Matthew Haiken at Prestige Volvo

Matthew Haiken

Matthew Haiken

Matthew Haiken


General Manager
Prestige Volvo

Prestige Volvo

285 State Route 10
East Hanover, New Jersey 07936

(973) 884-2400

Cars For Sale by this Dealer

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jackal13
4/24/2013 12:21:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rich CurtoRich Curto
Matthew HaikenMatthew Haiken
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

I would HIGHLY recommend Prestige Volvo. Leasing a new Volvo with Mr Curto and Mr Haiken was professional, courteous and an overall outstanding experience. The overall atmosphere is friendly and inviting from the receptionist's offer of freshly brewed coffee toreceptionist to Rich Curto's exceptional manner in dealing with a client. They make it look easy. Jack C...new Volvo S60

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annmcooper_05
3/31/2013 9:46:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Deborah Amster-SmithDeborah Amster-Smith
Matthew HaikenMatthew Haiken
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

After researching several dealerships, and based on the number of excellent reviews -- my husband and I decided to visit Prestige Volvo. When we arrived, we were warmly greeted by Deborah Amster-Smith. She was so knowledgeable and confident when speaking to us about the new vehicle we were in search of -- and was quick to walk us through all of the standard features, options, packages and financing terms. It didn't take us long to decide where and from whom we wanted to purchase our new S60.

In the two trips we had made to the dealership, we were approached by several employees -- the GM, other salespeople, receptionists, as well as the finance manager. Every single one of them greeted us with a smile and made sure we were being taken care of. Also, the amount of time we spent with the finance manager going through all of the paperwork was much less than what we had experienced at other dealerships.

On the few occasions we tried contacting the dealership, our calls were returned in a timely manner. Matthew Haiken, the GM, even went as far as to call us back while he was out of the office -- just to make certain that all of our questions were answered, as well as to provide to most competitive pricing on the vehicle we wanted.

We would rate the overall service and experience at this dealership as "OUTSTANDING" -- and would highly recommend purchasing your next vehicle from Deborah! She was terrific -- from start to finish, and went above and beyond in making sure our new car purchase was effortless and memorable! We are so thrilled with our new Volvo and are so happy to now be a part of the Prestige Family!

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Response From: Prestige Volvo
Added: 4/10/2013 8:14:09 PM

Thank you very kindly for this detailed, and well thought-out review! I am so glad to know that our reputation precedes us and that Matthew, Deborah, and Pat were their usual outstanding selves. Here at Prestige, we definitely make it a point to cover all our bases and provide the most competitive deals, while also putting our customers' satisfaction at the top of our priorities. Thank you once again for your kind words and warm recommendation. Enjoy your beautiful new S60, and make sure to visit our award-winning Service Department to keep your vehicle in tip-top shape! We are so ecstatic to have you join our family!

Brisi Sono
Customer Care Representative

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tonyda
2/27/2013 8:53:20 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc ApirianMarc Apirian
Joel CasserJoel Casser
Matthew HaikenMatthew Haiken
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

I visited Prestige Volvo last week to look into the great 2 year lease offer Volvo had on the 2013 S60's. I currently own a 2012 S60 and contacted Joel Casser who worked with me last time I bought my car. I have leased/purchased 4 Volvo's from Prestige and was looking to make it a 5th! Joel was his usual courteous and efficient self but we were not able to come to a mutually satisfactory conclusion. I had my eye on a 2013 S60 AWD with a Beechwood interior. To Joel's credit, he knew this was the car I wanted, so he went to bat for me with Marc(the Sales Mgr) and then Matt(the owner) When I came to work Monday, Joel presented me with an offer I simply couldn't refuse! I picked up the car last night and it drives great!(even better than my 2012 FWD S60) Everyone at the dealership ALWAYS treats me great. I would not hesistate recommending Prestige to family and friends ANYTIME!

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Response From: Prestige Volvo
Added: 3/2/2013 10:24:57 AM

Thank you kindly for your incredibly positive review! Joel, as well as everyone else at the dealership, never hesitates to go the extra mile for his customers. There are no limits to reaching a customer's satisfaction, a policy we honestly live by here at Prestige. It comes as no surprise to me that Joel did whatever was necessary to make it happen for you! I am so happy that you are enjoying your new 2013 S60. Thank you for your continued loyalty. We are always happy to help you out!

Brisi Sono
Customer Service Representative

Twitter
Alysa1632
12/19/2012 2:47:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matthew HaikenMatthew Haiken
P.J LeeP.J Lee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

I can't say enough about Matt Haiken and the team at Prestige Volvo. He was a true pleasure to work with and his entire team was both friendly and efficient. Matt connected me to PJ who came to my house and let me test drive the new S60. He was very patient and knowledgeable in answering all of my questions. We had a great test drive and I knew immediately that I wanted to buy the car. I am absolutely in love with my new S60 and plan on sending all of my friends to Prestige for an excellent car buying experience!!! -Alysa

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Response From: Prestige Volvo
Added: 12/20/2012 11:35:03 AM


Thank you for the such an outstanding review! We're glad that both Matt and P.J were such a big part of your car purchasing. We truly go out of our way for our customers and we're glad you noticed!! Enjoy your S60 and be sure to visit our service department when it comes time for your regular maintenance! Happy Driving !

Tina Bilokin
Customer Care Representative

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mattmcnaught
10/7/2012 1:48:36 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joel CasserJoel Casser
Rich CurtoRich Curto
Matthew HaikenMatthew Haiken
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

I found a 2008 XC70 on the internet and contacted Joel Casser. Joel responded very quickly with a phone call as well as a video email that was very accurate. I setup an appointment for the following Saturday.

This was my first visit to Prestige Volvo and it was a great experience. All personnel were friendly and helpful. No one pressured me at all. I have visited several Volvo dealerships in NJ and Prestige is the best by far. I reside in Monmouth County and the travel time to Prestige was well worth it.

Joel had a thorough knowledge of the XC70's features and answered all our questions during the walk around and the test drive. We agreed on a fair price and completed the deal quickly.

I returned the following Saturday to pick up the vehicle. Joel had the car detailed and in excellent condition. Joel spent time with my wife and me sitting in the car to show us the car's features.

This vehicle was serviced at Prestige by the prior owner. We asked for the service records. Joel provided an 8 page printout of the dealership service records for the vehicle going back to 2008.

Pat had the financial paperwork all ready and we completed the paperwork very quickly.

As another reviewer stated: If you are a serious buyer and they have what you want you will buy a car from this dealership.

The icing on the cake was Joel even gave us Gund teddy bears for my son and his friends. I highly recommend this dealership and dealing with Joel Casser personally. I can't say enough about the excellent job Joel did for us. Thanks!

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Response From: Prestige Volvo
Added: 10/26/2012 12:33:29 PM

Thank you so much for your positive review! We strive to make our customers feel a no pressure, easy going car buying experience. We're glad to hear that Joel was such a big help in your car buying purchase.Please feel free to contact us with any questions or concerns! Thank you for your recommendation of our dealership.Happy driving and enjoy your XC70!

Tina Bilokin
Customer Care Rep.

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dlunger
9/28/2012 12:52:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matthew HaikenMatthew Haiken
P.J LeeP.J Lee
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

If you are looking for no pressure sales, quality vehicles, and helpful people, Prestige is the place for you. My wife and I recently purchased a used C70, the car was immaculate and well cared for, which is why it was on the lot. My wife fell in love with the car and the staff at Prestige made the transition and the purchase as easy as possible. I would highly recommend Prestige Volvo and we will be back again.

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Response From: Prestige Volvo
Added: 10/2/2012 11:00:05 AM

Thank you for choosing Prestige Volvo for your vehicle purchase! I am happy to read that you seemed to have just the experience we strive to create: an honest, no pressure sales environment and a smoothy buying process. When it comes time for your vehicles maintenance, our service department will surely present you with an equal level of care. Congratulations on your new vehicle!

Lauren Gurry
Digital Marketing Coordinator

Twitter
new2volvo2012
7/9/2012 8:47:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc ApirianMarc Apirian
Bill DempseyBill Dempsey
Matthew HaikenMatthew Haiken
Pat MasonePat Masone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

At 32 years old, I've been leasing cars for 10 years now and have driven a Chevy Trailblazer, Lexus IS250 and most recent was my 4 door Honda Accord. Due to circumstances beyond my control, I was let go from my job towards the end of March 2012. I moved back in with my parents in Cedar Grove, New Jersey for the first since I left for college at 18 years old. It wasn't easy, but I had to do what I could financially.

Therefore, with my Honda lease expiring in July 2012 I now have a lot of free time to look for a new car, while looking for a new job as well. I am honest when I say that since I was torn between a sports car, crossover, suv, FWD, 4WD, AWD, and most of all price, that there were a lot of options out there. I went to Lexus, Infiniti, Ford, Kia, Chevrolet, GMC, Acura, BMW, Hyundai and Honda over the month of April and May. I narrowed down my final options to the Lexus IS250, Infinity G37 and Ford Edge Limited.

THIS DECISION WAS KILLING ME!!! "WAIT A SECOND...VOLVO!!!" "DO THEY HAVE ANYTHING NICE IN MY PRICE RANGE???" So I decided to drive to the closest dealership which was about 20 minutes away. All the others were within 5 minutes and let me say EXTREMELY FORCEFUL TRYING TO GET ME IN A NEW CAR. I hate being pressured into sales and as a Property Manager for high end rental homes, I know how sales can be. That pushy method is old and doesn't work anymore. If anything people want nothing to do with you. If you have a great product at the right price, it will all fall into place with the customer.

So my first visit was in early June, in the afternoon and I was wearing adidas jogging pants with a t-shirt. My first thought was these guys like all the other high end dealers I visited wont talk to me unless I say something first. Well, complete opposite. I was greeted by their secretary who was very charming and instantly asked what I was looking for and she got me Jeff Barish who was a sales and leasing consultant. He treated me with the utmost respect and class and told me all about the T5-S60 along with the new T5 due to be out soon which will be 4WD and be cheaper than the T6-S60. So then he took me on a test drive in the AWD 300hp T6. I fell in love in an instant. High class, sporty, so much power, great handling with curbs and great Torque. Everything about this was quality. Jeff knew everything about the car and when we got back told me the numbers. I didn't fight because I knew with what I was looking at that would be the price range. Anyway, 3 weeks later I send an email to the sales managers and let them know my final 3 options which were the Lexus IS250 and Infiniti G37. I immediately got replies and calls from Marc Apirian, Matthew Haiken and Pat Masone. They told me what they could do and IT WORKED!!!! I went in to test drive the FWD version which was in the price range I needed with a new salesman names William. MY original salesman Jeff was away for a week vacation. So this new man William was just as incredible. He was so easy to talk to and made me feel even more comfortable. He spoke about his sales history and where he came from. We had to drive to a private lot to see the exact car and he did not rush me one mili-second. He said "Id rather be with you, than in the showroom." That made me feel very valued. Well, I signed the next day and I love my new 2012 black on black T5 S60. ABSOLUTELY INCREDIBLE!!! THANK U SO MUCH PRESTIGE. I'm only 32 and we have many years ahead of us to do business.

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Response From: Prestige Volvo
Added: 7/27/2012 2:21:10 PM

Wow! What a fantastic experience to share with us. We're so happy to hear that you're happy with your new car and that everyone you worked with was able to help you meet your needs. Thank you so much for leaving such a detailed and thought out review - we truly appreciate all of our customers here at Prestige Volvo!

Melissa Virzi
Digital Marketing Assistant

Twitter
cgengaro
7/2/2012 8:06:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matthew HaikenMatthew Haiken
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Matt was an absolute pleasure to deal with. He was friendly and courteous and extremely fair. If you are looking for a Volvo, you cannot go wrong at Prestige.

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Response From: Prestige Volvo
Added: 7/9/2012 7:52:39 PM

It's fantastic to hear you had a relaxed experience with Matt while looking for a new car. Thank you very much for your wonderful review and for your accolades of Prestige Volvo. If you have any questions in the future, please give us a call!
Melissa Virzi
Digital Marking Assistant

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Loridaisy
6/26/2012 8:03:50 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matthew HaikenMatthew Haiken
Jay RosenJay Rosen
Patricia SommervillePatricia Sommerville
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Had excellent service -owned approx 5 Volvos in our family-Mathew runs an excellent dealership with fair pricing and excellent service. Jay in service follows through as promised, works briskly with insurance adjuster when needed and is honest. He told us certain things did not need repair now and saved us a lot of money. Patricia diligently got us a loaner vehicle on short notice and helped us tremendously during a difficult situation with another autobody shop. We had out car taken to an autobody shop that the insurance recommended and after dealing now with Volvo the car is finally fixed after multiple attempts with the other shop . We will always in future bring it right to Geico. . I have dealt with other dealerships including Mercedes, Nissan, Saab and Audi and it never fails that Prestige Volvo beats them all.

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Response From: Prestige Volvo
Added: 6/28/2012 4:13:52 PM

Wow! It sounds like Patricia and Jay were able to help you get a very frustrating issue all sorted out! Although I am sorry to hear you experienced such difficulty to begin with, I am happy that our team was able to swiftly assist you with rectifying your vehicle's issue. I also thank you for your compliments to our dealership and Matthew's management. We look forward to assisting you in the future!

Lauren Gurry
Digital Marketing Coordinator

Twitter
lcytryn
6/26/2012 12:52:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matthew HaikenMatthew Haiken
Pat MasonePat Masone
Christian ParadaChristian Parada
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Our experience at Prestige Volvo was a pleasure. Chris Parada was our salesperson, and he was gracious, knowledgeable, professional and warm. We also had the pleasure of working with Matt Haiken and Pat Masone. We are very happy with our experience and would recommend Prestige Volvo very highly.

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Response From: Prestige Volvo
Added: 6/28/2012 4:06:53 PM

Congratulations on your new vehicle! It is excellent to hear that you received such excellent treatment from Chris, as well as from Matt and Pat. Our entire sales team aims for complete customer satisfaction, so it is thrilling to hear that you found our car-buying process not only hassle-free, but pleasurable as well. Please be assured that when it comes time for your vehicle's regularly-scheduled maintenance our service department will provide you with the same courteous treatment.

Lauren Gurry
Digital Marketing Coordinator

Twitter

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