Morgan Murphy
Morgan Murphy at Kelly Honda
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Morgan Murphy

Service Advisor

Kelly Honda

540 Lynnway
Lynn, MA 01905

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4.1
50 Reviews

Dealership Experience

11 yrs, 5 mos

Industry Experience

18 yrs, 4 mos

Specialties & Trainings

CUSTOMER SERVICE

ADVISOR

View more specialties & trainings
4.1

50 Reviews

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50 Reviews of Morgan Murphy

March 21, 2024

Dealership Rating
Employee Rating

Dan was amazing to work with! From start to finish and even after when I went for my first service appointment, he delivered top notch customer service. He listened to my needs More

by Lovasco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2024

Kelly Honda responded

Thank you for sharing your experience, Lovasco! We're pleased to hear that Dan provided you with amazing customer service and helped you find a vehicle with better features at a better price. We strive to exceed our customers' expectations, and we're thrilled that Dan was able to deliver a top-notch experience for you. Your recommendation means a lot to us, and we look forward to assisting you with your future vehicle needs. If you ever have any questions or need further assistance, please don't hesitate to reach out!

January 08, 2024

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Employee Rating

No vacuum and no car wash after serviced Inspection sticker applied on the windshield not straight and not cleaned More

by tnguyenma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 14, 2023

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I took my car to be serviced at kelly Honda , service department was excellent as always. I strongly recommend kelly Honda service department. More

by larbibousbaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eber Navarrete, Said Bousbaa

December 11, 2023

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Great service and excellent assistance by Morgan. She explained everything in detail and it was a great visit. More

by Hondafan76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

Kelly Honda responded

On behalf of Morgan, thank you, Hondafan76! We are happy to see that you experienced great service and Morgan took excellent care of you. If there is anything else we can do for you, please do not hesitate to reach out!

November 02, 2023

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Employee Rating

Very friendly staff. Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasa More

by Jillfurlong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rumson, Jose Perez

Nov 07, 2023

Kelly Honda responded

Thank you so much, Jill! We're pleased to hear that you found our staff to be very friendly, professional, and helpful. Providing excellent customer service is a top priority for us, and we appreciate your kind words in this regard. We're also grateful for your understanding regarding the time it took for the service on your car. We always aim to complete the work as efficiently as possible, but sometimes it may take a bit longer to ensure everything is done to the highest standard. Your patience is greatly appreciated!

October 18, 2023

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Employee Rating

I reecently had my 2021 CRV serviced. This is my 4th car that I have purchased at Kelly. My experience was quite upsetting with the employee whom was dealing with me. I am 78 years old an More

by C.BROWN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 09, 2023

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I liked my sales person Jonathan. Staff in the service area were inattentive and defensive More

by paulette572
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Lopez, Jeff Rumson

July 17, 2023

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Morgan and the KH/Lynnway Service Team are always so incredibly professional and efficient. This dealership (where I also bought this vehicle outright in 2016) is always very clean and accommodating to More

by GJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Kelly Honda responded

You are more than welcome, GJP! It is great to know that you had an excellent experience and Morgan took excellent care of you and made you feel like part of the Honda family. Thank you so much for taking the time to share your experience with us! If there is anything else we can do for you, please do not hesitate to reach out!

January 13, 2023

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Zero customer service skills. Rude, disrespectful, unprofessional, greedy. I spent 2,5 hours waiting for a regular oil change in the waiting area. They charged me $90. My last inv More

by Lucycooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Lopez , Robert Batista

Jan 13, 2023

Kelly Honda responded

We are sorry you feel this way, Lucy. We have tried reaching out to you the past couple of days to discuss your experience. Please feel free to reach out to General Manager Sayeed Bousbaa at sbousbaa@kellyauto.com or 781-595-5252. Thank you!

Jan 13, 2023

Lucycooper responded

This is a lie. Robert Batista called me just once. I called him back the same day on the number above, spent more than 5 minutes on the phone with 3 different persons. Finally the last one wrote down my name and number and promised to pass it to Mr. Batista. Nobody called me since. Besides, Mr. Batista was one of the people who was involved in the incident. You know my number, you know my email - try harder to reach me. As you can see I am very responsive.

December 13, 2022

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Employee Rating

I'm usually satisfied with this Dealership When I need something done on my Honda.. They're all friendly towards each other. And they're always in a good mood. More

by Cici
Sales Price Transparency
Recommend Dealer
Yes
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