Michael Jakus

Knauz should be embarrassed to charge $459 for a battery change; and then quote $2000 for a new alternator. The person in the Service Department, who gave us the prices and quote, is named Michael Dube.. change; and then quote $2000 for a new alternator. The person in the Service Department, who gave us the prices and quote, is named Michael Dube.. Shame on Knauz for attempting to extort these funds from a older man in his 84th year! ML Marshall More

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Michael Jakus is the best servise advisor!!!!! Great comunicationS, nice guy...... very helpfull,,,,,,,,,,,, simple THE BEST OF THE BEST ,,, MY FAMILY LIKES TO BE SERVED BY MJ ,,,,,,,,,,,,,,,, K J P D comunicationS, nice guy...... very helpfull,,,,,,,,,,,, simple THE BEST OF THE BEST ,,, MY FAMILY LIKES TO BE SERVED BY MJ ,,,,,,,,,,,,,,,, K J P D More

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EXCELLENT SERVICE AND KNOWLEDGE BY PERSONNEL 😀CAR! I CAME IN TO THE SHOWROOM WHILE WAITING FOR SERVICE. MICHAEL JACKUS IS BY FAR THE MOST PLEASANT AND UNDERSTANDING SERVICE REPRESENTATIVES I HAVE EVE I CAME IN TO THE SHOWROOM WHILE WAITING FOR SERVICE. MICHAEL JACKUS IS BY FAR THE MOST PLEASANT AND UNDERSTANDING SERVICE REPRESENTATIVES I HAVE EVER MET. HE ALWAYS SHOWS HIS INTEREST AND CONCERN AND FOLLOWS THROUGH WITH THE BEST SERVICE EVER. HE SHOWS INTEREST IN ACCOMMODATING MY SERVICE NEEDS. GARY GREETED ME AS I LOOKED AT THE ARRAY OF CARS IN THE SHOWROOM. AS HE WAS ATTENDING TO A CLIENT, HE THEN GUIDED ME TO PETER AND PETER HELPED ME WITH HIS EXPERT KNOWLEDGE TO SELECT THE BEST CAR FOR MY NEEDS. HE WAS PLEASANT AND GAVE ME THE EXACT INFORMATION I NEEDED TO MAKE MY PURCHASE. PETER KEPT ME INFORMED OF THE TIME OF DELIVERY OF MY NEW 2020 CAR. HE GUIDED ME THROUGH THE PROCESS OF THE PURCHASE. HE FOLLOWED UP WITH A THANK-YOU LETTER AND INFORMATION FOR THE FUTURE CARE OF THE CAR AS WELL ANSWERING OTHER QUESTIONS I HAD. HE INTRODUCED ME TO VIJAY WHO WAS VERY ADEPT AND LED ME THROUGH THE PROCESS OF PURCHASING THE CAR AND THE UPGRADES TO MAINTAIN THE CAR IN EXCELLENT CONDITION WHILE I OWN IT. HE WAS CAREFUL TO MAKE SURE I UNDERSTOOD EACH ITEM AND WANTED TO PURCHASE THE ITEMS. THEN BRANDON ADVISED ME OF THE TECHNICAL PARTS OF THE CAR. HE SHOWED ME AND MY SON-IN-LAW THE IMPORTANT THINGS I NEEDED TO KNOW TO DRIVE THE CAR AND WORK THE TECHNICAL ITEMS. BEFORE MOVING ONTO THE NEXT ITEM, HE MAKE SURE I UNDERSTOOD HOW TO WORK EACH TECHNICAL ITEM. ALSO I FIND THE STAFF IN SERVICE TO BE HELPFUL AS WELL. More

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Great service! Peter and Ryan are outstanding to work with. Excellent communication and great service - picked up our car and left a loaner for our latest service ca Peter and Ryan are outstanding to work with. Excellent communication and great service - picked up our car and left a loaner for our latest service call. The work was finished in a timely manner and was competently done. I feel that my car is in good hands! More

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Excellent, I live in Arizona and buy my cars from Knauz I purchased a 2018 GLC and 10 minutes after delivery, the module controlling the entire vehicle faulted. I was told it would take 1 to 7 days to get t I purchased a 2018 GLC and 10 minutes after delivery, the module controlling the entire vehicle faulted. I was told it would take 1 to 7 days to get the part from Germany for there wasn’t one in the USA. Strah was instrumental in procuring the part and MB shipped the part overnight and within 1 day my vehicle was up and running. This expeditious service allowed me to maintain my schedule and return to Arizona, and I might add that this all occurred during the Thanksgiving Holiday week. Thank You sooo much John M Esposito More

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Knaus values their customers! I bough a used 2011 Merceds Sprinter and brought it for service to Knaus. I dealed with Michael Jakus. He is very knowledgeable and professional. H I bough a used 2011 Merceds Sprinter and brought it for service to Knaus. I dealed with Michael Jakus. He is very knowledgeable and professional. He assures that everything is done correctly, from the moment i dropped off the vehicle till after the repair was conpleted. He listed to my concerns and after everything was set and done the bill was exactlt what was quoted in the first place and i found the charges to be absolutely reasonable! More

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