Pam Sanders at Bill Britt Mazda/Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Batt, Pam Sanders

My Review of Bill Britt Mazda/Volkswagen:
Our best experience is always with our dealing with John Batt. Whether we're car buying or not, he's always very attentive to the needs of his customers. Having Pam Sanders as our service rep puts our minds at ease anytime our car's being serviced there.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pam Sanders, Rich Tippey

My Review of Bill Britt Mazda/Volkswagen:
We have purchased 8 new vehicles from Bill Britt dealerships. Without fail, they have been terrific to deal with. Some examples:

Our regular salesman, Rich Tippey, has gone out of his way to answer every question I threw at him. When he didn't know, he found out. He even welcomed my "comments" on things I would have like to have seen designed differently.

The same is true for Pam Sanders and Jay Anderson in service. My car is always ready when promised, and on the few very rare occassions where I thought there might be an issue, they were handled completely, professionally, and to my full satisfaction.

Finally, with one of our previous Bill Britt cars, my wife once stopped at the bank before a trip. She left the car running with the A/C on for the dog inside. She locked the car, thinking that she could unlock it with the remote when she returned, but the remote did not function with the engine running. She called me in a panic, so I called the then-service manager at Bill Britt, and in the few minutes I was on the phone with him, he had looked up our VIN, retrieved the key code, had a key cut and a guy on the way to open the car for her.

This the kind of service I would expect from a dealership, and the kind of service we've always gotten from Pam, Rich, Jay, and Bill Britt.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Pam Sanders

My Review of Bill Britt Mazda/Volkswagen:
Here's a copy of what I sent the dealer after my visit.


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I just wanted to let you know, I'm a new (to me) vw owner. I stopped by your Fredericksburg, VA store yesterday to check on some parts as well as for safety recalls on my car.

Your staff was friendly and willing to assist me. They found one recall for my car and promptly scheduled an appointment that suited my lifestyle.

It is certainly a pleasure to find a business that offers this type of service.

I look forward to doing business with your company and being a vw owner.

This car is fun!! I can't believe it took me till i was 40 years old to discover how much fun a vw is.

Thank you.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Batt, Bill Burke, Pam Sanders

My Review of Bill Britt Mazda/Volkswagen:
My sales representative John Batt was exceptional. I bought a certified 2009 VW Rabbit and the price was fair and the Service Department went out of there way to deliver the car to me spotless. I have purchased vehicles from Bill Britt in the past and I will continue to return and recommend them to my friends.

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