My Review Of Tri State Nissan:
I met Matt Keenan several months ago when the CD player in my 2003 Altima broke and I brought the car in to get a replacement CD player. It took 3 replacements before we finally got a good one installed. Throughout the process, Matt was always positive, encouraging, and despite the previous failures of the replacement CD players, maintained confidence that he could resolve the issue to MY satisfaction. After the 3rd replacement, I can stilll the huge smile on Matt's face when he walked into the customer waiting area to give me the great news that the 3rd attempt was successful and my CD player was now functional. I'm not sure who was happier: me or Matt.
Then on August 21, 2012, as I was driving through CharlesTown, WV., my Altima completely shut down on me and I had to have it towed to a local transmission shop. With 110,000 K miles on the car, I suspected the transmission had died. So I immediately started doing internet searches on a new vehicle and made an inquiry to TriState Nissan. Within hours, I received a call from DJ Lilly and we talked about my situation and he invited me to visit him to consider "options". So I took him up on the invitation and, after I had obtained a rental car, drove to Winchester to talk to DJ. He was one of the friendliest, charasmatic, energetic salesman I ever met. We met for an hour or so discussing trade options and the purchase of a new Nissan. I had found a ROGUE coupon online and was interested in it. But once I drove it, I wasn't hit with the "wow" factor. My 2003 Altima was an upgrade and I had been "spoiled" by the leather heated seats, etc. So when I got back home to Inwood, I emailed DJ and asked him if I could see the ROGUE listed on the online inventory that had the upgraded packet. Naturally, DJ agreed and I drove back to Tristate Nissan with my newly repaired 2003 Altima ( it was the alternator; not the transmission) on Thursday August 23 with the intent of buying a new Nissan. I didn't know exactly which vehicle I would purchase but if DJ and the Tristate Nissan team wanted to sell a new vehicle, I was certainly a willing buyer. But it would have to be a deal I was comfortable with. So I met with Dave to ascertain my trade-in value on the 2003 Altima and test drove the upgraded ROGUE model with the leather package and all the bells and whistles. Several hours of INTENSE negotiations and counter offers resulted in me buying the upgraded Rogue. We encountered a small issue during the time I was completing the financial forms. It took several members of YOUR team to steer me through that last obstacle and finally, after the man who was completing the paperwork suggested a workable "tweek" to the negotiations, I signed all the forms to be able to drive back to Inwood in a 2012 Rogue. The next day, Cathy called me to tell me I had not signed over the title to the 2003 Altima so I returned to Winchester to comply with that. EVERYONE I worked with in the process was courteous and friendly. It took a TEAM to make this deal happen. I knew what I wanted and felt that I was an "informed and educated" consumer. The Tristate Nissan TEAM recognized that and tried, in every way, to keep me involved in the process and valued my opinions/input. I never felt intimidated or coerced by any of staff. I view them, now, as my friends who made sacrifices to get me the ROGUE I wanted. I hope they are happy as I am. I told DJ at our 1st meeting: a willing buyer and a willing seller should be able to consummate a deal. Thanks to your team, and it took teamwork, we made the deal!!!
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