Paul Biernacki

I have NEVER expected to have such a nightmarish dealership experience like the ones you see online, and yet at every step in the buying process at Castle Chevy Villa Park, I was lied to, deceived, dealership experience like the ones you see online, and yet at every step in the buying process at Castle Chevy Villa Park, I was lied to, deceived, and taken advantage of. I’ve never been inclined to leave a review anywhere, but I just can’t let this slip by. I visited this dealership from out of state because of a listing for a BMW labeled as being in ‘excellent’ condition, with a clean auto check report. Upon arriving at the dealership, I immediately saw multiple issues, but they refused to negotiate the price or even hold the car with a large deposit. Under pressure, I reluctantly went through their finance department. Despite my 760+ credit score and strong pre-approval at 6%, they “could only” approve me at a brutal 20% interest with $2,500 more down with Santander.. This was extremely insulting, and yet I decided to take their financing and leave with the car that day, trusting their representation of the vehicle and promises were truthful. I drove 6 hours back home and found out the next morning that the tire (they ‘just replaced’) was leaking, and the check engine light was on. Upon bringing the car to a few shops in my area to have them look at it, I was quoted for 5000-6000$ in repairs for broken and damaged suspension components and replacing the wheels and tires. (AWD car with an ORIGINAL 9 year old tire on the back right, ALL different tread levels and varied tire brands), and close to 1500$ in engine work. The technician told me he’s confident the car was in an accident of some sort at some point, despite the dealership and autocheck showing no damage, no accident history, and continuously claimed it to be in excellent condition. At this point, I was extremely upset, and I tried to work with the dealer so the many issues could be resolved so I could keep the car. Throughout this whole process, I think the most frustrating part was and still is the complete and utter lack of accountability and professionalism from their entire staffing team, as well as the fact the manager(s) refused to speak with me at all from the start of the process to the end of the process. Time after time I was told by the salesperson the manager would reach out, and instead it was silence, or the salesperson would just continue to be the middleman in a situation where he was not helpful at all. After filing complaints with the Attorney General in Illinois, and demanding that they would pay the repair costs at my local shop, the salesperson texted me ‘we will take the car back.’ No accountability, no professionalism, and a complete lack of integrity. At this point, all I demanded was a refund of my down payment and a complete void of contract, as well as reimbursement for my diagnostic fees, and for them to handle vehicle transport. I could have made them pay for the replacement parts I had already ordered, reimburse me for unnecessary finance charges, let alone compensation for the time and struggle that this entire process took. After repeatedly being told by the salesperson that I would be contacted by the manager about paperwork to get my demands in writing, they pushed it back day after day, despite my constant follow ups. Eventually, I was reached out to by another member of their team who was extremely unprofessional and lacked communication skills. He told me he wasn’t aware of anything that needed to be in writing, as if he was unaware of the situation entirely. He had an attitude with me about arranging pickup for the vehicle as if this situation wasn’t entirely avoidable simply by having some integrity. I am STILL waiting for my reimbursement on the diagnostic fees. And the car has been re listed just like it was initially, likely with the same issues they were already aware of. I would rather WALK for the rest of my life than buy a car from this dealership again, and this dealership is exactly what is wrong about the car industry and sales industry nowadays. More

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