Miles Bentley

Took my Jeep in for a check engine light beginning of Feb. , asked for a master mechanic to do all work. Was laughed at. Told I needed 4 new cams , lifters and thermostat. I Approved all work. (Find Feb. , asked for a master mechanic to do all work. Was laughed at. Told I needed 4 new cams , lifters and thermostat. I Approved all work. (Find out the mechanic is 25 years old) They put in an aftermarket thermostat without telling me, when I questioned it I was told they couldn't get Mopar thermostat. Check engine light continued to go off and on even after work was suppose to have been done. Jeep NEVER overheated until there service department touched my jeep. They replaced thermostat 3 times,(aftermarket)never did fix the cam problem. Jeep overheated now they say $12,000.00 for new engine after I'm all in at $8,333.00 already gave them for work they supposedly did. I reached out to GM NO response, owner of HK dodge NO response and to Brandi Pastor customer care advocate NO response . Paul Marchant dropped the ball big time on my jeep and refuses to take responsibility . Keep saying its the number of miles on my jeep a jeep I have meticulously taken care of. They refuse to honor the warranty on work already supposedly done. These people, zero morals, zero ethics. Karma is.... Run as fast as you can, these people are common criminals. If I could give no stars I would. UPDATE Vehicle at Hill kelly Dodge for 45 days. Told my block cracked due to it overheating. Never received a diagnostic as to what caused the overheating, just that it would be an additional $12,000.00 Plus to replace cracked block. Took my Jeep to another shop. (Third) aftermarket thermostat stuck causing Jeep to overheat. Replaced with an OEM thermostat, no longer running hot. Block pressure checked numerous times, passed. Block not cracked. UPDATE New mechanic diagnosed the check engine light that has been going off and on since February . Hill Kelly's mechanic did not put timing chains on correctly after installing the new cams causing the timing to be misaligned. They refuse to acknowledge new mechanics findings. All issues were under a two year warranty. Filed a complaint with the BBB. More

Helpful 0

Report | Print

With the exception of very select individuals Miles Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix thi Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix things that should have been taken care of initially there's a big problem...total lack of communication being the main issue also rude people and just not professional in any way More

Helpful 2

Report | Print

At first I want to say I took my ram toy local dealer figured they are the best qualified to service my truck well at first I was told they don't make the parts anymore ... Really ! after talking to the figured they are the best qualified to service my truck well at first I was told they don't make the parts anymore ... Really ! after talking to the service advisor the price of the repair changes to half of what I paid for the truck again really ! when I got to a manager ( after having to call them ) she was looking at a resolution thought we found one but no call back the advisor called with the same issue and price ! I'm not calling names but again Really ! I have requested a meeting on this so we shall see I'm am not going to rate this as I am a little upset as of rite now it stands as a zero ----- More

Helpful 1

Report | Print

Run for the hills they delete negative I posted a long review negative and they deleted it and I cannot find it. Sad sad sad do not trust these people with anything that need ms service I posted a long review negative and they deleted it and I cannot find it. Sad sad sad do not trust these people with anything that need ms service More

Helpful 3

Report | Print

The terrible service continues I had two lengthy complaints about the service here and posted them on this site. This spans back to July. The customer service advocate worked with I had two lengthy complaints about the service here and posted them on this site. This spans back to July. The customer service advocate worked with us and promised us that all would be fixed and we would have the car back in two weeks. They would correct all of the damage they did and finally complete the work they never finished. Guess what folks. They had my car for one month this time. Still not finished. The hood they finally replaced an repainted looks terrible. There is a chip in the paint and a red scratch on the fender. They did not correct the lighting that they took off and replaced with the wrong lighting. They didn't complete all of the other work that remained uncompleted from the previous visits. They said bring it back. Not happening. I had hoped that with the new service department management things would change. They didn't. And, they charged me for the original work they did incorrectly! They say they don't do after market work. So, why did they attempt to do the work and ruin my car? I had really hoped to put in a retraction of my previous complaints. But, after dealing with this for 6 months now, I'm done with this dealership. I hope my reviews help someone else avoid this same nightmare. More

Helpful 4

Report | Print

Just when you thought it couldn't get worse I recently provided a very lengthy review of this dealership and all the issues. At the time they had my for yet another 2 weeks and still didn't have I recently provided a very lengthy review of this dealership and all the issues. At the time they had my for yet another 2 weeks and still didn't have the work completed. After another week, they said come pick it up. When my husband picked it up, it was still NOT completed. It was dark so he couldn't see everything. When he got it home, one of the halo lights did not work at all and another has a broken seal and has moisture in it. They had the lights since July! They repaired my hood, which needed repairing because they drilled holes and put the pins in wrong place. Instead of a new hood, they repaired it. It had debris under the new clear coat. And the hood isn't level. They were supposed to replace all the vinyl strips so they would match. The only replaced the hood and still need to replace the rest. I requested the GM call us but, of course, that has not happened. This is a nightmare. More

Helpful 3

Report | Print

Nothing Short of xxxx. DO NOT GO TO HILL KELLY JEEP DODGE I was in a car accident, chose the dealer to repair my brand new Grand Cherokee. NOTHING BUT A HEADACHE AND LIES DO NOT GO TO HILL KELLY JEEP DODGE I was in a car accident, chose the dealer to repair my brand new Grand Cherokee. NOTHING BUT A HEADACHE AND LIES. My car was put together worse then something from a junkyard. The Bodyshop here , has nothing on Frankenstein. My car will never be the same . They took 5 weeks longer than promised, never got me a rental. Had to “ let go the guy who did my repairs” now I don’t even wanna drive or own this vehicle. Wheels don’t match. Badges missing . Misaligned body panels . Chipped paint corners. Broken structural parts. Paint drips everywhere. I was “delivered” my car for the 3rd time with a broken axel and a blown wheel bearing . I came to dealer because they are suppose to be professionals , and instead I’m getting Walmart quality , actually DOLLAR GENERAL is the quality I’m receiving . Don’t ever go here . 5 months total now, and i still cannot drive my vehicle from a fender bender. NOT A SINGLE MEMBER OF THE STAFF ANSWERS THE PHONE OR DOES ANYTHING THEY PROMISED. communication and skills are unbearable. they also tried to make it out to be no big deal that they left suspension parts broken and loose to where i almost died. Please save yourself the headache and tears. GO ANYWHERE ELSE. More

Helpful 2

Report | Print

Service Department redeems themselves After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water pump and was told the part was not available. I was upset as I had scheduled several weeks in advance and I had called again the day prior to my visit to confirm Appt, etc. I left the dealership unhappy but knew the manager needed to be aware of the problem so they could remedy. I sat down with Ginger Wiggins and she patiently listened to my explanation and then quickly went to work to solve my issue. Her team of service writer Aaron Turberville and Beth Campbell (loaner vehicle) were also pleasant and professional in making sure I was satisfied. As we say in the Navy, "Bravo Zulu" for showing that you really do care about your customers!! More

Helpful 0

Report | Print

Theft and hide. My son took his Jeep for servicing. Left his wallet in vehicle. When vehicle returned money and cards were gone. Not only did dealership do nothing bu My son took his Jeep for servicing. Left his wallet in vehicle. When vehicle returned money and cards were gone. Not only did dealership do nothing but they had the audacity to charge him for the oil change. I would not buy a thing from them. In fact I just bought another Jeep from a different dealership that did not steal from my child. Awful. More

Helpful 4

Report | Print

Got the run around issue with second bad battery for Jeep Grand cherokee. service director gave me run around. I took the battery in as it would not keep a charge so c issue with second bad battery for Jeep Grand cherokee. service director gave me run around. I took the battery in as it would not keep a charge so could not get car to dealership. Service director told me to take a picture of the VIN of the car and he needed the mileage (how do you get mileage when the car won't start??) Got VIN pic went back to dealership, dealt with service person who handled battery in April 2014. He speaks to director and I am told that I will have to bring the car to them. HMM well why was I told I could take a pic of VIN etc.... I told them I could not get mileage since battery was bad. IT was suggested to me that I could take the battery from my vehicle or borrow a neighbors batter and put it in the jeep to get it to them, I had battery placed back in the car and had it towed to the dealership. I was told there would be a diagnostic fee to see what was wrong with the battery ($100.) prior to going to the dealership I had the battery checked at Pep boys and they said it was bad. Battery replaced April 2014 .Now July 2015 bad again. Told service person not do do anything to the car until I spoke with him. In the end I was told Battery bought in 2013 so warranty up. $280 for battery and install plus $100 or diagnostic for them to tell me something I already knew. In the end service person got irate as I refused to pay that for a battery and told him that the dealership had given me the run around in the beginning . I was told I could not be pleased so he said he would pay for diagnostic as he should as I never agreed to it and why pay for something we already knew. In the end I had car towed to a reputable garage who charged me $190 for battery and install and I was told Charging system for car was operating properly, Alternator maintained a charge. Battery 1.5 years old and it is DEFECTIVE!!!! IMAGINE THAT More

Helpful 2

Report | Print