Dublin Mazda

STAY AWAY! Sales people act nice when initially approaching you but that's short lived. RUDE, RUDE, RUDE people! And, cars are marked up ridiculously high... ni Sales people act nice when initially approaching you but that's short lived. RUDE, RUDE, RUDE people! And, cars are marked up ridiculously high... nice cars but they are just Mazdas... run! Support the USA! Check out Ford - we truly had the best experience choosing them for our SUV! More

I came in today to get a reset on my new Mazda CX-5,and a gentleman named Elvis greeted me, I told him what I needed and he took care of it right away , I also asked him for help with my navigation system,, gentleman named Elvis greeted me, I told him what I needed and he took care of it right away , I also asked him for help with my navigation system,, and he was very kind and patient with teaching me, he was a pleasure and very kind, thank you Elvis, for your assistance and patience!!… More

This is the worst dealership out there in entire bay area for Mazda. In short I wanted to buy a new Mazda and had offers from multiple dealers. Elvis said they can beat and promised me thrice on call. When I for Mazda. In short I wanted to buy a new Mazda and had offers from multiple dealers. Elvis said they can beat and promised me thrice on call. When I went there surprise!!! Not even close. I decide to walk out with my friend as I have better offer from other dealer ( Fremont Mazda ), the sales person ( Ron ) comes back and shows a very good deal. We were happy to proceed and he rushes and gets my credit score run. We step into the finance part and thats were we realize instead of a 60 month he has given us for 63 months. Not only didn't he reduce the cost but working the math we found he is charging us more. Furious we decide to leave as its already 7.15 pm and we wanted a car that day. Store manager comes in talks his usual crap and reduces less than 10 dollars and says thats the best he can do else you can walk out. We were in a very tough situation personally and had to purchase the car. Car is great but this dealership sucksssss. Stay away and don't even enter their lot if you want to buy a car. I repeat beware!!! More

CROOKS, STAY AWAYI had a deal in writing on a mx-5 with CROOKS, STAY AWAY I had a deal in writing on a mx-5 with Elvis and Dan- they were tag teaming. It was a good deal. Elvis calls and says, yeah we're CROOKS, STAY AWAY I had a deal in writing on a mx-5 with Elvis and Dan- they were tag teaming. It was a good deal. Elvis calls and says, yeah we're good to go, come on down and lets do the paperwork. We go down and they start with the financing docs. We fill out the application and it comes back. At this point an hour has passed. Elvis comes out and says that the GM is not happy with the deal and wants $945 more. They would not return the documents that we signed that had our personal financial information. Funny thing is, another dealer was happy with the same deal, they were just 40 minutes away instead of 20. These guys are crooks- STAY AWAY More

Water Pump MIA after major service I took my car for a MAJOR service in mid-Feb and have barely driven it since due to COVID. I wasn't very happy with the dealership---run around on wha I took my car for a MAJOR service in mid-Feb and have barely driven it since due to COVID. I wasn't very happy with the dealership---run around on what seemed like everything. All of a sudden I had problems with my engine cooling system, car was over-heating, the AC wouldn't work, engine light was on. After a trip to the gas station --guess what - The "water pump" was missing. Where is it? Did I lose it on the freeway? What do you think? Cost $300 to fix/replace. More

Ridiculous Pricing Policies My daughter e-mailed them concerning a vehicle that was advertised for $24,500 and asked if they would consider an offer of $22,500. Their response, My daughter e-mailed them concerning a vehicle that was advertised for $24,500 and asked if they would consider an offer of $22,500. Their response, from the sales manager, was "No, our internet prices are non-negotiable." Since they obviously are not reasonable, she went elsewhere. A week later she receives an e-mail "Great news, the price has been reduced to $22,500!" She told them that she had found a more reasonable dealer and to have a nice day! She had been prepared to pay them something between their price and her offer, but their total rebuff cost them a customer. More

Suman!! A+Your are the man! Thanks for the great Suman!! A+ Your are the man! Thanks for the great support you gave me on May 16th. You explain everything that i needed to know. I'm very gratefu Suman!! A+ Your are the man! Thanks for the great support you gave me on May 16th. You explain everything that i needed to know. I'm very grateful for your help! Thanks selling me two cars! Javier More

Terrible Dealership - Lack of Respect Unfortunately this dealership is a joke. They do not care about customers or their time. Setup an appointment for a test drive. Yesterday I talked wit Unfortunately this dealership is a joke. They do not care about customers or their time. Setup an appointment for a test drive. Yesterday I talked with a sales rep Keith Akbar who was quick to try to close the sale on the phone. Once I drove 45 minutes to get to Dublin for the test drive today 5/5/2020 he asked me if I wanted to look at other cars. Had to pry out of him why - turns out the manager Ken has been using it for a week and it was dirty. I let Keith know I was coming by almost a day ahead of time to come look at the car. Said it would take an hour to get it ready when they made a point of setting an appointment but didn’t honor their end. Waste of time. Sad that during this time where people don’t have jobs this dealership doesn’t care for anyone's business. Keith seemed more concerned about his Saturday appointment for this vehicle than the appointment he had right in front of him. I would never buy a car from this Dealership. More