Mark Sayers at AutoNation Volkswagen Richardson

Mr. Sayers was very helpful to my daughters when they went to the dealership to look at the jetta we had inquired about online. He showed them that one and others in the used inventory. Mr. Sayers was very knowledgeable about the vehicle and my girls came home with enough good information that we could make a decision about purchasing the vw jetta. I appreciate the fact that we live several hours and he allowed the girls to the same opportunities as any other prospective customer without my presence. The contact from the dealership was no pressure and very relaxed.

Was this review helpful to you?    Yes | No Thank you

Mark did an excellent job and got us the car we wanted. The charcoal interior color matched well with the red exterior. Many thanks to Mark and the finance team.

Was this review helpful to you?    Yes | No Thank you

I can't tell how pleased I am with the entire experience at Boardwalk! This is my 3rd VW, and my previous experiences with 'the other' VW dealer in Dallas has always left me with that proverbial 'used car salesman' feeling. Although I live less than a mile from that 'other' dealer, I will be more than happy to drive to Richardson for regular maintenance, etc. If I could give you a 10 I would!! Even though it was late in the day, Mark was friendly and helpful. Jason made the paperwork process easy. Thank you, both of you!! It was almost 9:00 pm before the process was complete, but never did I feel as if anyone remaining at the dealership just wanted get it over and go home. I believe I received a fair deal on my trade-in and LOVE my Tornado Red Beetle! Thank you, once again!

Was this review helpful to you?    Yes | No Thank you

When our 2008 Jetta, bought from Boardwalk last year, was totalled in an accident, our only choice was which Jetta we would again buy from Boardwalk. Mark Sayers and Michael Weimer were great to work with and helped us end a bad accident experience on a high note.

Was this review helpful to you?    Yes | No Thank you

The Volkswagen:
After a few months of test driving every sedan known to man, I settled on the Jetta - Not just any Jetta, but the GLI. I needed a family sedan I could also feel comfortable taking high level executives around in from time to time. What I wanted personally was something fun to drive, and the GLI does that, in style. The 2.0 Turbo taken from it's GTI brethren loses no amount of enjoyment in a Sedan. The aesthetics inside and out are extremely pleasing, with all the usual well thought out German gadgetry. I went for the AutoBahn edition because of one thing: The Fender sound system. I have heard upscale stock radios before, but this thing was simply stunning. Of course, the stylish rims and leather were a bonus as well.

The Dealership:
There were currently just 70 Standard GLI AutoBahns in the nation for sale. The one I found at a closer to home VW dealership was traded to Boardwalk before I was ready to buy. Bottom line: They had the rare car I was looking for and did not make me overpay to get it even given that I had chased after it from another dealership. All of the ancillary people I met were extremely polite and helpful. The dealership was spotless and there were plenty of amenities.

The Salesman:
Mark Sayers was very easy to work with from the minute he took my phone call. I could tell he had years of experience behind him and utilized that to make the whole process easy and streamlined. The price was easily negotiated and, after having done months of research on these cars, I was happy. On a very rainy day, Mark found a dry service garage to swap my belongings out of the trade. When I came back to drop off some missing paperwork a few days later, Mark had a detail guy take out a small scratch I put in while cleaning it.

The Paperwork:
Jason, the "finance guy", was extremely polite, conversational, and expeditious. While he quickly worked through the mountains of paperwork that are the less than fun moments of car buying, we talked about similar interests and life in general, making the times go by much easier. In a 2010 car purchase, the finance guy was extremely high pressure on extended warranties, effectively souring the whole experience for me. With Jason, there was no pressure. I think he sensed my apprehension.

The Experience:
I was in and out of the dealership in about 2 hours. I consider that a win given I had not had but one small phone conversation with Mark 30 minutes prior, had a trade, and needed to do all the finance work.

The Reward:
Boardwalk will certainly earn my business again this year when I trade my wife's car for a Volkswagen.

Was this review helpful to you?    Yes | No Thank you

Great folks, had the car in stock I wanted, pricing was great! The entire process went smooth, and I will certainly recommend Boardwalk VW of Richardson to others. Keep up the great work!

Was this review helpful to you?    Yes | No Thank you

What a great purchase experience. I was all set to purchase a Certified Jetta for my daughters birthday that had 51,000 miles on it. They informed me that a same year model Jetta came in with only 9,000 miles on it and sold it to me for almost the same price. The car was like new! There were some issues with the tires when I got there...NO PROBLEM! Rick and the gang told me to bring the car back, and they would replace all four tires at no charge to me. That is above and beyond customer service. They even drove 60 miles round trip to pick up a trade in that was only worth $1,000. I could not have asked for a better experience. I will send anyone that is looking for a VW to Rick.

Was this review helpful to you?    Yes | No Thank you

Looking for a car has been a big adventure and walking into Broakwalk VW was the best decision... I found a car online and Mark Sayers was my salesman. Mark was straight forward, professional and made me feel comfortable. Mark made the transition smooth and non stressful from beginning to the final purchase in which happened in a short amount of time. The finance person Mike Weimer answered all my questions and I felt he went the extra mile too. Mark also brought my new car to my home fulled car with gas and he adjused the radio stations. I recommend VW Broakwalk and purchasing a car from Mark. My kids love our new Tiguan and it fits all of our needs tuba/baseball equipment and our dog Emma too! Thank you again Mark

Was this review helpful to you?    Yes | No Thank you

Price negotiation was fair and swift. Mark went out of his way to answer all my many questions. I was stunned when Mark answered my one remaining objection, that I could not physically get back to the dealership, by coming to my home to deliver the car. I've bought many cars in my lifetime, but never has a dealer been so willing to meet my needs. I can't guarantee Mark would deliver a car to your home, but I can safely say that Mark will go out of his way to get a deal done on creative and fair terms. I've never before kept a salesman's business card, but I have Mark's on file.

Was this review helpful to you?    Yes | No Thank you

Went in looking for a new GTI and met Mark Sayers in sales. They did not have the car with the options I was looking for in a new model(was having a hard time finding it in general), but Mark found a model with the exact options I wanted certified pre owned with very low miles on their lot. The purchase was painless and I was out the door with my new car shortly.

Was this review helpful to you?    Yes | No Thank you