Paul Breitstein at BMW of Tenafly

First, I was originally sent to see Sean Mohammed from a friend that purchased a pre-owned car from Tenafly BMW. He spoke with my husband on the phone a number of times to try and figure out how he could help us to find a car. The day we needed to come in he had personal business to tend to, so we were unable to meet with him. We first spoke with Burt who was very pleasant. He had a committment to another customer, so he sent us over to see Paul. He was absolutely amazing and truly the reason why we were sold on your dealership and vehicle. He was honest, knowledgeable and friendly. He took his time and was thorough in explaining all the little details of the car we were interested in. He didn't rush or pressure us which was such a nice change compared to other dealerships we had visited. He took us on a long test drive and was genuinely excited for us when we found the car we loved. As we waiting for all the paperwork to be done, we went to grab a bite to eat. We were nervous as we have been "wheeled and dealed" in the past when buying/leasing vehicles and that perhaps upon our return your finance person was going to come back to us with all these new fees and/or non approval of our loan for whatever reason. When we came back to the dealership we saw Paul getting out of our car and he turned to us and said "going to gas it up" with a huge smile on his face. It seemed as though he had just given a good friend wonderful news vs. him making a "sale". Again, it was truly an experience my husband and I will never forget and are greatful for as this was a big and exciting purchase for us. We know we will continue our relationship with the dealership for many years to come as well as highly recommend them to everyone we can. Jose Santiago was our finance guy who also was very warm, honest, friendly and helpful. He came to us while we were waiting to personally let us know how long he would be. When we met with him to finalize the sale, there was again, no rush, no pressure and it was a smooth, painless proceedure. I cannot say enough about these guys and we haven't stopped smiling since the purchase. Thank you!

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Really good experience. No pressure, took the time to explain things and really took the angst out of the car buying experience. I will definitely go back to Paul for my next car purchase.

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This is my 4th vehicle purchase from this dealerhip and what I love most is the friendly staff and the customer service. Each time I purchase a car the Sales Rep makes me feel that my purchase was the most important thing to him at that time. The price is always competitive. I have a dealership 15 minutes from my home, but instead of using them I drive 1 and 1/2 hours to this dealership because of the relstionship I have developed over the years. John Collins is amazing! He is always honest, respectful, and professional. Any time I call him he calls me right back and has an answer for each question I ask him. He is one of the reasons I am so loyal to this dealership. Sandra Pilavdjian is another person who has made my experience with the dealership positive. When my car is being serviced she always arranges for me to have a loaner car without any delay. The cars are always clean and well kept. In addition, John Viola, Service and Parts Director, is another reason why I remain loyal to the dealership. He always makes the time to ensure that I was satisfied with my experience, and each time I emailed him he personally answered each one of them. Overall, if you are a die heart BMW driver and looking for a dealership that will make your driving experience wonderful then look no further!!!

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I recently purchased a 2009 Mercedes C350 Sport from BMW of Tenafly. I pulled into the dealership late on a Saturday afternoon, around 5pm. Little did I know they close at 5pm. I planned on looking around and then coming back when they were open. As I was looking at the car a gentlemen walked up and asked if he could assist me. Once he found out that I had driven 70 miles he immediately went and got a salesmen. Paul was very courteous and took his time to make us comfortable with the car. After a 45 minute test drive we returned to the dealership to find Mr. Santiago still waiting to see if we needed any assistance. We left the dealership ay 7:30pm very impressed with the service. Over the next few days Paul stayed in constant contact with us as the vehicle was being serviced and paperwork was taken care of. There were a couple minor things wrong with the car that they had fixed no questions asked and they also registered the car in Texas for me, which is something they are not accustomed to. Overall my wife and I were very impressed and plan on purchasing our next vehicle through BMW of Tenafly.

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Paul did what I thought couldn't be done. Came in after lunch and he got me in a great car at a great price and had me out of there WITH the car before rush hour traffic. Thanks Paul.

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***Long time BMW owner/driver...was looking for a 750IL...extremely hard to find in the tri-state...and broke from Greenwich/Pace BMW (service/price issues) to go to TENAFLY BMW...why? Because after talking with the Certified Pre-Owned Manager the one and only "V" Ramdess, I was impressed enough to take the trip......living in Stamford, CT it was extremely convenient...10 minutes off the bridge to Rockland..DEALER had an AMAZING collection of vehicles-BMW, Mercedes, etc....Paul Breitstein spent several hours with me on the hottest day of the summer test driving various vehicles...very straight forward on condition and price...free car fax across the board..came back for the 750IL on a Saturday just expecting to leave a deposit....wife wanted to go to Palisades for shopping...go figure...but the Tenafly team went to work (in the great PENSKE tradition)no pressure..."V" was straight forward with what they could do.....vehicle history provided...instant comp report provided (even though I already did my homework)..bottom line...we got the deal done same day...on a personal note...had a bad divorce and declared Bankruptcy in 2008...(don't ask)....BUT Glen DeFrancesco, ACE business manager, placed my loan at an extremely reasonable rate for 48 months....AMAZING...everybody stayed late that Saturday...until 7PM just to see the deal through...believe me the dealership does very well and they really did not have to stay...but they did...car was preped and picked-up for a great drive home. Had a minor issue with a pin hole leak in the radiator...you know how sensitive the sensors are...hands down...gave me a loaner and got the job done...and despite the issue of buying a vehicle in NJ and living in CT...the PENSKE group processed the paperwork and got my plates along with a refund check from the dealer (DMW fees were estimated)...who does that anymore? Now over 3 months of driving and absolutely NO problems with vehicle..I know 750IL out of warrenty...but it is a great car...and nothing beats the feeling of buying it from a genuine BMW dealer cause you want to beleive that they check the car out and will do the right thing...funny thing was...THAT IS EXACTLY WHAT THEY DID....all in all...I could have purchased the cheapest or most expensive vehicle there...and really was treated same - great...DMV papers sent FEDEX as a courtesy and all communication was extremely responsive throughout the process. Have already recommended the dealer to clients, friends and family and if you are reading this....don't waste your time shopping around....just go to Tenafly BMW...if they don't have the car you want...they will find it....as a BMW driver for over 30 years....I will say I found a new home for my car needs.....Thanks guys!!

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I had a great experience at Tenafly BMW, no one was pushy and I got the car for just about what I wanted to pay.

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I recently bought a certified pre-owned BMW from BMW of Tenafly. The transaction was largely done over the phone and by e-mail because I was buying from out-of-state. The transaction was relatively painless, and the car was as-adertised. The price was very competitive. The dealership is large and spacious and in a nice, quiet town. My salesperson, Paul, and the Finance person, Glenn, walked me through the deal, explained the features of the car and all of my finance options. There was no pressure on me to buy any "extras" - they have all of the extras if you want them, but I didn't. Follow-up after the sale has been good, even though they know it's unlikely that I'll be going down there anytime soon. They handled getting the car registered in CT too.

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Had a wonderful experience deal with Paul through the purchasing process. Paul kept me well informed and took care of all the little things(getting plates, detailing car, etc) Car was in great shape, no comlaints at all. Will definitely recomend my friends and family .

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Paul is a great salesman. He went out of his way to make my buying experience exceptional. He spent considerable time explaining the controls and features. I buy a car every two years and I'll surly return to Tenafly BMW for my next one. Thanks again

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