Mark Saunders at Jon Lancaster Toyota & Scion

Toyota Sales Manager
About Mark Saunders
Mark Saunders
Hello, I'm a Proud Salesperson of Jon Lancaster Toyota Scion Pre-Owned with 22 years experience and top salesperson for many years running. I look forward to earning your business. So, please give me a call at 608-243-5590.

Jon Lancaster is a Great Place to work and the only place to buy your next car, truck, or SUV; and the 2010 President's Award for Overall Excellence winner!

Dealer Address
Jon Lancaster Toyota & Scion
3501 Lancaster Dr
Madison, Wisconsin 53718
(608) 243-5550

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mthomsen
8/10/2011 8:57:05 AM


Overall Rating: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
I believe that real customer service is something that is becoming harder to find every day. All dealerships treat you well, until you've made your purchase and are out the door. Lancaster does so much more. Service after the sale is every bit as good as the service before the sale. Staff is top notch, deals are very competitive, and the service is second to none! I've purchased several vehicles over the last ten years. Each has been at a different dealership. The reason is simple. I hadn't had a real good buying experience, until now. Lancaster Toyota will be my dealership of choice for all future purchases. Thanks to everyone there and a special thanks to Mark Saunders for all of your help!

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revmao
7/14/2011 11:12:23 AM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
I purchased many cars over the years and felt this was the most positive experience. I was shown what great customer service really is all about. I certainly can see they value the customer and of course the business.

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My2009Camary
7/12/2011 12:26:48 AM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
I haven't kept up with the latest technology in cars for over 13 year since I last purchased my Pontiac Montana in the fall of 1998. Mark explained many of the features and electronic controls in cars today and then specifically in the 2009 Toyota Camry XLE, which really sold me on the one I purchased. As we sat in the one that I eventually purchased, he reviewed the basic controls of the doors lock/unlock; hood release, turn signals, windshield wipers, cruise control, steering wheel adjustment, window wipers and washer, inside lights -- most of which was similar to my Montana.
The DRL and Auto control settings on the control arm for the headlights/parking lights was different from my Montana, which had no way of turning the running lights off, except through reprogramming. I like the location of on/off control for the fog lights on the same headlight control arm.
The car I wanted had to have fog lights since I knew how much I relied on them over the past 13 years during heavy rains or fog, especially on roads that have faded painted lane separator lines or no lines along the shoulder of the roads. I don't think I would have found the fog light control switch if Mark had not pointed that out to me, nor would I have wanted to search for it if they were needed while driving home.
He explained the multifunction display settings, the heating, cooling, air vent, and radio controls and display.
I'd say most car drives are familiar with most (if not all) of the features and their locations mentioned above. But I have to admit that the overview of the above items gave me confidence that I'd have no problems in safely driving the vehicle home. I did not realize how important that was until driving home and wondering what would I have done if the windows had fogged up and I didn't know how to use the electronic control and display to direct the air to the front windshield vents.

And he went on to explain the car security system and the importance of locking and unlocking the stearing wheel when turning the car off and on, respectively. I've never owned a car with a security system. I would not have known that information. The same is true of the air pressure sensors in the each of the wheel stem valves and the reset button on the inside of the glove compartment (do they still call it that?)

We went over the on/off switch, the opening, and closing, and the tilt control for the moon roof; the controls on the steering while ( I love the “DISP” display button for the multifunction display on the instrument panel.); the 'blue tooth' support; the driver and front seat controls; the storage compartments; the location of the 12-volt power outlets; the audio-in aux port and switch; the pass-thru knock out plugs for keeping wires out of the way; the convenient storage areas for small devices like an IPOD; the seat heater switches; hour and minute clock setting switches; the trunk unlatch lever; gas tank door unlatch lever; rear defrost; cup holders, the programmable garage door/gate openers; the spare tire and its location; the compass in the rear-view mirror; and the read window defogger.

I've probably missed other features that he mentioned.

I appreciated him mentioning the front-end protective covering available to protect the paint and metal from those annoying stones kicked up by other vehicle ahead of us, as well as the side protective strips to protect against nicks from other car doors being opened to fast or just caught by the wind.

Again, I was very appreciative of Mark spending the time to point out all the features and controls. That information adds to the enjoyment and feeling secure driving my new 2009 Toyota Camry XLE.

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shietpas
6/14/2011 3:54:27 PM


Overall Rating: 4.6

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
Mark Saunders was excellent to work with - very knowledgeable and helpful but not at all pushy. We found just what we were looking for and he made it easy to compare vehicles on our own standards. He was able to answer all our questions easily, but without guiding us towards a particular choice. I would recommend requesting to work with Mark if you are in the market for a used vehicle.

The only problem with the service was the financing component - it took nearly 3 hours from the time we agreed to purchase the truck at the agreed upon price to the time we were signing paperwork. Our credit is great and the loan was easily approved, but it just took a very long time to get to the signing phase. Very slow process, but very friendly associates all the way through.

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TRW
6/11/2011 12:32:50 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
Recently I helped my son with a purchase of his first car and had the opportunity to work with Mark Saunders. Mark was outstanding! He help us select the perfect vehicle and at a great price as well. He took the time to explain the process of buying a car and obtaining a loan to my son so that he was entirely comfortable with his selection. Overall a great experience. Thank you Mark

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stewrad
6/10/2011 1:29:20 PM


Overall Rating: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
I purchased a used car from Mark Saunders and am very pleased with this purchase. Mark made the car buying experience very easy and painless. His professionalism and knowledge of the vehicle was execelent. I would recommend Mark to anyone that is interested in locating a vehicle.

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ratf
5/20/2011 10:10:00 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
We bought a Toyota 4Runner last week from Mark Saunders. We had seen the vehicle listed online and its written description matched what we saw in person. Mark was willing to negotiate the price with us and our trade-in price. It was a great experience and we love the vehicle!

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jackobbs
5/19/2011 8:51:58 AM


Overall Rating: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
Very pleased with the service we received from Mark, he built up a good rapport with the customer, sign of a good salesman. Very knowledgable , answered all the questions we had.
Had to mark Jon Lancaster down a mark on the overall experience, the time it took to finally pay for the car. I was happy to finalize the sale with Mark but found I had to go into a separate office with someone else and go through the whole warranty sales pitch etc. The time it took to get to see that other salesman was unacceptable, seemed like hours, this was a waste of my time.
Anyway, Thanks Mark for your help with purchase.

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Embutteris
5/16/2011 2:16:47 PM


Overall Rating: 4.2

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders

My Review of Jon Lancaster Toyota & Scion :
Mark did his job of informing us of our options, but wasn't pushy, which we appreciated. Everyone we worked with was patient, even though we were there towards close. I actually had a headache that turned into a migraine prior to arriving, but their prices were worth the effort to finalize the deal.

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Heather Kleinbrook
4/19/2011 1:59:34 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Saunders, John Wineke

My Review of Jon Lancaster Toyota & Scion :
This was absolutely the best car-buying experience I have ever had! I knew what I wanted and Mark and John worked hard to find it for the money I was willing to spend. I have suggested Jon Lancaseter Toyota to many friends. I couldn't have asked for a better experience. Thanks for everything. I love my new car.
Sincerely,
Heather Kleinbrook

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