Michael Kelley | Page 11

Excellent customer service This was my first purchase from Bourne's and won't be my last. Mike and the rest of the crew were tremendous and made everything seem simple to get me This was my first purchase from Bourne's and won't be my last. Mike and the rest of the crew were tremendous and made everything seem simple to get me the car I wanted after searching for months. It was absolutely hassle free. Great job by all. More

Helpful 0

Report | Print

General Manager was outstanding-Outstanding Customer Service I have never written a review before but felt compelled to write about my first experience at Bourne's, especially with the General Manager Mike Kelle I have never written a review before but felt compelled to write about my first experience at Bourne's, especially with the General Manager Mike Kelley. Purchased a Volvo XC90 end of October 2014. Had followed this vehicle from a previous dealership when it was sold to Bourne's. It had a few mechanical issues when I test drove at previous dealership and when I first test drove it at Bourne's it still had the same issues but they were in process of servicing it. I informed the salesperson that I was interested but wanted the issues to be resolved. When I returned to test drive vehicle again the salesperson had given his notice and was no longer working there. The vehicle still had a few issues after second test drive and there had been miscommunication from the saleperson in regards to the transaction. So I reached out to Mike Kelley General Manager via email. Mike responded to my email within 10 minutes even though it was after hours and informed me he would look into the issues and get back to me. Mike did get back to me the next day and proceeded to go above and beyond my expectations as a manager of a dealership. He did everything he could do to make sure that I was going to be happy with the vehicle and the transaction. He kept me updated on everything that was being done and responded to any inquiries I had. He even test drove the vehicle several times himself. When I returned for a third test drive, he drove with me and when there was a vibration during high speed driving he made sure the service department went through it again, got another pair of new tires and had a high speed balance. He then drove the vehicle down to a place halfway between my home and dealership to have me test drive it again and to make sure I was completely satisfied. There was no pressure tactics. He was very professional. This experience showed what kind of person he is and that Bourne's truly values their customers and their reputation. This more than made up for the initial inconvenience that I experienced and I would highly recommend Bourne's to anyone looking for a great customer experience. Mike followed through with everything he said he was going to do. It's easy to provide good customer service to a customer when everything goes right but when things don't go perfectly the response and how its handled is what counts and I give Bourne's and Mike Kelly 5 stars. I am very happy with my vehicle. More

Helpful 0

Report | Print

Great experience - very straight forward We'd had a bad experience with another dealership, so when our mechanic recommended Bourne's we were a bit skeptical. He was right - Bourne's is aweso We'd had a bad experience with another dealership, so when our mechanic recommended Bourne's we were a bit skeptical. He was right - Bourne's is awesome. Everyone we worked with was honest, courteous and professional. And we got a great deal on an excellent vehicle. It was well worth the drive! More

Helpful 0

Report | Print

"IN AND OUT" After experiencing a lot of problems with my previous car they offered to take it back, and give me a different one. It was really smooth in, and out. After experiencing a lot of problems with my previous car they offered to take it back, and give me a different one. It was really smooth in, and out. Nothing worse than sitting at a dealership all day long. I went from an Audi to a Honda hoping I will have better luck with Honda's. The car is great, low miles, and it still has that "New Car" smell. More

Helpful 0

Report | Print

An Astounding Experience I had been shopping around for vehicles for a few months, knowing my then current lease was coming due when a friend recommended Bourne's. I wasn't su I had been shopping around for vehicles for a few months, knowing my then current lease was coming due when a friend recommended Bourne's. I wasn't sure if I was going to get a new or used car. I took a look at there site and found a vehicle I thought I could only dream of affording. I decided to call Bourne's and see if I could take the vehicle for a ride and see how it was. I was lucky enough to get David Pair on the phone who said he would have the car up front waiting for me, and he did. I took the car for a ride, and a few days later I decided to purchase it after doing my research and talking to David about the vehicle. (Which was in great condition.) Upon starting the purchase process Bourne's employees walked me through the entire process with a smile and friendly attitude. David showed me where I can sit, and use there WiFi, while they look for the best rate for me to finance the vehicle at. Carlos Machado took me through everything from what my APR was to GAP insurance and extended warranties giving me all the information to make an educated decision that I was confident in. After all the paperwork was done, they cleaned the vehicle, register it and off I went. I was fortunate to meet Mike Kelley as well. We talked while the car was being registered, cleaned, etc, and he gave me even more confidence in my purchase discussing with me some of the items that they look over in the inspection of the vehicle, and the care the take with all there vehicles, and care they give to there customers. While the deal was already done, he kept the experience going and made me comfortable in not only my purchase, but that they can handle anything that comes in the future regarding the car, or future cars. All I can say is the experience was phenomenal! I definitely recommend these guys, and will be back for my next car. More

Helpful 0

Report | Print

Excellent Customer Service I have purchased two Hondas from Bourne's and I will keep coming back. The service was quick and easy! I highly recommend working with Mike Kelley. Yo I have purchased two Hondas from Bourne's and I will keep coming back. The service was quick and easy! I highly recommend working with Mike Kelley. You will not regret this car buying experience. More

Helpful 0

Report | Print

Made it so Easy and Had the Best Prices Around! I needed a car quickly - I found the car I wanted and shopped around online for a decent deal and found Bourne - the prices were so much lower I almos I needed a car quickly - I found the car I wanted and shopped around online for a decent deal and found Bourne - the prices were so much lower I almost thought it was a scam. I test drove with no pressure - I had no car or ride to the dealership so they picked me up at my place of employment and I bought the car. So easy. Shawn Weir was a great salesman. They register it right there too. Highly recommend. More

Helpful 0

Report | Print

Great Service, Great Value Recently purchased a 2011 Honda CRV from Bourne's and I wouldn't think of going anywhere else. Mike Kelley & the entire staff made finding our new veh Recently purchased a 2011 Honda CRV from Bourne's and I wouldn't think of going anywhere else. Mike Kelley & the entire staff made finding our new vehicle a pleasure rather than a chore. Other dealerships have tried to pressure us into buying what they wanted to sell, Bourne's treats you like family. A great selection of quality vehicles at the best available value. Shop Bourne's first and you won't need to go anywhere else. More

Helpful 0

Report | Print

Bought a new car I went in to get some service done on my car. After seeing the selection they had I figured it was time for a new car. From the service employees to t I went in to get some service done on my car. After seeing the selection they had I figured it was time for a new car. From the service employees to the sales and finance staff I couldn't have had a better experience. I made a point to check out a few other dealerships, but nothing came close to the price and selection. Only issue I had was deciding between the Infinity or the Mercedes. Place is great! More

Helpful 0

Report | Print

GRATEFUL! Very Grateful For Mike Kelley at Bourne! He has been extremely helpful making a smooth transition from one jeep to another! He even set me up with a g Very Grateful For Mike Kelley at Bourne! He has been extremely helpful making a smooth transition from one jeep to another! He even set me up with a great rental car until my Jeep was ready! The level of customer service at Bourne is exceptional and it's no wonder that our entire family buys their cars here! Thank You Mike and the entire Bourne Staff for being such a wonderful business that makes buying a car a breeze! Holly More

Helpful 0

Report | Print