My spouse and I returned to this dealership 10 years after purchasing an Escape in 2001. Our salesman then was Mark Farisy, now promoted to Manager of Used Car Sales. He put us in touch with Phil McTaggert, who supervised the test drive and helped us order the exact vehicle we wanted from Ford. Our order was placed two days before the cutoff for hybrid vehicles was announced by Ford. When the vehicle arrived, Mark Farisy gave us a very favorable trade-in on our 2001, and Phil supervised the delivery process, acquainting us with the most important features of the vehicle and the most important services and teaching forums offered by the dealership. Throughout, Phil displayed great expertise in the features of the vehicle and the arcane aspects of the ordering process. He was personable,knowledgeable and very articulate. Mark was another contact person and was always around to give advice and encouragement, and finally the very favorable trade-in valuation at the time of purchase. Other employees of the dealership pitched in as needed, including John, who finalized the financial arrangements with us in short order. After ten years, we have already experienced the fine quality of service work for maintenance and repair (our service consultant is Oly). This dealership merits five stars.
Phil McTaggert, Mark Farisy
Did you find this review helpful?