Myron Marcyniak at AutoNation Volkswagen Park Cities

We love the car and the experience of purchasing the Tiguan for our daughter. We love the car so much we may be back for another one for us. It is our first VW as a family and are excited to maybe buy another one in the future.
Thanks!

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We've been coming to this dealership for service on our 2002 Jetta since 2005. My experience has always been customer centered. Over the years, we've found the service advisors helpful above and beyond. In some cases, the advisor was able to fix a minor problem (replacing a bulb or resetting a radio fuse) without making out a service ticket or charging. When major repairs were needed, the service advisors worked with the extended warranty as far as possible. Now that we are out of warranty, we're directly impacted by the price of service.
We had a recent episode, in which a check engine light required replacing our thermostat. Initially, I thought the price was high. I'd called another VW dealer to compare and felt that we'd been charged for 2-3 hours labor beyond what the job called for. When i fussed, the service manager, Bob Stickles, got involved. He carefully reviewed our service records and found that the temperature sending unit had also been replaced. While the TSU was on the invoice, this detail had not been initially discussed. We'd had the temp sending unit replaced 23 months earlier at the dealership, without replacing the thermostat (warranty would only fix what was broken). The price for doing both the thermostat & the TSU together was appropriate; however, Bob offered a $300 store credit! This was more than fair and kept me as a grateful customer. I am still not sure that the TSU was broken, but with the generous store credit, that issue was moot.
Dealer service is generally about 20% higher than generic national franchises; however, price is only one component of value. Their knowing the car, recalls,etc. have over the years proven invaluable. A few years ago, the dealer replaced the catalytic converter, a $1300 service free of charge. The dealer knew that VW had some early failures and had extended their factory warranty on the catalytic converter. I am not sure that a muffler shop would have known that.
Our 120,000 mile, 11 year old car this year wound up costing more to maintain than its $3750 book value. Nevertheless, having Park Cities' crew looking after it will keep it running like new. While our new location is 40 miles away, I still value having much of our routine service performed, simply because their thorough check of the cars systems makes us aware of upcoming repairs if needed.
Over the years, we've had a few major repairs done elsewhere with mixed reviews. There has never been an issue of quality for nearly a decade at Park Cities.

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I went into Park Cities Volkswagen looking to lease a 2013 Jetta and Myron was the first avaliable salesman to help me. He kept things very simple and never pressured me into anything I wasn't comfortable with. He essentially let the car and service sell itself, which worked very well. He was able to answer all of my questions, work with me for a great price, and accommodate all my needs by even picking me up from the airport. For a first time buyer/leaser, he made things very simple and I appreciate that. Everyone that I interacted with there was helpful and friendly and I would definitely recommend this dealership.

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Found me that car I wanted at an excellent price. Fun to deal with. No hassles, no pressure, no tricks. Everyone friendly and competent. Pleasure doing business with them.

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Myron was so helpful when I came in to buy my second VW. I had just been in a wreck and wasn't too excited about purchasing a new car. I was interested in the VW Tiguan and he helped by showing me all of my options - asking what was important to me in a car, etc. I visited him at first on Friday and came back to buy the car on Wednesday. We preferred to do the negotiation over email and that was quick and easy. I came in on Wednesday to sign the paperwork, and I was in the office less than an hour (on my lunch break!) They were very considerate of my time and offered for me to come back at any time with questions. I truly love my new VW and I'm very happy with the service that I received!

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Myron Marcyniak was a joy to work with throughout the entire car-buying process. I was in the market for a used car, and Myron helped walked me through all of my options, and was there to answer all of my inquiries. When I fell in love with one of the vehicles post my test drive, the negotiation process was smooth and painless, and I came away with a very fair price for the vehicle I wanted. It was great to actually walk into a dealership and feel like I was dealing with honest people!

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We visited two different VW dealerships in the DFW area and had horrible experiences. Park Cities treated us like we were valued customers and as if our business mattered to them. We were happy to buy our new car from them.

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A really nice buying experience from start to finish. Courteous, professional, and amazing level of customer service. My sec on car from this dealership. Highly recommended.

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I felt that my salesperson Myron did his best to accomadate my concerns and requests. He was very professional without being cold
or condescending. It is nice to feel as a single woman that your salesperson is being up front and understands your needs.
I wanted to see another color which was not available at this dealership and Myron met me at another dealershipmsomthat I could
compare the two colors. I appreciated that so much.

Thank you,
Virginia Smith

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My husband and I came in about 45 minutes before closing because we both work during the week and on Saturdays. I felt bad about arriving so late, knowing that the employees would be counting down the minutes until they were able to go home for the night. When we walked in, Myron was as friendly and calm as could be. He sat back and asked about our wants/needs and got to know us. He was not in any rush whatsoever, and made us feel good about being there. We test drove two 2013 Jettas before deciding on the colors we wanted and smoothly went into talking numbers. Myron prides himself on making sure the car buying experience is not stressful, and he did just that.

The next day, I went on my lunch break to pick up the new Jetta. Everything was ready for me and they even had the car in the showroom. I got to drive it out of the doors on my way out, which was a very neat addition to the entire experience. They really go the extra mile. We had the most unstressful, pleasent experience at Park Cities Volkswagen and would recommend the dealership and Myron to anyone and everyone!

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