Michael Oppermann at Andrew Toyota-Scion

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Allen Good, Jared Johnson, Janel Nelson, Michael Oppermann

My Review of Andrew Toyota-Scion:
Working with the entire team was a great experience. It started with us bringing in our old vehicle for service. Based on the cost of the repairs we decided to bypass the investment and instead shop for a new vehicle. Our shopping didn't allow us to leave the dealership and we purchased that same day. Janel Nelson treated us very well during the sales experience. She was kind, polite, accomodating, and helped us feel comfortable with not needing to shop at any other dealerships and with our purchase. She also helped us feel as though she was genuinely interested in serving us. Working with her, Mike, Jared and the rest of the team was awesome.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Prentiss Farsee, Michael Oppermann

My Review of Andrew Toyota-Scion:
The Customer Service was just great! The staff was highly trained and ever so
helpful.

Hats off to Micheal Oppermann & Prentiss Farsee!!!!!They seem to put a special touch. I will continue to be a customer in the future and well recommend Andrew
Toyata to friends and family.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Shalonda McRory, Michael Oppermann

My Review of Andrew Toyota-Scion:
I sold my Honda Civic to this dealership. It was a leased vehicle that they took off my shoulders prior to lease expiration. The transaction was extremly smooth and the team of Shalonda McCrory and Michael Opperman were courteous, friendly, and efficient. It was truly a pleasant experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Oppermann

My Review of Andrew Toyota-Scion:
Everyone at Andrew was very helpful to both my daughter and myself. She also beought a vehicle. The owner of the dealership, Andy Schlesinger, was so gracius and so accommodating to both of us. He recommended Dave Morris and he was exceptionally nice and helpful. I plan to go back for some more instructions as he said I could.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Oppermann

My Review of Andrew Toyota-Scion:
Right from the start the service was great. Dan was very energetic, charismatic, and knew what I wanted right away. He was quick to get my attention and all throughout was very helpful by keeping in contact with me. Everybody else was also helpful and polite. It was the best experience at a dealership I've had. Thank you.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Hatton, Michael Oppermann

My Review of Andrew Toyota-Scion:
Andrew Toyota-Scion is not your run-of-the-mill dealership. I can say this from what I have read about and personally experienced with already a number of dealerships. So, in the early morning, we took the 30-minute drive to this dealership hoping to have a different experience from what we already had. Upon our entrance, we were immediately struck by the sunny welcome and friendliness of Mr. Scott Hatton as he inquired how he could be of help. Of course, this is not what my reason for saying they are not your ordinary dealership. Other dealerships did that to us also. But what made the difference is that that friendliness and concern to help us turned out to be genuine. How so? After reaching what I know is an "honest" price based on my own research and while papers are being finalized, I noticed that crossbars are not yet installed which I believe is included in the deal and which I brought to their notice, but because of time constraint on my part, I decided to leave without them. Next day, believing it is just an oversight and wanting to use this if they are true to their motto, "Customer satisfaction is our passion," we returned and after some explanations on both sides, the manager, Mr. Michael Oppermann, gladly promised us we will have the crossbars in 1 week as they are yet to be ordered. By this, we have no doubt they are true to their creed and that they are one of those organization who will do what is just right, however inconvenient. However, we have no idea that the best is yet to come. After a week, we called if the crossbars are ready for pickup, Michael informed us that more than and beyond the crossbars, we are about to receive a sweeter deal - that they went out of their way to include our contract, which has already been finalized 1 week before, under the 0% APR incentive which took effect just 1 day before.This dealership proved themselves to be not fair, not good, but truly outstanding. Our business with them is a pleasure in the true sense of the word. If this review is too long, pardon me, for this is the smallest thing we can do to thank them for their excellent job. Thank you Scott and Michael. We look forward to doing business with you again for our next car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Oppermann

My Review of Andrew Toyota-Scion:
We were very pleased with the service we received from Michael Opperman and David Morris. Once we agreed on the price, the deal came together quickly. Thanks David for arranging the car wash it was much appreciated (and above & beyond what I expected)!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jared Johnson, Michael Oppermann, Dan Rogers

My Review of Andrew Toyota-Scion:
I have been a customer of this dealership for quite some time now, and I have always been happy. However, this time I worked with three people who made the experience exceptional.

Jacqueline McCrae was my sales person, and it was clear from the beginning that she had my interests in mind. I never felt pressured to make a decision, and she spent a great deal of time with me trying to understand what my needs were versus what was in the sale for her. I will recommend her highly to my friends and acquaintances, because I want to see her succeed...she's very good at what she does.

I also worked with Jerod Johnson in financing who also couldn't have been any nicer or more helpful. I had a lot of questions regarding the lease agreement, extended warranty, etc. and he was very patient while explaining things sometimes more than once.

Michael Opperman was the manager on hand when I was negotiating the lease with Jacquleine and, he too, took time with me and was very understanding when I made it clear that there were budgetary limits I was working within. He worked hard to get me into a car that worked for me and that I comfortably afford.

Lastly, when I received the car in the service bay I was greeted warmly, as usual, by Dan who took a moment to look over the car with me and join me in the experience of driving off the lot with my new car.

I freely admit that I'm the person who hates to shop, as well as negotiate prices, for cars, but my experience at Andrew made the process as painless as I can imagine it being...good job, folks!

Robin Weigert
Proud Owner of the beautiful Spruce 2010 Camry

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