Martin Brown at Elk Grove Toyota

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown

My Review of Elk Grove Toyota:
Before I moved back to California I had a great Toyota Dealership in Charlotte NC (Town & Country Toyota). I met Martin before I moved to NC several years ago so when a mutual friend mentioned where he worked now I called him, hoping that Elk Grove Toyota would be comparable, even though I didn't buy my 4-Runner from them. I have now had the car serviced there 3 times, twice for Express Service and once for a major service, and have been very pleasantly surprised by the willingness of everyone I came in contact with to make sure I had the best possible experience. The best part was that the cost and the time were always less than the estimate!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown

My Review of Elk Grove Toyota:
I was in the dealership with a friend (not in the market for a car right now), but I met Martin Brown and others and felt very welcomed,found everyone to be friendly and was comfortable with Toyota at Elk Grove. The dealership was clean and a place I will come back to.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown

My Review of Elk Grove Toyota:
Martin is by far one of the best customer service representatives I have had the pleasure to work with in all of the years that I have purchased vehicles. Martin is professional, very competent, understanding, and exceedingly helpful. I had several questions about the navigation system on my new vehicle and Martin patiently listened and answered all my questions and even anticipated other questions I might not have formulated myself. My friend, June Tanner, has spoken so highly of Martin and the service at Elk Grove Toyota, now I know exactly what she was talking about. Martin is amazing.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown, Jeremy Coffelt, Debbie Jaynes, Scott Nannini, Jon Thompson

My Review of Elk Grove Toyota:
If there would exist "MORE THAN GREAT" on this scale I would still look for a better rating. I want to state this from the beginning: I am not associated with any type of car sells buy I am very passionate when I choose and buy my cars.
I found at Elk Grove Toyota the most professional people in the car sells that I dealt with in the last 10 years. There was no "fulling around", no games played, no "let me call another manager" or ugly tricks that other dealers are playing. I felt that I was treated with the highest level of respect. I am mostly an internet buyer. When I spoke on the phone with John and with Scott they gave me the best deals that exist in Northern California (and believe me that I checked many dealers). There were no back and forth phone calls (more than normal - although I think that I called more than I should have). They helped me to find the best price, colors and options.
If you are looking to be treated with respect, to work with knowledgeable, professional people I assure you that you will find that at Elk Grove Toyota.

I will rate them also, but since you are reading this I should mention also that I had a horrible experience at San Rafael Toyota (see my rate for them). And at Burlingame Toyota the internet sale person told me that "due to what happened in Japan our car prices will go up 1000 starting today". If you want to take all this @#$%$ stay in Bay Area. If you want to find the best of all: go to Elk Grove!!!

On the other hand: inside of the dealership you will have the feeling that everybody cares. The receptionists are very respectful, Mr Martin presented me the car so nice that you will think that he designed everything on it - he knows it and will not let things go until you are confident that you understood it. Mrs Debra in finance took her time to go with me over stuff and she answered my questions with knowledge and passion.

The dealership is so clean that you think that it was just open yesterday.

Guaranteed the best experience ever.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown, Victor Reynoso

My Review of Elk Grove Toyota:
Customer service was great. The employees I encountered were friendly and helpful.
The car was ready and clean when I came to pick it up.
I would encourage my friends to be sure to check out Elk Grove Toyoto before they make a final decision on the purchase of a car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown, Jon Thompson

My Review of Elk Grove Toyota:
Martin and Kelvin made for a excellent buying expierence. Martin has been especially helpful b/4 and after the sale!!
I have had my Tundra serviced there 4 some time, primary reason 4 buying there.

I consider EG Toyota to be a excellent dealer! and hve told my friends
JB

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown

My Review of Elk Grove Toyota:
I did not purchase my Toyota at this dealership, but after my experience yesterday, I wish I had. I was in the Elk Grove area and was having trouble with my blue tooth so I stopped by. At that time I met Mr. Brown and he was very helpful to figure out the problem and to correct it. Everyone I interacted with at the dealership was extremely helpful. Thank you! When it is time for my next car purchase, I will definitely be going to Elk Grove Toyota.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown, Chris Knight

My Review of Elk Grove Toyota:
I had a small part missing from the rear bumper of my 2003 Tundra. I ponted out to Martin that I had a part missing and he help me get to the parts department and with Chris Knight they helped procure it. The part was about $5.00 and when they found out I didn't live in the immediate area they offered to mail it to me at no charge.

I was surprised and pleased with the attention and customer service. Much more than I have received at other dealers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Brown

My Review of Elk Grove Toyota:
Promised items (old license plates) were not provided as agreed upon. Also, promise of callback did not occur with Finance person.

Customer service rep, Martin, did make good on what was decided, and I appreciate that. Now there was an issue with getting my new plates (DMV error?). I'm not sure if I would have had a detailed status on this, had Martin not called and asked for this survey.

I know this dealership is trying to provide a great level of service. I may be expecting too much.

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