Office Staff

Good variety of vehicles to test drive, very patient and not pushy. They did an excellent job with my purchase and staff have wonderful personalities. not pushy. They did an excellent job with my purchase and staff have wonderful personalities. More

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Jerry Johnsonat Subaru of Jacksonville was very knowledgeable of the vehicle I was looking at. He had such patience with me especially since I felt uneasy with all the bells and whistles in this Ne knowledgeable of the vehicle I was looking at. He had such patience with me especially since I felt uneasy with all the bells and whistles in this New SUV. He explained every button and feature to me until I was comfortable with the car. I have recommended him to 2 people already and I will continue to do so. More

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Purchase experience was great; however, obtaining the tag and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within t and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within the issues timeline and obtaining a updated temp tag wasn’t a feasible option. Was assured throughout the entire experience that the dealership would stay on top of it and my concern was relatively unwarranted and tag would be received before the problematic deadline. As our departure date neared, I was feed continued assurances documentation processing was on track and would be transmitted to the DMV soon. Persistent status updates; however, revealed this was really not the case. Discussed options: 1) I was told obtaining the paperwork, for tag pickup, wasn’t an option. 2) I was then assured the dealership would overnight a new temp tag which didn’t happen. A few days later, more inquiries and calls, I got their so called “customer first” dealership to listen to their customer and address my concern; resulting in them, finally, issuing a new 30-day tag. In brief, I appreciate the honesty but not the lies and half-truths. Customers should not have to plead, to get a company to listen to them; especially, if they are “supposedly” “customer focused”. On a final note, “Customer focus” shouldn’t end as soon as you hand over the check. More

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The best experience I have had at any dealership ever. I will send all my friends your way. See you soon for service on my new vehicle. Great time spent with all you guys and gals. thanks I will send all my friends your way. See you soon for service on my new vehicle. Great time spent with all you guys and gals. thanks More

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Friendly, listened to what I wanted and what I really needed. I felt like they will be there if I need them. needed. I felt like they will be there if I need them. More

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Mark Ogden and his sales manager ROCKED it! I submitted an online request and was contacted within minutes. He stayed with me for the entire duration of this process which took several days to I submitted an online request and was contacted within minutes. He stayed with me for the entire duration of this process which took several days to make a deal. Mark was transparent and honest, which is lacking in most dealerships these days. He took such good care of our new to us purchase for my daughter, and I couldn’t be happier. He made sure everything was taken care of before we walked out the door. Highly recommend Mark, and this dealership! This is the way buying a car should be, thank you all! More

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You are different! ! Somehow, along the way you have put together a team who seems to have figured out how best to treat people and sell cars. Thank you fo ! Somehow, along the way you have put together a team who seems to have figured out how best to treat people and sell cars. Thank you for giving us a pleasant car buying experience. Sincerely Lowell Woodworth More

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Easy and efficient purchase from beginning to end. Knowledge staff and low pressure environment. Recommend! Knowledge staff and low pressure environment. Recommend! More

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This dealership make buying a new car so easy. My wife spoke with Nando, basically picked out a car over the phone .Nando sent her a proposal for her trade in and cost out the door. I went in and My wife spoke with Nando, basically picked out a car over the phone .Nando sent her a proposal for her trade in and cost out the door. I went in and met with Nando and he had the new car sitting there ready to go. I went through finance and out the door. All of the employees at this location are very friendly and polite. Great job ! This is the 4th car me and my family have bought at this location from Nando. More

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When I decided it was time for a new vehicle, Subaru of Jacksonville was my first stop! I appreciate all of their support for local charities in addition to the honest and fair way they do business. Imag Jacksonville was my first stop! I appreciate all of their support for local charities in addition to the honest and fair way they do business. Imagine my excitement when I opened their webpage and they had exactly what I was looking for! No pressure tactics here! More

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