Marlen Gafanovich at BMW of Tenafly

This is the second certified pre-owned vehicle that I purcahsed from BMW of Tenafly within six months and for which I dealt with Marlen Gafanovich. Due to circumstances I needed to trade in a BMW purchased in July for a different certifiedpre-owned BMW. Marlen ws my client adviser again and never lost patience in having to give us several test rides and explaining the features of the vehicles we looked at. Hugo Santo approved a fair trade in price and took the time to explain the various issues involved and Jose Santiago ensured that the paperwork and sale finalization was as expeditious and painless s possible. All of these gentlemen, and especialyl Marlen made the purchase of both vehicles a positive and enjoyable experience. Something I can't say about other dealerships that I have purchased vehicles from in the past. Marlen made us feel like we were friends or family members rather than just customers. I would have no hesitation in reommending BMW of Tenafly and Marlen to my friends and relatives and in fact would encourage them to purchase a BMW just because of these employees.

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We went in to lease the X3 special advertised on their website along with a trade and we had the pleasure of working with Marlen. We worked out an amicable trade for my M3 and he quickly got us into the X3 the very same day. He was very understanding of our situation and expedited the process. We can't wait to go back to lease our next vehicle from BMW of Tenefly.

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I was looking to lease a new car after being with BMW for the past 6 years. After checking with the dealership i had been with and having an unappealing experience, i decided to check elsewhere. I ran into Marlen at BMW Tenafly and had a great experience. He was enthusiastic, but also patient when i was trying to decide if i wanted to lease and what car i may have wanted. He was knowledgeable about the cars and very interested in the product itself. He was very flexible when making appointments to meet up in person. He was also open to go over things on the phone if i did not want to head to the dealership. His friendly and honest approach, lack of pressure when trying to make a decision and overall attitude makes him a great person to deal with when purchasing/leasing a car from BMW.

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My Wife and I went in to look at a used 2012 BMW X5. We weren't expecting much as usually dealers aren't helpful. We were quite surprised how nice and helpful they were, Especially Marlen. We went for the usual inspection of the car and test drive. Loved the car and now we started to talk price. The advertised price on the internet was low but of course everyone wants a discount. They worked with us a little bit to get the price lower. Firm but fair. Marlen was very honest in his opinion and trying to work with us. In the end, we walked away with a almost brand new car from Marlen and BMW Tenafly. Marlen has called me to ask how everything was and if we needed any more assistance with the car. I definitely would come back for a great deal and great experience.

In addition to working with Marlen, we worked with Kim for our finance portion of the transaction. She was super busy but was able to help with everything and has been actively communicating with us to finalize all the minor details. Thank you again.

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I worked with Marlen Gafanovich@ Tenafly for our 3 series European Delivery and had the most hassle and trouble free purchasing experience ever. Marlen is a straight shooter and an absolute pleasure to work with. If you guys are in the tri-state area looking to buy a BMW Marlen's the way to go!

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I have purchased both new and used vehicles before and have was not looking forward to the process again. Marlen, however, made this process a positive experience. He was extremely helpful in suggesting a vehicle that we might be interested in and took the time to answer all of our questions without pressuring us. Everything including the vehicle "delivery" was as promised and timely. He took the time to make sure we understood the features of the vehicle that we purchased. Was honest with us through the entire transaction from begining to end. Marlen and this dealership seemed to go the extra mile to ensure that we left as saisfied customers. I would definietly recommend this dealership and esepecially Marlen to my friends and relatives.

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Nothing less than excellence at every level! Fully accommodating to my specific delivery needs, unmatched pricing and the utmost professionalism! Highly recommend. Ask for Marlen by name!

Lenny Rubinstein

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I was very lucky to have Marlen as my client advisor. He was very friendly, helpful and thorough in every aspect of the buying process. It was my first time going through this whole process and I was pleased with the outcome. Marlen was very good at following up with us in terms of getting us exactly what we wanted. I would recommend this dealer to all my friends and family and i would definitely recommend Marlen as their client advisor because i had a great experience with him and my mom and i left very happy.

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Overall it was a great car buying experience. Marlen knows the product inside and out. I got quotes from many dealers but Marlen gave me the best price for the car I wanted.

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Marlen was extremely thorough and very service oriented. We started the process online and he immediately reached out to us and hand-held us through the process completely. He made the whole buying experience amazing and we will go back to him for our next car purchase hands down.

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