Pasqual Guillermo

This is the third Honda we've purchased from this dealership. I've attached a few photo's of the issues. I purchased a brand new vehicle loaded with problems. I picked up a new 2025 Honda Pilot with dealership. I've attached a few photo's of the issues. I purchased a brand new vehicle loaded with problems. I picked up a new 2025 Honda Pilot with only 8 miles and it had many issues from the start but dealership rufuses to make things right. Once they've received your money any kind of customer service stops then and there. By far the worst customer service I've ever received. They started off the process bad trying to get me to sign higher payments by adding in a product/warranty I didn't ask for. I caught the $100+ a month increase and asked them to correct the payments. Then after signing I catch a $500 discount they left off. I then have to come back in to resign the paperwork a few days later. By this time I notice some issues with the vehicle like a defective door panel and the keyless entry isn't working when you grab the door handle and it must be unlocked with the fob. I schedule an appointment with service and told them of two other issues. The headliner being cut up behind the sun visor. Also the windshield has lines and is badly distorted making it difficult to see through and headlights flood the car at night because the distortion. I pick up the car only to find the new door panel they installed is worse than the one they removed and they cut up the headliner even more. I speak to the service manager Cliff who says yep that part is defective and who knows how many we'll have to order to get a good one. So that tells you they have zero faith in the quality of Honda parts. For some reason they don't even bother to look at the windshield stating they couldn't fix it anyway. They say call the different dealership so I do and they inform me Indy Honda uses a mobile glass installer just like them they just don't want to help. A few days go by and by this point there are more issues like the windshield wipers randomly don't work and the Bluetooth has issues connecting, it has no record of my contacts and has tons of static. Then at just 144 miles the airbag light comes on and I stop by the dealership to inform them of issue because it's on my way home. They refuse to read the codes even though I inform them it may it intermittent which it is. To me this is very concerning because I have a newborn and just a few months ago I was in a terrible accident in which every airbag deployed. At this point I ask the dealership to make an effort to make things right. Thier only solution is trade it in and a loss or let our service department who's already made your car worse work on it. Just a short time later the radio keeps loosing it's signal and when you start the car the radio has a loading icon then just goes blank. The latest problem is the car stumbles intermittently when taking off. Turning in front of oncoming traffic was a great way to find this out. I've been informed that after they damaged my car even more than it was they no longer want to work on my car. Just save yourself the trouble and buy a car anywhere else. More

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Pasqual was great to work with. Still haven't received the second key and owner's manual. Paid 150 an hour for roof racks and tacked on another $30 to replace a tire that had a Still haven't received the second key and owner's manual. Paid 150 an hour for roof racks and tacked on another $30 to replace a tire that had a nail in it even though work was completed in that 2 hours. More

by DKVILLA90 Verified Customer Verified Customer

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Pascual is a nice and knowledgeable guy! Highly recommended! The dealer ship does need to do a better job at cleaning the vehicles though. Mine was dirty when given to me. They also tried to Highly recommended! The dealer ship does need to do a better job at cleaning the vehicles though. Mine was dirty when given to me. They also tried to upsell me their once a year cleaning service which was around 2k extra, completely ridiculous. They say it's mandatory but in reality you can negotiate to take it off. More

by Mr.Rater Verified Customer Verified Customer

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Showroom clean. Salespeople were friendly and helpful. I was very pleased with Pasqual. Lll mmm Salespeople were friendly and helpful. I was very pleased with Pasqual. Lll mmm More

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Pasqual is very kind and customer focused. He is very knowledgeable. Highly recommended! He is great! He is very knowledgeable. Highly recommended! He is great! More

by JLSADOWITZ Verified Customer Verified Customer

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Pasqual seemed to have our best interests in mind. He was easy to work with and a nice person. He was easy to work with and a nice person. More

by KEVINMTERRELL Verified Customer Verified Customer

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Wonderful group of people, easy and fast experience, very helpful with questions. Lot’s of great perks offered helpful with questions. Lot’s of great perks offered More

by EMILYCHAD2010 Verified Customer Verified Customer

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Pasqual was phenomenal to work with. He didn’t make me feel rushed, he listened to my needs, and he was kind and professional Al throughout the entire deal. I appreciate him and think he He didn’t make me feel rushed, he listened to my needs, and he was kind and professional Al throughout the entire deal. I appreciate him and think he deserves a raise :) More

by MELISSA.ORAN13 Verified Customer Verified Customer

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They never gave me the actual working on what would be my monthly expense if I was to purchase the Car instead of leasing it . I Think as a Customer I have the right to know the working for both the options monthly expense if I was to purchase the Car instead of leasing it . I Think as a Customer I have the right to know the working for both the options Lease Vs Purchase. The reason given to me was that if we are doing a lease option we cannot give you the working on purchase option. The other thing is on the Ziebart protection package --It should be Customers choice whether he needs that or not More

by DHEER.SUMEET Verified Customer Verified Customer

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Great I was treated very well. I am glad I came to Indy Honda and Pasqual helped I am glad I came to Indy Honda and Pasqual helped More

by DUBEM Verified Customer Verified Customer

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