Mark Porcaro at Star Car Buick GMC Easton

It is always a pleasure to work with Doug Roat when we are having our LaCrosse serviced by Star Buick. Doug always reviews the work that was completed and the reason for performing the work. If a shuttle ride or loaner car is necessary, he always makes sure it is available for us. Since 1999 I have always made it a point to contact Doug when we need one of our vehicles serviced.
Recently Doug and Mark Porcaro teamed together to solve a steering issue that was very difficult to diagnosis. Everything went very smoothly.My wife Monica, daughter Tiffany and myself have purchased or leased numerous vehicles from Star over the years. We have always been completely satisfied with the vehicles, deals (Pricing) and service.
As a matter of fact, in 1976, I purchased our first Pontiac Grand Prix from Clete Landis and Rich Young when they worked at Ranken pontiac in Easton, PA.
Thom Galles

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I dont remember everyone's name but Mr. Procaro was very professional and nice. Everyone in the service department was. I will definately take my care back to them.

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My experience with the service dept at Star had been exceptional. Mark Porcaro was friendly, and knowledgeable. He took the time to explain what was wrong with my vehicle, which I appreciate. My car was ready when promised so I was able to get my personal errands done without to much rescheduling. I would liked to thank Mark and his team for making my experience at Star pleasant and stress free. I will certainly recommend this service facility to anyone in need of exceptional car care!

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I've been a customer at Star for over 16 years and I can honestly say they have been there for me. Our service advisor Doug has always made sure we are taken care of and delivers the best care for us and our vehicles. Mark, always there to make sure we are happy and well taken care of also. Thanks to individuals such as Doug and Mark is probably one of the reasons why we keep coming back. When friends or family asks us where we take our vehicles for service we happily say Star. In the recent years we have even introduced my in-laws to Star. And they also have become happy and satisfied customers with Star. Thank you for all the years of great service.

Sincerely,
The Hollands

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Went for re-issuing of inspection stickers. After realizing my insurance cards were not correct, Doug went above and beyond to assist me in getting the corrected paperwork from the insurance company, even as much as offering me his computer to contact State Farm as my agent was not available at the time. He assisted me in logging on to State Farm and retrieving the info that I needed. By him doing this it saved me a trip back to the dealership at a later time. It was obvious that the mistake made by the clerk at State Farm was an error, he could have just told me to come back at a later time, but instead he took the extra steps to help a very frustrated and upset customer work thru the problem and I left with my vehicle having the corrected info that was needed. I would highly recommend Star. Mark Porcarro and his team always seem to go above and beyond......

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My experience in service was wonderful! Mark Porcaro was very helpful and understanding of my problems with my vehicle and situation. He went above and beyond to help me and and figured out a way to get it taken care of right away. I would recommend this dealership/service station to ALL my friends and family!

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I came in for an oil change and tire rotation and unexpectedly needed work for a recall notice. Doug said it would be an additional hour for the work, making my total wait time 2 hours. My time was extremely limited that day and I began to fret about the 1,000 other places I needed to be...meetings, post office, feeding my kids, etc. Doug asked Joe to put mechanic Chris on my vehicle and had my car done within one hour! I can't tell you how much I appreciate the extra efforts Star went through for my benefit. Thank you for the usual job well done!!

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Doug is the reason we keep returning to the dealership. We purchased our vehicle from Patty who also has been extremely helpful. She also took the time to ensure that we found a vehicle that we were satisfied with and has followed up to ensure we are happy. Doug has continuously gone above and beyond to ensure our satisfaction whenever we bring any of our vehicles in for service.

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Doug was very helpful in answering all my questions about my vehicles being serviced today.He and all the rest of the empoyees that helped me today were very friendly and courteous.I will recommend Star Pontiac to all my friends and family.Thanks again Doug for all your help.

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We have been coming to Star for years and the service department treats us the very best, that would be our favorite, Bill. He is always courteous and caring to everyone's needs. He goes out of his way to make sure you understand the problem, as well as insuring you are comfortable and taken care of if you wait. They are speedy with apts. and update you with information. Go to Star and ask only for Bill.......seriously-he is the man to see. We love you Bill!!!!!! Thanks for fixing my truck today.Always a pleasure to go and see Bill. He always has a smile too. All the staff are personable-including the nice gentleman, who I am sorry I forgot his name-who greeted me upon entering the service doors-thanks again for a fix worth having. Sincerely a long time customer, Chris Galler

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