Mike Ameno
Mike Ameno at Kelly Volkswagen
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Mike Ameno

Service Technician

Kelly Volkswagen

72 Andover St.
Danvers, MA 01960

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12 Reviews
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12 Reviews

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12 Reviews of Mike Ameno

July 22, 2023

Dealership Rating
Employee Rating

Mechanics are horrible. Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could ta More

by ekailua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 01, 2022

Dealership Rating
Employee Rating

Warm, prompt, and professional service. Cozy and modern waiting room. I always appreciate great service with a smile. More

by fdevito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Robert, Rachel DaSilva, James Little, Don Foss, Casey Fern , Steve Bourassa, Edward Pineault

October 23, 2021

Dealership Rating
Employee Rating

Great service, fast, clean, polite, quick, as expected, would recommend to friends and family. The dealership was better than expected More

by Jgilly39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva, James Little, Don Foss , Edward Pineault

June 14, 2021

Dealership Rating
Employee Rating

This man is an embarrassment to the Kelly Auto group. He is abusive, imperious, insulting, obnoxious, rude and arrogant. I tried to resolve a service issue with him. He lied and claimed he was the GM - I no More

by ebm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Rachel DaSilva , Said Bousbaa

July 22, 2020

Dealership Rating
Employee Rating

Rachel was amazing. She got my car in as I had to rush for work and had work done in no time. My car had a radio malfunction and she went above and beyond to make sure I had the tools and proper guidance. More

by Nick Gird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva, James Little, Don Foss , Edward Peneault, Edward Pineault, Dave Poirier

Jul 23, 2020

Kelly Volkswagen responded

That is great to hear, Nick! We are glad that you had the opportunity to work with Rachel and that she made sure everything was done in such a timely manner. It is great that she really went the extra mile to fix your radio and that you had all the tools. Thank you, Nick, for taking the time to share your feedback with us!

August 28, 2019

Dealership Rating

Courteous and professional Purchased a new vehicle last year which went well. Last visit was for my second oil change and 20k routine maintenance. Prices are reasonable, but tim More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva, James Little, Don Foss , Nick Irving III, Dave Poirier, Jen Swafford

June 17, 2019

Dealership Rating
Employee Rating

Excellent Service Brought our VW Jetta to get fixed. Fast and excellent service. Highly recommend to you if you need repairs or regular maintenance. We'll be back. Grea More

by Matthew0420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva, Don Foss

August 05, 2018

Dealership Rating
Employee Rating

Excellent Customer Service Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this deale More

by RAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Sousa, Nick Irving, Rachel DaSilva, Eric Cole , Skip Girard, Nick Irving III, Chris Richard

October 08, 2017

Dealership Rating
Employee Rating

Best VW dealer in Ma Everything about this dealership is professional and they are a pleasure to do business with. One of the best car sales experiences I've had in a lo More

by MeriB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jackie Amodeo

January 02, 2017

Dealership Rating
Employee Rating

Very pleasant Everyone is very friendly and helpful. I went in for a oil change and they finished working on my car quickly and gave me a call when it was ready. More

by Maxmoney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 14, 2017

Kelly Volkswagen responded

Thank you Maxmoney, we appreciate you giving us the opportunity to take care of your vehicle's oil change service. We hope you'll visit us again if we can be of more assistance to you!

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