My Review Of Mirak Chevrolet Hyundai:
I absolutely recommend Mirak Hyundai, and I also absolutely recommend salesman Nick Carco.
The Good: I was purchasing a Veloster, a brand new model for 2012, that was pretty popular and had a lot of buyer interest - and Mirak charged MSRP when other dealers were adding $2500-$3500 to sticker price; Nick was very, very knowledgeable about the vehicle and worked very hard to find me exactly what I wanted, Tim made the actual finance & a purchase a snap, in and out in 30 minutes. No hassle, no stress, no strain. Absolute best car-buying experience of my life.
The Bad: It took me about three weeks of hassle, mis-communication, being shuffled from one salesman to another, annoying emails, and requests for information not being fulfilled *before* I got to Nick and the really excellent experience.
My initial experience with the dealership was a little rocky, and I was less than inclined to continue working with them. I was very interested in purchasing a Veloster, a brand new model. When the first car showed up, I scheduled a test drive - the gentlemen on the phone told me it would be ready to drive two days hence, and we made an appointment for that time. When I arrived for the test drive, I was told that the car was not ready to be driven and I'd have to come back. Would have very much appreciated a heads-up call saying that the car wasn't ready and not to bother coming down. I didn't appreciate having my time wasted. After that, I was subjected to email after email asking if I was ready to purchase, did I have any questions, would I like to have my Hyundai (that I hadn't bought yet!) scheduled for a service visit, and the like. The initial salesman I worked with sent these emails, but never got back to me with the specific information I needed to make any purchasing decisions.
Then, I fell in with Nick Carco. Nick immediately assessed my needs, asked me what I was looking for, told me he'd find me relevant information, and then got back to me with that information quickly. He then proceeded to bend over backwards to find a very specific (and apparently rare) model, trim & color combination for me and have it transferred from another dealer. When the car arrived and it was time to do the deal, he got me in with the Finance Manager, Tim, who had me in and out in 30 minutes with a deal that worked for everyone. Nick knew every detail about the car, from stem to stern, and was able to explain every feature.
Nick did a great job overall, and I was very happy to work with him and Mirak. I'd definitely recommend them both.
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