Mitch Jones

Did not have my repair part for my appointment. Caused a extra trip and time spent driving from Summerville Caused a extra trip and time spent driving from Summerville More

by tgibson40 Verified Customer Verified Customer

Helpful 0

Report | Print

I normally work with either Mitch or Chelsea, and both are superlative at customer service! There is Kevin, but I have not worked with him recently, although he is very pleasant as well! The service dep are superlative at customer service! There is Kevin, but I have not worked with him recently, although he is very pleasant as well! The service department is one of the best I have dealt with from a dealership, and I can trust them completely. Actually, I have received great service from all of the service department personnel, to include the parts shop. Top notch department! More

by chuck.kramer87 Verified Customer Verified Customer

Helpful 0

Report | Print

Pleasant waiting room, helpful staff, quick service. This is the only dealership we trust with our cars. This is the only dealership we trust with our cars. More

by mlady59 Verified Customer Verified Customer

Helpful 0

Report | Print

great quick friendly check in; in/out in a reasonable amount of time with a clean car amount of time with a clean car More

by charlesal.richards Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone in the service department is friendly and helpful! They got everything done in a timely manner! 👍🏽 helpful! They got everything done in a timely manner! 👍🏽 More

by jeanthebean63 Verified Customer Verified Customer

Helpful 0

Report | Print

i walked in when they were full so that was great great customer service kia customer service kia More

by mshawnakae14 Verified Customer Verified Customer

Helpful 0

Report | Print

Nice. Quick. I appreciated the waiting area. The complimentary car wash was also a nice touch Quick. I appreciated the waiting area. The complimentary car wash was also a nice touch More

by devinblankinship Verified Customer Verified Customer

Helpful 0

Report | Print

Bought 3 KIA Sorrento from them and never had any problems or issues. Very pleased problems or issues. Very pleased More

by brosenbm Verified Customer Verified Customer

Helpful 0

Report | Print

We had my wife's Kia Soul in for a wheel bearing and also asked for an oil service to be done. they had the vehicle for a week, and when I went to pick it up after the bearing replacement, the oil change was asked for an oil service to be done. they had the vehicle for a week, and when I went to pick it up after the bearing replacement, the oil change was never addressed. My wife has several text messages with the service writer mentioning the oil change. when I was paying for the bearing I asked what can been done about the oil change and was told that nothing could be done, that I would have to reschedule. This was also said in a very non caring attitude. I made multiple attempts to call Mitch and was always told he was busy or not in. As a General Manager of a dealership myself. I know if this happened in my service dept I would be taking care of it to make the customer satisfied. This is not the first time we have had issues with the service dept. I spoke to them again today to try and get a oil change next week for before my wife goes to Orlando and was told first available isn't until the 26th. I will be making the drive across town to Stokes Kia from now on. More

Helpful 0

Report | Print

I have always had a good experience with Kia Country. From Sales to the Service Department everyone is always professional. From Sales to the Service Department everyone is always professional. More

by kg4ulr Verified Customer Verified Customer

Helpful 0

Report | Print