Freeway Ford

I wanted to give an update to my February 5,2024 review. Although my opinion of that dealership has not changed much, I have to commend the service manager, Joe Porfilio. He listened to my complaint and i Although my opinion of that dealership has not changed much, I have to commend the service manager, Joe Porfilio. He listened to my complaint and instead of just following the Ford representative and the service agent, he did research. He reviewed what was done or not done, agreed with me that there was a misdiagnosis, and poor communication. He then promptly refunded all of the money that was charged to me. Thank you Joe Porfilio for not continuing the gas lighting behavior and helping me! More

I was a supporter of Ford, 40 years owning them, parents owned them, kids etc. I will never purchase another Ford ever! Their service Center at Freeway Ford in Denver are the best at ripping people off! The owned them, kids etc. I will never purchase another Ford ever! Their service Center at Freeway Ford in Denver are the best at ripping people off! The customer service line at Ford Coporate will side with them stating since each dealership is privately owned they cannot help you with any issue you bring to them. I had my engine light go off, I had the code and it stated clutch B Acuator. I called the service center which is really a rip off person well trained. I asked if they do pick up on the vehicles and they said yes and provided me with their tow company name. Also told me they would not be able to see my car for a week and had no loaners. If you Google the issue I’m talking about,you will see it was a safety recall item. When the car arrived at the service center, Marcos called me and told me I now owe $768 . Had not even looked at my car. After my call with Ford Coporate and Marcos where they simply said they can’t control anything the rip off people do, suddenly within the hour my car was diagnosed and the estimate for repai was $5000! That’s right $5000. I went and paid the rip off money and drove my car home and ordered the part for $29, spent 30 mins installing it and wow, the car is miraculously fixed. Engine light turned off and the car is working perfectly! More

It was easy to negotiate the deal. The price on the web ad was acceptable to me and they came up on the trade in to meet what I needed. There was a problem with the car that delayed de The price on the web ad was acceptable to me and they came up on the trade in to meet what I needed. There was a problem with the car that delayed delivery and required Ford service to get involved. But other than that the deal went very smoothly. More

We were grateful to have worked with Cody Roberts to purchase a 2023 Jeep Wagoneer. Our all around experience at Barbee Freeway Ford was outstanding. We highly recommend. purchase a 2023 Jeep Wagoneer. Our all around experience at Barbee Freeway Ford was outstanding. We highly recommend. More

To much pressure to sell no driving test and when he sold me problems they don’t want to take any responsibility??? me problems they don’t want to take any responsibility??? More

Don't come to buy here unless you want to drive straight to the workshop !!! to the workshop !!! More

Very bad experience, if you want to come buy here and drive straight to the workshop, this is the best place! drive straight to the workshop, this is the best place! More

I tried to give them a second chance but they are an absolute rip off. Do not get any service done here as they will upsell you and charge an insane amount. Had relatively easy to fix brake issues about absolute rip off. Do not get any service done here as they will upsell you and charge an insane amount. Had relatively easy to fix brake issues about 4 hours of work. They ended up charging 300/HR for Labor for 4 hours of work. I am all about giving someone fair pay but that is an absolute nightmare. I can no longer justify giving this place business and I would warn anyone else thinking about giving this place a shot. More

I bought a used pickup in December. The salesman was decent. The finance guy was ok. The technicians who worked on my vehicle were garbage. I couldn’t get a phone call returned, and whe The salesman was decent. The finance guy was ok. The technicians who worked on my vehicle were garbage. I couldn’t get a phone call returned, and when the sales manager did call back (months later) he hung up on me. GO ANYWHERE ELSE. More

went in for an oil change, left on a tow truck without a working engine. car was running perfect when i dropped it off, belching white smoke terribly within 1 mile so I turned around. quick lane advisor w working engine. car was running perfect when i dropped it off, belching white smoke terribly within 1 mile so I turned around. quick lane advisor was embarrassed, told me that was the 4th car from the same tech that day that came back, quick lane manager quickly shut him up, after a week with the service manager, the engine was bad and needed replaced. of course nothing they would have done during a routine oil change could have possibly caused the damage...gas in the oil now all of a sudden!! spoke to several mechanics, and yes Freeway Ford quick lane absolutely destroyed my engine. they overfilled the sump, forcing the excess oil into the top end, thus fouling the plugs causing excess fuel from the injectors, the excess fuel then washed the protective oil from the cylinder walls, piston rings are gone, cylinder walls scratched. Of course they won't admit any fault, they are terrible and have forever lost my business and anyone else i can talk to...I wouldn't ask them to service my kids bicycle More