Burke, Mike Danaher

My Review of Bill Britt Mazda/Volkswagen:
OUTSTANDING SERVICE! Both Sales and their SUPER SERVICE MANAGER, Bill Burke are fantastic! They went above and beyond for me when I really needed help!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bjornsen, Kirk Ross

My Review of Bill Britt Mazda/Volkswagen:
We hate buying cars wworse than anything else. This was the first time that both my husband and myself felt like we were dealing with real professionals. The prompt service and no hassle closing of the deal made it almost enjoyable. The finance manager was wonderful also. We will definately go back to the Bill britt dealership for our next car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bjornsen, Don Robinette, Jessica Stewart

My Review of Bill Britt Mazda/Volkswagen:
My experience for my second Mazda purchase started with an internet inquiry. Jessica was wonderful. She answered all of my questions, responded in a more than timely manner, and relayed the information to William. William was my face to face sales representative. He was knowledgable of the product, did not try to steer me in to something I was not interested in, and was a great sport by staying late to complete this sale. I was then passed on to Mark in Finance. He too hung in there and stayed late to ensure that my sale was complete by close of business so that I could get a rebate that was ending that day. He explained all of the paperwork in laymans terms, made sure my paperwork was complete and accurate, and I was out the door with a brand new 2011 Mazda3 i Touring!

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