Mason Maltais at Heritage Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais

My Review of Heritage Toyota Scion:
I think that this toyota dealership is far superior above all the other dealerships in the burlington area. I was quite comfortable with the way my salesman handled himself, selling himself and especially the product.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais

My Review of Heritage Toyota Scion:
My husband and I recently purchased a 2012 blue Tacoma and we love it! We were particular about the cab, bed length, and color. Mason was extremely helpful, as was the finance team. Mason took care of getting the extras like the heated seats and chrome tube steps added on- completely took the hassle out of the process. He even offered to deliver it for us which was a huge help.
Thanks for getting us exactly the vehicle we were looking for!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais, Nick Zagres

My Review of Heritage Toyota Scion:
I recently purchased my second Prius from Heritage. The first was 6 years old and has always been routinely serviced at this dealership. The service department is very efficient at taking the car in, going over with me what is needed for that particular service on the schedule, and making recommendations that can save me money if a service item is not necessary. The only repair I ever needed on the car in 128,000 miles was a right front wheel bearing. The first brake job was done at 129,000 miles. Both jobs were expertly completed. I did not give customer service a 5 only because I must sometimes wait for my car rather than be able to drop it off for the day (I live an hour away). It is many times more than a week before a "wait" slot is available for service. On the plus side, the dealership has a shuttle service available. For the two repairs, I was able to get an appointment immediately.

Anyone I've ever talked to at the dealership has been very friendly, helpful, and efficient with whatever problem or questions I might have.

Mason Maltais was the salesperson for the purchase of my second Prius. Mason was extremely helpful with choosing which model fit my needs best without trying to sell me things I didn't need. He did a complete job explaining the new features and how they worked before starting the test drive. He was very patient when I tried them all out during the test drive. Both Mason and Nick Zagres (the financing person) helped with any questions as I filled out the paperwork for my purchase. My husband was not with me at the time and Nick carefully marked every place his initials or signature was needed. Mason stopped by our house the next day to bring the paperwork back to the dealership so we didn't have to make a second trip to town. He also made a couple follow-up calls to be sure we had no extra questions, were able to set the bluetooth hands-free system up, and had been contacted by the service department to set up an appointment for the environmental package application.

I know Toyota sets wholesale prices on their cars so the dealership has only so much leeway on retail prices. The only reason I did not give them a 5 is the e-price I was quoted on their website. This was about $1000 less than what I was quoted at the dealership. I learned this price is available when everything about the purchase is done online. This wasn't particularly clear to me and I'm not sure I would have done it that way anyway.

On the whole, I would recommend Heritage in general and Mason in particular for anyone in the area looking for a smooth car buying experience and friendly and expert service after the purchase

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais

My Review of Heritage Toyota Scion:
My experience leasing a vehicle at Heritage with Mason Maltais as my salesperson was outstanding! I walked in knowing exactly what I wanted: A dark blue, 4 door simple and basic Toyota Corolla. Mason greeted me ( in a purple shirt no less - my favorite color)with a wide smile, a firm handshake and confident nod to what I requested. Within minutes - literally,after searching inventory; there was the "Nautical Blue" car I had only seen in pictures, ready for a test drive - delivered from to the door by Mason himself. The test drive was great as to be expected. Mason began preparing all of the paperwork for me, and made that part an absolute breeze. He kept in good contact via phone while the best rates were being found for me, and within a day - promptly called me in for signing. Mason actually accomodated me by coming in on his day off to complete the sale (wearing a navy blue shirt the color of my new car - no less- coincidence?) We shared a good amount of laughs throughout the process, and I felt extremely well taken care of. Mason is a charismatic, intelligent and talented salesperson as well as a very warm person who shared some stories of amazing life skills and experiences - that obviously contribute to his ease on the floor with customers. I have bought and leased many cars, and this has to be the best experience by far!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Baptie, Mason Maltais

My Review of Heritage Toyota Scion:
Mason was friendly and knowledgeable about the Rav4 that I was interested in. He was easy to talk to and ask questions. I felt that he took good care of me and paid attention to my needs. Tim was thorough in his job as well.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais

My Review of Heritage Toyota Scion:
We had a fabulous experience at Heritage Toyota and with Mason Maltais! We were especially impressed with his knowledge of the desired model (Venza) and also with the fact that he gave us all the information we needed to make our decision but did not pressure us in any way (the reason my husband does NOT like purchasing a new car)! I am loving my new Venza and have already recommended it - and your dealership - to several friends! Thank you, thank you!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais

My Review of Heritage Toyota Scion:
I had a fantastic experience with Heritage Toyota and my salesman, Mason Maltais. Everyone there was very welcoming, knowledgable, and low-pressure. Easy experience getting a new Prius to lease!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais

My Review of Heritage Toyota Scion:
My wife and I had looked around and went to a number of dealerships. I called Mason and he was very good about calling back and setting up a time to meet with us. When we got there he ask my wife what she was looking for and within minutes had the paper being written up on a brand new Toyota Camery which my wife loves. We had a great experience with mason and the staff at Heritage and are very happy with our new car. I am happy to say we are now Toyota people and I am looking forward to work with mason in the spring for a new Toyota tundra. Thanks again to everyone at heritage!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mason Maltais

My Review of Heritage Toyota Scion:
Mason Maltais was great to work with. Very well informed and professional. I would recommend Heritage and Masaon to anyone interested in buying or leasing a Toyota.

The service is excellent at Heritage, and the waiting room is very comfortable.

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