Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
84 Reviews
4.8

84 Reviews

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84 Reviews of Nelly Justiniano

June 08, 2026

Dealership Rating
Employee Rating

Pleasant and informative. Job was done on time. Cost was clearly explained. We were asked for permission to do the repairs. More

by Anthonywilsonjw
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 08, 2026

Liberty Honda responded

Thank you for your feedback on your Honda Passport service. We’re pleased the work was completed on time and that costs and permissions were clearly communicated. Nelly will be happy to hear you valued her assistance.

June 07, 2026

Dealership Rating
Employee Rating

Solid experience. Explained everything thoroughly Great service. Helped me find my way on the lot, and what to expect during the experience More

by JACOBCOURCHESNE2
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 07, 2026

Liberty Honda responded

Thanks for sharing your experience with your Honda Civic Hybrid service. We’re glad Nelly took the time to explain each step clearly and guide you around the lot. Please reach out if you need any further assistance.

June 06, 2026

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Employee Rating

Nelly was very efficient and precise and listen keenly without judging.she came through very clear with information and follow up on car repairs.i would a d will recommend nelly to people interested in go More

by andreamckoy28
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Liberty Honda responded

We’re thrilled that Nelly guided you through your Honda CR-V repairs with precision, clear communication, and thoughtful follow-up. Thank you for recommending her to others.

June 05, 2026

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Employee Rating

Very good service I appreciate the team I dealt with No No more no more More

by Brianandrewscott
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 05, 2026

Liberty Honda responded

We’re grateful for your five-star review and thrilled our team delivered great service for your Honda HR-V. It’s wonderful to hear Nelly contributed to a positive experience. We look forward to assisting you again.

June 05, 2026

Dealership Rating
Employee Rating

Good experience I have used another Honda dealer but Liberty is better for me. I have used another Honda dealer before but Liberty is better for me. Great experience! More

by CD
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 05, 2026

CD responded

Good Experience

June 04, 2026

Dealership Rating
Employee Rating

The service at liberty was great. Time of service was good also honda honda honda More

by ZARIO1131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Liberty Honda responded

We’re delighted to hear Nelly and the team provided prompt service for your Honda. We look forward to helping you again with any maintenance needs.

May 29, 2026

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Employee Rating

Spent 4hrs for an oil change? Tires weren't rotated, they did repair front tire. Totally disappointed with the service More

by JOEBRAZ1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 03, 2026

Liberty Honda responded

Joe, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to us directly. Thank you for your time, and hopefully, we can get to the bottom of this.

May 28, 2026

Dealership Rating
Employee Rating

A1 customer service, service advisor kept me up to date. With the repairs i'm very satisfied. More

by DaHartbeat860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ezekiel Latiff

May 28, 2026

Liberty Honda responded

Thank you for the 5-star rating. We’re glad our service advisor kept you informed throughout the repairs on your Honda CR-V and that you’re very pleased with the results. We look forward to assisting you again.

May 27, 2026

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Employee Rating

Nelly provided excellent service! !! She super pleasant. Nelly demonstrated a high level of professionalism, attentiveness, and dedication that truly stood out. Her ability to address More

by E_SANCHEZZZ
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

May 27, 2026

Liberty Honda responded

We appreciate you sharing how Nelly’s professionalism and attentiveness made your Honda HR-V service so smooth. It’s wonderful to hear she addressed your concerns promptly and efficiently. Thank you for trusting us with your vehicle.

May 26, 2026

Dealership Rating
Employee Rating

They have been helping fix a weird issue on my new 2026 passport Their service dept is fantastic there! Very attentive and very knowledgeable. So super friendly and helpful; I only want to service My vehic More

by stevf36
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

May 26, 2026

Liberty Honda responded

Thank you for highlighting how our service team addressed that unusual issue on your Honda Passport with attentiveness and expertise. We’ll pass along your compliments on their friendly and helpful approach to Nelly and everyone who assisted during your visit. We appreciate your trust and look forward to keeping your Passport running smoothly.

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