Mark Cohen
Mark Cohen at Volkswagen of South Charlotte
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Mark Cohen

Principal / Owner

Volkswagen of South Charlotte

9900 South Blvd
Charlotte, NC 28273

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4.5
44 Reviews

Our fearless leader !!! It all starts here !! Mr. Truly Exceptional himself. Mark's passion for exceptional customer service has tagged him the name Mr. Above and beyond. He will stand for nothing less than the best !! If your caught treating a customer poorly....boy you better start running. Having an owner that's here everyday driving us to be better, do more and go beyond the call of duty has set VW South Charlotte on a course for success. Come shake his hand and you'll know immediately why he coined the catch phrase...TRULY EXCEPTIONAL !!

4.5

44 Reviews

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44 Reviews of Mark Cohen

March 11, 2024

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Employee Rating

I was very sad to replace my 2016 Honda pilot and wanted something with similar size, starting this and safety. I was pleasantly surprised to find this vehicle at Volkswagen of Charlotte. Immediately when C More

by Kelliefkennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Hand, David Feingold

Mar 14, 2024

Volkswagen of South Charlotte responded

Hello, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

February 10, 2024

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I would highly recommend connecting with Moe Borno at VW of South Charlotte if you are looking to purchase or lease a car. 5-Stars More

by 10016mlm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moe Borno, Alex Terrell

Feb 12, 2024

Volkswagen of South Charlotte responded

Hi, thank you for your great feedback! Our team here at Volkswagen of South Charlotte sets a high standard of excellent customer service and we're glad to hear your experience reflected this! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

February 05, 2024

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Chris made my new car purchase easy and exciting. He knows so much about the Taos.and patiently explained the features. He is an excellent representative of the VW brand. More

by MYRALANNINGTHOMPSON
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 08, 2024

Volkswagen of South Charlotte responded

Hi, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

June 12, 2023

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VW of South Charlotte is a bait and switch house. Avoid. Avoid. Avoid. Scheduled in advance to have my sun roof seal replaced while I wait. 88$ part. 20 minute job. 1 hour later, they want to char More

by sailormeff
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 15, 2023

Volkswagen of South Charlotte responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact our Service Manager, John Schmidt, at (704) 552-6500 to share more details about your visit so we can make things right.

March 22, 2023

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Employee Rating

This is our third purchase in 7 years and every part of the decision is due to the knowledgeable and friendly staff. Mark Cohen is just a great guy who presents an atmosphere that is welcoming to everyone More

by Happy New Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Spiros Dedis, Brandon Douglas , Al Condrey, Devon, David

Mar 24, 2023

Volkswagen of South Charlotte responded

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

October 18, 2022

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Have bought six cars from VW S. Charlotte and everyone we’ve dealt with has been cordial, knowledgeable and great to deal with. If it ain’t broke, no need to fix it😊. More

by Bob Gil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2022

Volkswagen of South Charlotte responded

Hi Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of South Charlotte! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 06, 2022

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Gene provides excellent customer service: Most knowledgeable, accurate, professional and friendly. Good selection and lead time at the dealership. Highly recommended! More

by Radima
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Patel, Alex Terrell

Oct 10, 2022

Volkswagen of South Charlotte responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

September 30, 2022

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Employee Rating

Excellent and personal customer service, great car selection, quick, professional and accurate - highly recommended! A+ More

by Radima
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Patel, Alex Terrell

Oct 03, 2022

Volkswagen of South Charlotte responded

Hi Radima, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 17, 2022

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Employee Rating

Awesome service and awesome people. Very easy purchase. This is my 5 car from here. 10/10 would recommend More

by Yaya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Volkswagen of South Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of South Charlotte! Thanks again for the recommendation, and have an amazing day!

September 12, 2022

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Employee Rating

Mark and his staff run the best dealership I’ve ever walked into! Chris handled everything perfectly and made the process of buying our new Atlas stress free. More

by drewhall32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Volkswagen of South Charlotte responded

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

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