Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Rick Bayon,
Brian Swarvar,
Michael Weimer
My Review of Boardwalk Volkswagen of Richardson:
I have to tell you, I have never felt more comfortable about a car purchase - I usually drive away feeling as if I was taken advantage of - But that is not the case this time - Your folks did a wonderful job of talking with me about the car, how it is priced, why it is priced that way, and then they gave me an opportunity to explain what I was offering to pay and why I felt that was a fair price - Through this process, we came to a price that both of us were happy with - It was an honest and enjoyable and comfortable process - I am very satisfied with the result.
By the way, if it were not for Brian's persistency, I would have never purchased this vehicle - He initially contacted me and then left me alone for a bit - Then he followed up again and it is good he did because I had taken this car off of my list of cars I was interested in - He followed up with me, reminded me that this car had just about everything I wanted and arranged for my daughter to test drive it for me - I live in Tulsa - Also, Brian was not afraid to let me have an Auto Critic guy come and check the car out before I bought it, as this is my normal practice when buying a used car.
Finally, Michael was awesome on the finance side - I was borrowing money from my Credit Union in Tulsa and they were having phone troubles that day - Michael was very patient and understanding and he made it all very easy for us - I know he had to do some special things to work through our Credit Union's phone problems as well as having to do part of the paperwork with me and then wait for my wife to come in later to sign her parts - As it turned out, it took several days before our Credit Union actually faxed the draft details to him and he was very accomodating - It is very nice to work with people who are trustworthy and also trust me in return - Again, I have never felt more comfortable doing a car deal (and my father was a car salesman so I grew up around a dealership).
I appreciate all of you and am completely happy with the car, the deal, and the process - Thank you! Jim Virtue
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