"Customer oriented service"
I received friendly and great customer service from the time I stepped on the lot. The sales personnel were very knowledgeable and were able to answer all my questions. I would definitely recommend them to anyone who is looking for a vehicle.
- Alexander S
Everyone was helpful, positive attitudes throughout the building. The finance process was smooth and painless along with the presentation of the vehicle and features by Stacey.
"A great car-buying experience "
- Kathy Lattanzi
I was already pretty set on an Escape as my next vehicle. Car shopping hasn't always been a pleasant experience, so I was very pleasantly surprised by this experience. Jim was experienced and knowledgeable, not at all pushy, and actually interested in discovering what I wanted. The entire process was a great experience. The after-sale information Jim gave allowed me to be very comfortable as I left. I would hoghly recommend Jim and Klaben Ford to my family and friends.
"Best experience leasing a new vehicle!"
I was impressed from start to finish when I turned in my lease car to a new lease! Very easy and quick . I would recommend this dealership to my friends and family.
"Best experience at a car dealership"
My wife and I were looking for a used Ford Explorer. I have been researching Explorers for about 6 weeks. We went to Klaben Ford of Warren and thank God we did. The salesman John was so easy to work with that when we left we couldn't believe how nice the experience was. Both of us hate buying a car from a dealer because it's usually a drawn out process and they play the game of not giving you anything for your trade. Klaben gave us a great deal both on the Explorer and our trade. When we received the car John took the time to show us how everything works and he didn't rush through any part of it. Natalie in finance was very nice and easy to deal with too. We will never shop anywhere else ever again. All I have to say is a great salesman and a great dealership. Thanks Klaben Ford for everything.
Mike did fantastic job again I would recommend him and his dealership to everybody I have dealt at this dealership for 30years always a excellent experience
I cannot stress enough the importance of trusting your car salesman! I have bought several cars from Mike at Klaben and even sent my 89 year old dad to him. Mike helped him and found the perfect vehicle to fit my parents needs and budget! After several Fords I realized I was ready for my ultimate dream car! I never thought I would ever be driving in luxury, but mike made it happen! I finally have a beautiful Lincoln MKX that he fit in my budget and couldn't be happier . He took the time to educate Willie and I on the features of the vehicle and made sure we were comfortable in the process. He then followed up within 24 hours to make sure we were satisfied! I tell all my friends and family to consider Mike at klaben!!!! Thanks again Mike for putting me in classy luxury! I also have to mention Natalie in Finance. We have worked with her on our last 2 experiences and she remembered us and was very detailed in her answers to my questions! Natalie is a real Gem! A comfort in knowing I am always in good hands when it comes to automotive needs! Thanks again all!
"The last 30+ years fantistic"
I have purchased vehicles for myself and family members for the last 30+ years from the same salesman (Gary James)
The dealers ship is great: however, if it were not for Gary James I would not have maintained this long lasting relation ship
May last two purchases were visits to your location to look at vehicles and price ; but, Gary put me into a SUV to take home both times
I consider Gary a friend as well as your salesman
"They want to meet your needs, not just sell a vehicle."
This is not the first vehicle we have purchased at this dealership. We met Gary for the first time about six years ago. Often it can be challenging to trust someone meeting them for the first time, particularly when you are about to spend a great deal of money. From the beginning, we felt comfortable with him...no pressure, no hype...answered and completely explained questions and/or concerns. We bought a Lincoln at that time.
Today, we bought our fifth vehicle from Gary. He still worked just as hard to find the right vehicle at the right price to meet our needs.
Upon delivery, we met Natalie, who guided us through the documents at closing. She worked with us with the same courtesy and effort that Gary did. This has to be the way they are guided from the management. Everyone at that dealership from Sales to Service to Parts have been great people.
"Excellent Customer Service"
Mike Rumple and the team at Klaben Ford were amazing. Mike was very understanding about shopping with two small children in toe. He also worked hard to satisfy my requests for a lower payment and a fair trade. I have already started recommending friends and family.