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Ford of Queens
Queens, NY
476 Reviews
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476 Reviews of Ford of Queens
September 23, 2023
I just leased my 4th Ford Explorer from Ford of Queens. I worked with Sherif and Jay. Both of them went above and beyond to make this a pleasant experience. They were knowledgeable, helpful, and super atte I worked with Sherif and Jay. Both of them went above and beyond to make this a pleasant experience. They were knowledgeable, helpful, and super attentive. I highly recommend this dealership. More
by Andra W.
Employees Worked With
Sherif Salah, Jaewon Yi
Helpful August 21, 2023
Jose Ocasió was amazing, so easy to talk to and knew exactly what I was looking for. He was friendly and guided me step by step through the car lease renewal process. I had planned to lease at my previo exactly what I was looking for. He was friendly and guided me step by step through the car lease renewal process. I had planned to lease at my previous dealership but I found that Jose was able to just negotiate better and with much better customer service. I’d recommend him to anyone else who’s looking to own a Ford car as well. Just wonderful experience, through and through. More
by Jose Castillo
Employees Worked With
Jose Ocasio
June 14, 2023
omg if you haven't bought a car that's your first mistake. Number 2 if you did not buy from Jose Ocasio that's your second mistake.i leave 1500 miles away in front of a ford dealership and this is mistake. Number 2 if you did not buy from Jose Ocasio that's your second mistake.i leave 1500 miles away in front of a ford dealership and this is my second purchase with Mr Ocasio. More
by Wcolonial
Employees Worked With
Jose Ocasio
May 02, 2022
I have been doing business with this dealer for years and most of all with Jose Ocasio. In two different occasions Jose was able to get my daughter the Ford Escape that she was looking for at the payments th most of all with Jose Ocasio. In two different occasions Jose was able to get my daughter the Ford Escape that she was looking for at the payments that she felt comfortable with when other dealers couldn’t do it. He has always taken the time to find every possible incentive and or discount so we can save money in the purchase or lease of a vehicle. Jose has always been a man of honesty and integrity . Very courteous , professional and friendly . I have always highly recommended Jose to family and friends and I will continue doing so because I know the kind of person he is. Jose will go out of his way to make sure you are happy with your purchase and will do whatever possible to give you the best deal. He may not always be able to meet your goals or expectations but one thing I do know for sure is that he will try hard to do so. In fact I trust Jose so much that I am currently happily waiting for my 2022 Lincoln Navigator Reserve Special Order to be delivered any day because even though I could have purchase this Navigator from another dealer “ in stock” , I chose to go to Lincoln of Queens , see Jose and custom ordered my 2022 Navigator. I am still getting calls from other Lincoln Dealers with 2022 Navigators in stock and I respectfully tell them that I already have one in order and the main reason is that I want to deal with no one else but Jose Ocasio. I know you can’t please everyone no matter how much you try but one thing I am certain of is that Jose will always do whatever is possible to make the customer happy. Even if there is something wrong or perhaps a mistake was made I know Jose will make it right for the customer if he is given the opportunity to corrected because as I have said before Jose is a man of integrity and customer satisfaction is his main goal. I will continue to recommend Jose Ocasio to my coworkers, friends and family without hesitation for their Ford or Lincoln vehicle needs. Thanks so much Jose. Looking forward to my 2022 Navigator Reserve. Charlie Reyes More
by ny1pr97
Employees Worked With
Jose Ocasio
April 21, 2022
If I could give zero stars I would. absolute crooks. a sales person by the name of Jose Ocasio tried to sell my uncle a 2022 raptor $60k!!!!!! OVER STICKER PRICE!!!!!! the sticker price absolute crooks. a sales person by the name of Jose Ocasio tried to sell my uncle a 2022 raptor $60k!!!!!! OVER STICKER PRICE!!!!!! the sticker price is $80k and they tried to sell the vehicle to my uncle for $143k!!!!!! my uncle not knowing any better and this being his dream car almost bought it. they should be absolutely ashamed of themselves. An Asian gentlemen with a cane in the finance department got mad at US for asking why it was so much over sticker price and had the audacity to say they easily sell cars $75,000 OVER sticker price!!!! if you have the money I guess that's okay but that's idiotic in my opinion even if you did have the money. we understand the vehicle is scarce and its a special edition and we don't mind paying over sticker, we all have a family to feed but $60,000 over sticker price is absurd. its absolutely ridiculous. they should have their license revoked. I can only imagine how many desperate people these guys have ripped off. More
by Jorge Hernandez
Employees Worked With
Jose Ocasio
February 21, 2022
930 appointment for an oil change. It’s 1232 and I’m still sitting here. I was told 20 minutes 42 minutes ago. Oil changes don’t take this long. No consideration for appointment or my It’s 1232 and I’m still sitting here. I was told 20 minutes 42 minutes ago. Oil changes don’t take this long. No consideration for appointment or my time More
by danielcharlesa
Employees Worked With
Service department
September 23, 2021
I made an appointment for an oil change today in the afternoon. I arrived at 3:20 pm and I was told by a service member that they were not doing oil change at this time because it was too late. They don afternoon. I arrived at 3:20 pm and I was told by a service member that they were not doing oil change at this time because it was too late. They don’t change oil after 2pm. When booking the appointment online which I made last week, the options are morning, afternoon or evening. There is no specific time. I explain myself to the service member that I just came off from work and I have no specific time. I’m a healthcare provider and don’t have a specific time when I get off. He then said let me speak with someone by the name of Henry in which Henry said no. I then ask for a supervisor and I was told they were non at this time. I live in the town of Brookhaven and only in the city twice a week. Since I bought my Ford this was always a problem with flexibility at the service center. You just cannot pop in for a quick oil change. I had appointment but was still turn away. I’m very very dissatisfied with there service and I would never recommend Ford Lincoln of queens. More
by TS
Employees Worked With
Henry was the person that the service person spoke with.
September 15, 2021
I have only praise for the service dept. and staff in the yrs. I have gone to them. So I do not know what has happened as far as follow through. I had a issue with my Ford 2016 Edge Sync system that needed yrs. I have gone to them. So I do not know what has happened as far as follow through. I had a issue with my Ford 2016 Edge Sync system that needed replacing and covered under ESP. This was in July 2021. Part came in and when I picked up my Edge, part of the front face plate of the dashboard that covers Sync systems was not properly put on and sticking out and also, the chrome trim around the air vent near the SYNC system was broken off. I immedialty called Henry and his manager over and showed them. Henry took a picture with his phone and his manager clipped the rest of the system in place. Henry apologized for the damage and informed me a new trim would have to be ordered and to give him a call in a week. Well Its now Mid Sept. and 4 voicemails later that I have left Henry and no return calls. On one of the calls his manager answered and I even heard him tell Henry to call me and I left my number. Again. No calls.. Its sad since I am also in the auto business and I make sure to follow up with my clients. If I do go back to Queens Ford service and that is an " if", I do not want to deal with Henry. I hope someone from Queens Ford reads this since I still have a broken trim piece that was broken by whoever installed the new SYNC system. More
by Wvergez
Employees Worked With
Henry Dominquez
