Mike Loy at Ciocca Honda

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Loy, Tom Morris

My Review of Ciocca Honda:
Great customer service from test drive, to financing, to paperwork. Will recommend anyone looking for new or used car to visit Ciocca Honda! Start to finish, I was very impressed with the service, as well as how quickly the entire process lasted, from pull in, to drive away in a new car. Both Tom and Mike were great, and will recommend them as well as Dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Cole, Mike Loy, Anthony Reagle, Morgan Reynolds

My Review of Ciocca Honda:
My experience was very good. When I explained to Morgan that I had just started looking, he answered any questions that I had, asked what type of car and features I might be interested in but gave me space to just look around . He wasn't at all pushy.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Megan Barto, Tony Kertulis, Mike Loy

My Review of Ciocca Honda:
This sale started out with texting Megan who was very nice and I had someone waiting to help when I got to the dealership. I had the Pleasure of dealing with Tony once I got there and this transaction was smooth, he listened and made it easy for me to get what I wanted.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Kertulis, Mike Loy

My Review of Ciocca Honda:
I thought my car was worth a little more; however, when I tried at other dealers they gave me the same trade in pirce. Maybe we always think our things are worth more than they really are.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Megan Barto, Tony Kertulis, Mike Loy

My Review of Ciocca Honda:
Of my more than 50 new car purchases, over my lifetime, my over all experience was one of the very best. Right price, fair trade & good finance rate.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Barone, Mike Loy, Stephanie Yamasaki

My Review of Ciocca Honda:
Excellent in every fashion.
Professional.
Great knowledge.
Excellent courtesy.
Respectful of time.
Trade in and Pricing were presented well and found to be very good.
Thanks.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Barone, Mike Loy

My Review of Ciocca Honda:
From the initial contact Ciocca Honda made with me...they had me at Hello. Jennie, their on line person was awesome to deal with! Even in her absence, Brian helped answer my questions to the fullest. Once at the dealership; Joe gave me an extrdinary presentaion on what my new Honda is capable of doing. Mind you; I already visited a Honda dealership close to my home...compared their presentation to that of Joe's...they were not in the same league...Joe was 1000 times better. Mike also made me an offer I could not refuse regarding the extended Olympic warranty on my new Honda. Evan after I purchased my vehicle; Joe programed everything inside my vehicle the way I wanted it (bluetooth, XM radio staions, door locks, & Navigation). When Ciocca Honda says they are all about customer service...they mean it...its not just idle words...I'm glad I drove the 90 minutes plus vs the 15 minutes (Honda dealership near my home)to purchase my Honda. I'd do it again in a heartbeat. I advised my co-workers for their future purchases of Honda vehicles or other vehicles Ciocca sells...to give them a chance! They will not be disapionted. Jennie, Brian, Joe, & Mike are truely assets to TEAM CIOCCA HONDA!

Ken DAVIS

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Loy, Mark Shellenberger

My Review of Ciocca Honda:
The most pleasant and helpful experience I have ever had buying a car!
Staff were efficient, friendly, attended to ALL details so I would not have to, and took time to explain warranty requirements, how features of the car operate, etc. Truly wonderful!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Loy

My Review of Ciocca Honda:
Unbelievably great customer service. I bought a used (of course) 1999 Ford Taurus with over 100,000 miles, "as is." I didn't drive the car for a few days, and when I went out to start it again, the battery was dead. I took it to my local Ford dealer and they told me there was nothing wrong with the car. They cleaned the connections, recharged the battery, and sent me on my way. Aftre a couple of idle days, I had the same problem again. Ciocca replaced the battery for free. Well, it happened a third time. Ciocca then towed it in at no cost to me (I live about 40 miles away from the dealership) and tried to repair it (again at no cost to me). When they realized it was an electrical and not a mechanical problem, they found another 1999 Taurus with more features, 20,000 fewer miles, and in like-new condition, and replaced the car I bought. I didn't even have to ask - they did it because they felt I had "been inconvenienced." They even paid to transfer the plates to the new car, etc. (Remember - I bought this car "as is"!)

Then I had problems with the second car - all minor, and to be expected in a car of that age (1999). At first, the shift lever wouldn't move unless I used both feet and pushed the pedal nearly to the floor. They fixed that - for free. Then the "service engine soon" light came on. They repaired the car and provided free service - all I paid for was the parts. Keep in mind that I bought the first car "as is" and it had over 100,000 miles when I bought it - they could have told me tough luck, but instead did everything they could to make things right.

On the way home, before I had even gone more than a couple of miles, the "service engine soon" light came on again. I called them and brought it back the following day, and this time they even paid for the parts, and were incredibly nice to me. (Turns out there were sensors that had to be replaced at the same time - since they're not Ford dealers, they didn't realize it.) Again, remember - I bought the FIRST car AS IS!!! The car is now running like a dream, looks like a brand new car, has more bells and whistles than I would have put into a new car, and would have sold for about $2,000 more than I paid for the first car - but they never asked for a thing from me except that I come back when I was ready to buy my next car.

I bought another used car for my husband the same day I bought the first Taurus for myself, and his car hasn't had any problems at all, so chalk my problems up to the make/model/year/mileage - but nobody gives great customer service like this anymore!

If all car dealers were like Mike, Sam, Andy, and everyone else I dealt with at Ciocca, the world would be a better place. Until that time, deal with Ciocca with total confidence - I'm now a customer for life and tell everyone I meet about how wonderful they've been to me. Thanks, and I'll be back when I'm ready for my next car!

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