I've already purchased two vehicles from Michael Silberman. He's low-key and doesn't high pressure me, which I like. Michael knows a car feature's very well, which is no easy task because of different models and changes that take place from year to year.
When approaching a desired automobile of my choice, he starts with the external features as he walks me around the perimeter of the car. He next shows me the sticker price on the window. He answers any question I may have.
When getting in the car he takes the driver seat and I the passenger seat. Without starting the car, he points out all the features on the dashboard, the steering column and seats. He answers any questions I may have.
Next he starts the car and takes the highway for its ride and he further explains its road features. After a certain distance, we switch seat as I get to drive. Eventually we return to the dealership. Again he answers any questions I may have.
Lastly, he takes me into his office and draws up a work-sheet to measure my present car's worth and what purchasing options that his dealership can offer me. The General Manager stopped in to introduce himself.
As purchasing a car is overwhelming to absorb in such a short time, I notified Michael and the General Manager that I need time to evaluate. With work-sheet in hand, I left Michael's office without any animosity on his and the general manger's part. In my lifetime, this isn't always the case. Leonard Rattini
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