Michael Burger at Volkswagen Santa Monica

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Burger, Sean Mollabagher

My Review of Volkswagen Santa Monica :
Mike and Sean were friendly and showed great customer service. The overall sales experience was great as is the continuing service experience. I really appreciate that the service dept. is open on Saturday and they have attended to any issues I mentioned at service appts. I ordered a high demand 2010 Golf TDI before it was on the market and paid invoice without having to put down a down payment because Mike Burger recognized that I was a man of my word. Other dealerships (ex: McKenna VW Huntington Beach) lied and said they couldn't be ordered and told be that they would be marking up the price of the TDI's by $1,500! Being that VW Santa Monica is the second largest VW dealership in the US I thought they would receive a larger allotment of Golf TDI's and that it would arrive sooner if ordered from them. Also when I used to own a 1993 VW Corrado SLC (rare VW sports car) other Corrado enthusiasts mentioned that VW Santa Monica had a good service department, so this dealership had already received positive PR from a fellow VW enthusiast. I had taken my old VW Corrado to 3 different VW dealerships (not Santa Monica) and experienced nightmares after the monkeying around on my Corrado was done. So far I am very please with the service I am receiving on my 2010 Golf TDI at Santa Monica. My 2010 Golf TDI had received a scratch on the driver's door while in transit from Germany to Santa Monica. Mike Burger, Sales Manager, was very professional about it and brought it to my attention before I paid for the car in full. The door was repainted at a body shop and looked good as new when I paid for it. Again I am very pleased with this dealership and would recommend them to anyone in the Market for a VW, as would I purchase a VW from them again..

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Burger, Claire Skinner

My Review of Volkswagen Santa Monica :
All the people that helped me in finding a car right for my purposes were wonderful. I was about to lease another care from a different company, but changed my mind. I have recommended you to many of my friends now and also love the car. I love personal service, thought, considerate and friendly and that is what I received.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Burger, Melvante Williams

My Review of Volkswagen Santa Monica :
It was a pleasure working with Vante Williams. I used a buying service through my insurance company, so there was no negotiations required. Everything was handled over the phone. When my wife and I arrived, the dealership was very busy, and Vante was working with another customer. Once he got to us, he gave us his full attention and the transaction was handled very smoothly. The only issue we had was the second key for the car was missing. We worked out an arrangement with Vante and his manager, Mike Burger, where I would purchase a replacement key at a closer dealership and once I provided my receipts for the key and the programming, I would receive a reimbursement check. I got the work done and submitted everything as requested on May 28, but never received the reimbursement check. After repeated emails and eventually phone calls, I finally received my check at the end of July. Given the time and effort it took to get what was promised really left a bad taste after what was otherwise a great experience. Lesson learned: don't leave until everything you are promised is delivered!

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