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Terry Henricks Chrysler Dodge Jeep RAM

Archbold, OH

4.6
980 Reviews

1935 S Defiance St

Archbold, OH

43502

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980 Reviews of Terry Henricks Chrysler Dodge Jeep RAM

January 09, 2024

They were low pressure, friendly, professional and when it was all said and done, gave me the best deal out there. The salesman Elijah, the sales manager Tyson and the finance manager were all great to wor More

by musicfish59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah, Tyson Schnitkey
Jan 19, 2024 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Henricks Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2023

This dealership is by far the friendliest and courteous. This is my third purchase from them. More

by cknauer46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Kryder, Andy Downing
Dec 08, 2023 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for the kind words, we appreciate the trust you put into us!

June 21, 2023

Extremely happy and satisfied with my salesman Parker. Extremely knowledgeable and courteous. Returned all of my calls and texts in a timely fashion. More

by jlgun1221
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Parker Von Deylen
Aug 03, 2023 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for the 5-Stars! We love Parker too!

April 20, 2023

I was very pleased with the folks at Henricks. They listened and did everything they could do to work a trade. I drove 7 1/2 hours and they did exactly what they said they would do. Thanks Andy. More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyson Schnitkey, Andy Downing
August 31, 2022

Purchased an automobile, for 2 hours and found out information about the vehicle. I called within 2 hours and asked if I could return it and even offered to pay several hundred dollars for the compani More

by Learned my lesson
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Would adding a name do any good with service like this
Sep 01, 2022 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Mr. R.S., Your salesperson explained to you what the e-torque engine does/how it operates, you followed thru with the purchase of the vehicle, and nearly 9 hours later you emailed asking to return the truck because you were "doing some reading online". As a dealership, we've never had issues with the e-torque engine in our service facility. You knew the truck had the e-torque engine when you purchased it. You started the buying process 22 days before the purchase. No issue with our truck other than what you read online. If this was a potential issue why didn't you ask about it before the drive/purchase? Everything presented to you was honest and transparent. We are genuinly sorry you feel the way you feel yet we hold to our decision.

June 16, 2022

They completely screwed me on a 2019 escalade. The truck was listed with 18,000 miles but when i went to buy it had 19,900 miles from their service manager driving it like it was his own truck. Al More

by Shadez6767
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Doehrmann
May 10, 2022

Dustin Gray was great to work with on the purchase of our new Chrysler Pacifica and the dealership gave us a great price for our trade. In this used car market we were hoping to get a good price on our old c More

by Renae T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Gray
May 12, 2022 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Hi Renae, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 25, 2022

Great experience, very nice people! We appreciate Dustin’s help in finding the exact car we wanted! More

by 2tadglibert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Gray, Matt Kryder, Tyson Schnitkey
Feb 27, 2022 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2021

I have purchased many trucks over the years and my experience doesn't compare to the service received from Andy at Terry Hendricks. I came just under 4 hours and wouldn't hesitate to make the trip ag More

by Hoosierb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Downing
Feb 08, 2022 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 16, 2021

It was a great experience working with Doug and Tyson. I got a Jeep Compass and love it. I would recommend Terry Hendricks Chrysler Jeep Dodge to anyone. More

by Dean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Rupp
Feb 08, 2022 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Hi Dean, we are very happy to have provided you with such a positive experience!

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