My Review Of BMW of Tenafly:
First, I was originally sent to see Sean Mohammed from a friend that purchased a pre-owned car from Tenafly BMW. He spoke with my husband on the phone a number of times to try and figure out how he could help us to find a car. The day we needed to come in he had personal business to tend to, so we were unable to meet with him. We first spoke with Burt who was very pleasant. He had a committment to another customer, so he sent us over to see Paul. He was absolutely amazing and truly the reason why we were sold on your dealership and vehicle. He was honest, knowledgeable and friendly. He took his time and was thorough in explaining all the little details of the car we were interested in. He didn't rush or pressure us which was such a nice change compared to other dealerships we had visited. He took us on a long test drive and was genuinely excited for us when we found the car we loved. As we waiting for all the paperwork to be done, we went to grab a bite to eat. We were nervous as we have been "wheeled and dealed" in the past when buying/leasing vehicles and that perhaps upon our return your finance person was going to come back to us with all these new fees and/or non approval of our loan for whatever reason. When we came back to the dealership we saw Paul getting out of our car and he turned to us and said "going to gas it up" with a huge smile on his face. It seemed as though he had just given a good friend wonderful news vs. him making a "sale". Again, it was truly an experience my husband and I will never forget and are greatful for as this was a big and exciting purchase for us. We know we will continue our relationship with the dealership for many years to come as well as highly recommend them to everyone we can. Jose Santiago was our finance guy who also was very warm, honest, friendly and helpful. He came to us while we were waiting to personally let us know how long he would be. When we met with him to finalize the sale, there was again, no rush, no pressure and it was a smooth, painless proceedure. I cannot say enough about these guys and we haven't stopped smiling since the purchase. Thank you!
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