Michael Dykstra at Heritage Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dykstra, Jason Quenneville , Mary Rodriguez

My Review of Heritage Toyota Scion:
I had a terrific experience at Heritage, specifically working with Mike, Mary and Jason. I had a few issues that I needed help with; working with negative debt on a trade in, getting things figured out quickly and in a price that works for a family about to have twins. I couldn't have asked for more responsiveness and friendliness.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dykstra

My Review of Heritage Toyota Scion:
I wanted to buy a new 2012 Toyota Tacoma four wheel drive Double Cab and went to Heritage Toyota Scion to do so. I was promptly introduced to Mike Dykstra who was very friendly, very courteous and very professional as per the details of the transaction. I informed Mike that I was unsure of what package of options that I wanted as per the new vehicle. Mike was very patient with me and after my telling him how I intended to use the new Tacoma he promptly helped me choose the SR5 package.
I am extremely pleased with my new Tacoma and I am impressed with the professionalism and dedication displayed by Mike Dykstra. I will highly recommend Heritage Toyota Scion to all of my friends and aquaintances because I feel that I got a very fair deal as per my trade in and also a very good deal on my financing package. For all of the above reasons I rate Heritage Toyota Scion as an EXCELLENT Dealership and also rate Mike Dykstra as an Excellent Employee.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dykstra

My Review of Heritage Toyota Scion:
When I walked into Toyota, Mike was the first to greet me. Little did I know that he would be the sales representative I would be privileged to work with. His friendly and genuine attitude made me feel at ease. What makes Mike stand out above the other sales reps that I had encountered at other dealerships, was his ability to listen to what I needed. He wasn't trying to sell me something I couldn't afford, and he really heard what I was saying.

I will highly recommend Mike and Heritage Toyota to friends, family and any stranger that is willing to hear me rant. I hope that this establishment knows the value that Mike brings to this company.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dykstra, Jeff O'Meara

My Review of Heritage Toyota Scion:
Both were friendly and made me feel special and that my business was important to them. I was treated with respect in pleasant surroundings. They offered me coffee.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dykstra, Mary Rodriguez

My Review of Heritage Toyota Scion:
Our prior service experience put Heritage at the top of the list when it came time to replace our old Sienna. When having our older Toyota serviced, we were impressed with the service staff and the courtesy drivers. We own our own business in the electronic service field, so we pay attention to quality service. We also pay attention to the caliber of personnel. These folks had great customer care qualities. When we first met Michael, he was engaging, friendly, and ready to do anything he could to meet our needs. Timing was critical, since our van is essential for our business, and we had limited time. Literally, overnight, he found the van we were looking for, had it delivered and prep'ed and the initial paperwork completed. The following day we met Mary, who was fluent with the financial and ownership paperwork. We flew through the paperwork and we had our van. The whole process was amazingly fast and uncomplicated. Thank you Heritage!

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dykstra

My Review of Heritage Toyota Scion:
Price is not always the number one factor when I purchase a new vehicle. I really look for a salesperson that is honest and respectable...that is what I found in Michael Dykstra. I had visited Heritage Toyota about 9 months ago and left very dissatisfied with the saleswoman. I wasn't going to even give them another try when I started looking again. However, I felt that my one interaction should not deter me from giving them another shot. I am very glad that I did. I am very happy with the overall experience and my purchase. Thank you!


Sarah Paxman-Bean

Was this review helpful to you? Yes | No